The Skin & Makeup Institute of Arizona

A refund is not possible Part of the cost of the tuition was an eyelash kit worth $ Once this makeup/eyelash kit is used it cannot be returned due to sanitation issuesThe student keeps the kit after the class Tuition is not a refundable item Try going to any school or college Take a course, whether you passed it or not, you don't get a refund, you took the course, you took the teachers time If you failed the course you don't get a refund To take the course again you would have to pay again We went out of our way trying to satisfy this student in making a concession on allowing her to take the course again at no charge The student rejected this offer of good will Her requests are unreasonable Let me repeat no other students had a problem understanding the course material

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I disagree with what the director wrote and the things she stated are untrueI was not loud on the phone,she was arguing with me and wouldnt let me speakShe said she had not been the director long and didnt know much about the lash extension class and how it was taught.I told her that the teacher did not provide the necessary training for how to be educated in doing lashes.She didnt even cover sanitation,which by is crucial for educationThe teacher also said she was not trained properly and was self taught herself.Its doesnt matter if you are certified or not,its a paper stating that you took a class that WE all receivedI have spoken to one of the students who took the class and she felt she wasnt prepared enough so she doesnt offer themI have had to talk to teachers and lash companies about how I dont feel we were educated right and they all agree with meI now have to spend more money to go to another class to teach me the things that were not covered in schoolI was offered another lash class instead of a refund but I declined because I didnt want to take the same class with the same teacher that I didnt get proper education with the first time.I asked her for half of my money back and thats when she became unprofessional towards meI did contact the teacher three times about problems I was running into and she was uneducated on the things I asked her.I told the director this and her response was" I shouldnt be working on the public yet anyways"! I have tried to talk to the director about being unhappy and find a proper resolution and she refuses,saying "she doesnt have to put up with it"! She is a director/owner of a school and she should be addressing ALL issues in a more professional manner instead of hanging up on someone who is unhappy with there $educationI would like a FULL refund please, so I can get the right education needed.I have been speaking with a lawyer and will take action if this isnt resolved.Regards,*** ***

*** attended and received an excellent education from a professional instructor. *** was the instructor and has years experience in lashes. She was trained by *** a well known company specializing in eyelash extension products and training. *** received her
certification from this well respected company. Since her graduation *** has started her own eyelash extension company employing employees doing to lash extensions a day. She has taught these day classes for years and has never had a complaint. There were people in the class *** took and none of the other students were dissatisfiedAccording to ***, *** texted or called *** daily after the class with questions that *** answered. When *** called the school, she expressed to our Director of Education and Owner that she wanted her money back. The owner stated she took the course and a refund is not possible. When we have a student has had difficulty understanding the information presented or keeping up in class, we offer them more training at no charge. This option was offered to *** and she rejected the offer. When *** became loud and difficult on the phone the Dirof Education said " If you don't reduce your voice and talk in a more calm voice that she would be forced to hang up the phone". The Dirof Education/Owner ended up hanging up the phone. We have been patient and offered *** more training at no charge, she rejected our offer

A refund is not possible.  Part of the cost of the tuition was an eyelash kit worth $250.00.  Once this makeup/eyelash kit is used it cannot be returned due to sanitation issues. The student keeps the kit after the class.  Tuition is not a refundable item.  Try going to any school or college.  Take a course, whether you passed it or not, you don't get a refund, you took the course, you took the teachers time.  If you failed the course you don't get a refund.  To take the course again you would have to pay again.  We went out of our way trying to satisfy this student in making a concession on allowing her to take the course again at no charge.  The student rejected this offer of good will.  Her requests are unreasonable.  Let me repeat no other students had a problem understanding the course material.

A refund is not possible.  Part of the cost of the tuition was an eyelash kit worth $250.00.  Once this makeup/eyelash kit is used it cannot be returned due to sanitation issues. The student keeps the kit after the class.  Tuition is not a refundable item.  Try going to any school or college.  Take a course, whether you passed it or not, you don't get a refund, you took the course, you took the teachers time.  If you failed the course you don't get a refund.  To take the course again you would have to pay again.  We went out of our way trying to satisfy this student in making a concession on allowing her to take the course again at no charge.  The student rejected this offer of good will.  Her requests are unreasonable.  Let me repeat no other students had a problem understanding the course material.

I graduated from the Skin and Makeup Institute and the education I received there was so valuable that I would recommend it to everyone that wants to learn about skin or that has an infatuation with waxing, clearing up skin, and helping others! The instructors are experts and are very easy going. I also received my certification in Professional Makeup and Corrine was amazing! I would totally recommend this school if you predominantly learn by hands on.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I disagree with what the director wrote and the things she stated are untrue. I was not loud on the phone,she was arguing with me and wouldnt let me speak. She said she had not been the director long and didnt know much about the lash extension class and how it was taught.I told her that the teacher did not provide the necessary training for how to be educated in doing lashes.She didnt even cover sanitation,which by is crucial for education. The teacher also said she was not trained properly and was self taught herself.Its doesnt matter if you are certified or not,its a paper stating that you took a class that WE all received. I have spoken to one of the students who took the class and she felt she wasnt prepared enough so she doesnt offer them. I have had to talk to teachers and lash companies about how I dont feel we were educated right and they all agree with me. I now have to spend more money to go to another class to teach me the things that were not covered in school. I was offered another lash class instead of a refund but I declined because I didnt want to take the same class with the same teacher that I didnt get proper education with the first time.I asked her for half of my money back and thats when she became unprofessional towards me. I did contact the teacher three times about problems I was running into and she was uneducated on the things I asked her.I told the director this and her response was" I shouldnt be working on the public yet anyways"! I have tried to talk to the director about being unhappy and find a proper resolution and she refuses,saying "she doesnt have to put up with it"! She is a director/owner of a school and she should be addressing ALL issues in a more professional manner instead of hanging up on someone who is unhappy with there $500 education. I would like a FULL refund please, so I can get the right education needed.I have been speaking with a lawyer and will take action if this isnt resolved.Regards,[redacted]

[redacted] attended and received an excellent education from a professional instructor.  [redacted] was the instructor and has 4 years experience in lashes.  She was trained by [redacted] a well known company specializing in eyelash extension products and training.  [redacted] received her...

certification from this well respected company.  Since her graduation [redacted] has started her own eyelash extension company employing 3 employees doing 8 to 10 lash extensions a day.  She has taught these 2 day classes for 2 years and has never had a complaint.  There were 5 people in the class [redacted] took and none of the other students were dissatisfied. According to [redacted], [redacted] texted or called [redacted] daily after the class with questions that [redacted] answered.  When [redacted] called the school, she expressed to our Director of Education and Owner that she wanted her money back.  The owner stated she took the course and a refund is not possible.  When we have a student has had difficulty understanding the information presented or keeping up in class, we offer them more training at no charge.  This option was offered to [redacted] and she rejected the offer.  When [redacted] became loud and difficult on the phone the Dir. of Education said " If you don't reduce your voice and talk in a more calm voice that she would be forced to hang up the phone".  The Dir. of Education/Owner ended up hanging up the phone.  We have been patient and offered [redacted] more training at no charge, she rejected our offer.

Review: My name is [redacted]. I am a licensed esthetician. I attended a lash extention class at the Skin and Makeup Institute in Phoenix,Az. back in March 2013. I paid upfront $500 for the class. The teacher at the time was a younger girl named [redacted]. She said she had not been doing lashes all that long and that she was self taught to an extent due to her teacher being un-knowlegeable. This was an 7.5 hour class. In the theory we covered the basis of what was included in our kit and what extra things tp purchase or our room set up. We did not cover things that are key to learning lashes,such as sanitation,proper placement of lashes,eye shapes,the size of the lash that should be applied,how to properly remove a set of lashes. After lunch we then did one on one with a maniquin and then our models. The teacher walked around looking at what we were doing but didnt give much input on things.I was asking alot of questions and she didnt seem to have answers too. I left the class and felt very discourged and like it was a waste of my time and money. I then contacted the teacher,asking questions and she once again didnt have much explanation to give me. I asked her how to remove a set of lashes and she replied that she had not done that before! I was then upset by this so I contacted the director of the school. She said at that time she had just taken over as director ans was not aware of these things involved with lash training. I told her I wanted a refun or a half refund so I could go get proper training,she said that was not going to happen and she would offer me another class for free,the same class I took with the same teacher. I said no,that doesnt help me and she became rude and then said she couldnt help me anymore.I then contacted the company who they purchased there kit from([redacted]) and explained to them the issues I was having and they said they had no idea a teacher was representing there company that didnt get training from them. Since March,Ive had to self teach myself,watch video online,talk to other teachers about all this as well as my training. They have all said that for me to pay that much money we shoulve been taught the basics at least of proper lash extensions! I contacted the director of the school again and told her I was having problems and I was unhappy and wanted some sort of compensation and she then hung up on me with her last words stating she didnt have to justify herself to me! I am disgusted with how this has been handled and how unprofessional the director has been and how the school can charge that much money and not cover anything that shouldve been covered.I am asking for this to be a complaint and to be further investigated and some sort of compensation from the school! Thanks for your time.Desired Settlement: I would like a refund of what I paid for the class os I can take my education to another school and be properly taught.

Business

Response:

[redacted] attended and received an excellent education from a professional instructor. [redacted] was the instructor and has 4 years experience in lashes. She was trained by [redacted] a well known company specializing in eyelash extension products and training. [redacted] received her certification from this well respected company. Since her graduation [redacted] has started her own eyelash extension company employing 3 employees doing 8 to 10 lash extensions a day. She has taught these 2 day classes for 2 years and has never had a complaint. There were 5 people in the class [redacted] took and none of the other students were dissatisfied. According to [redacted], [redacted] texted or called [redacted] daily after the class with questions that [redacted] answered. When [redacted] called the school, she expressed to our Director of Education and Owner that she wanted her money back. The owner stated she took the course and a refund is not possible. When we have a student has had difficulty understanding the information presented or keeping up in class, we offer them more training at no charge. This option was offered to [redacted] and she rejected the offer. When [redacted] became loud and difficult on the phone the Dir. of Education said " If you don't reduce your voice and talk in a more calm voice that she would be forced to hang up the phone". The Dir. of Education/Owner ended up hanging up the phone. We have been patient and offered [redacted] more training at no charge, she rejected our offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I disagree with what the director wrote and the things she stated are untrue. I was not loud on the phone,she was arguing with me and wouldnt let me speak. She said she had not been the director long and didnt know much about the lash extension class and how it was taught.I told her that the teacher did not provide the necessary training for how to be educated in doing lashes.She didnt even cover sanitation,which by is crucial for education. The teacher also said she was not trained properly and was self taught herself.Its doesnt matter if you are certified or not,its a paper stating that you took a class that WE all received. I have spoken to one of the students who took the class and she felt she wasnt prepared enough so she doesnt offer them. I have had to talk to teachers and lash companies about how I dont feel we were educated right and they all agree with me. I now have to spend more money to go to another class to teach me the things that were not covered in school. I was offered another lash class instead of a refund but I declined because I didnt want to take the same class with the same teacher that I didnt get proper education with the first time.I asked her for half of my money back and thats when she became unprofessional towards me. I did contact the teacher three times about problems I was running into and she was uneducated on the things I asked her.I told the director this and her response was" I shouldnt be working on the public yet anyways"! I have tried to talk to the director about being unhappy and find a proper resolution and she refuses,saying "she doesnt have to put up with it"! She is a director/owner of a school and she should be addressing ALL issues in a more professional manner instead of hanging up on someone who is unhappy with there $500 education. I would like a FULL refund please, so I can get the right education needed.I have been speaking with a lawyer and will take action if this isnt resolved.Regards,[redacted]

Business

Response:

A refund is not possible. Part of the cost of the tuition was an eyelash kit worth $250.00. Once this makeup/eyelash kit is used it cannot be returned due to sanitation issues. The student keeps the kit after the class. Tuition is not a refundable item. Try going to any school or college. Take a course, whether you passed it or not, you don't get a refund, you took the course, you took the teachers time. If you failed the course you don't get a refund. To take the course again you would have to pay again. We went out of our way trying to satisfy this student in making a concession on allowing her to take the course again at no charge. The student rejected this offer of good will. Her requests are unreasonable. Let me repeat no other students had a problem understanding the course material.

I graduated from the Skin and Makeup Institute and the education I received there was so valuable that I would recommend it to everyone that wants to learn about skin or that has an infatuation with waxing, clearing up skin, and helping others! The instructors are experts and are very easy going. I also received my certification in Professional Makeup and Corrine was amazing! I would totally recommend this school if you predominantly learn by hands on.