The Singing Seamstress

Sent: Friday, July 07, 11:AMSubject: Revdex.com Case # Dispute Resolution Team: Ms [redacted] was well aware of my hourly rate at the time we agreed to an initial design She changed the design of the dress seven (7) times throughout the course of this process, which resulted in additional hours/charges This was unusual but I tried to make every effort to accommodate I repeatedly asked after each change if the dress felt better, and each time she assured me it did She had every opportunity to tell me that she still didn’t feel comfortable both before she took delivery of the dress as well as after she got it homeEvery bridal and custom couture professional, including myself, has a “No Refund” policy While she was well within her rights to take the dress to another seamstress for a second opinion, as soon as she authorized that person to make changes to the dress, it rendered my warranty null and void No refund will be granted for these two reasonsPlease let me know if you need anything else, including copies of all emails exchangedThank you! Heather [redacted]

Sent: Friday, July 07, 2017 11:56 AMSubject: Revdex.com Case # 12140383 Dispute Resolution Team: Ms. [redacted] was well aware of my hourly rate at the time we agreed to an initial design.  She changed the design of the dress seven (7) times throughout the course of this process, which resulted in...

additional hours/charges.  This was unusual but I tried to make every effort to accommodate.  I repeatedly asked after each change if the dress felt better, and each time she assured me it did.  She had every opportunity to tell me that she still didn’t feel comfortable both before she took delivery of the dress as well as after she got it home. Every bridal and custom couture professional, including myself, has a “No Refund” policy.  While she was well within her rights to take the dress to another seamstress for a second opinion, as soon as she authorized that person to make changes to the dress, it rendered my warranty null and void.  No refund will be granted for these two reasons. Please let me know if you need anything else, including copies of all emails exchanged. Thank you! Heather [redacted]