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The Smog Station 1

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The Smog Station 1 Reviews (1)

Review: I took my vehicle in for a mileage service (80,000). I was quoted $249.95 as an estimate. The manager called me and stated that I needed 2 new struts. I told him that it had only been a few months since I got all new shocks. At that point, he did not suggest that I take my car back to the shop where I had gotten them nor, did he tell me that my car only had struts. He stated that they were leaking and really needed to be replaced. I thought my car had both struts and shocks so, I agreed to have them replaced. After I picked my car up and paid the bill, (now $1,069.22). I looked up the paperwork at home and found that I had purchased all new struts, five months prior. I called the original shop and they said they would have replaced them for free and, that the other place should have provided that information. Also, they said Monroe struts have a lifetime warranty and that anyone in the industry would know that. None of this information was provided to me by the second shop manager. I trusted the second shop to do the right thing and give me the right advice. I went back a third time to the second shop and asked the manager about those facts. He said the struts were not "labeled" so, he would not have known. None of my other points were of any concern to him and, he told me to go back to the first shop and, not to be nice in trying to get the money from them!Desired Settlement: I would like for the second shop to refund the labor charge for the struts ($180.00) so, I can be made whole again. I feel that the second shop deceived me when I questioned the recently "replaced shocks". The first shop has stated that they will try to refund the money Jimmy charged me for the struts ($490.18) through Monroe Shocks by returning the defective struts to the company. They are trying to make it right. The second shop still retains $343.91 in parts and labor from first visit.

Business

Response:

Hello [redacted],

This is in regards to ID # [redacted]. We have received the complaint filed by [redacted] and wish to apologize for any dissatisfaction that she had at our facility. I talked to [redacted] and he stated that he suggested that the struts needed to be replaced because they were leaking. Since we did not do the original work on the vehicle we can not speculate when the job was done last. If the customer has a warranty on a certain part, it is the customers responsibility to know the length of the warranty and what it covers. If the vehicle was originally taken to our facility, our records would show what date they were replaced and we would know the warranty of the part. Our goals are simple as a business. We wish for the customer to have a reliable vehicle with everything in working order and to make sure that everyone who leaves the facility is happy. We are willing to refund the $180 dollars that Mrs. [redacted] because customer satisfaction is such an integral part of our business. We do feel that we did not do anything wrong, and do wish for Mrs. [redacted] to know that we did recommend the service because the parts were needed, and if she did not wish to do the work she could have denied the service and taken the vehicle with no obligation. I hope that we did not bring to much inconvenience towards Mrs. [redacted] and hope that she doe give us another chance to prove to her we are very reputable business that has been around for nearly 15 years. Thank you very much for bringing this issue to my attention and if there is anything that I can do to resolve any customer issues do not hesitate to contact me

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Description: Auto Smog Inspection

Address: 9585 Black Mountain Rd #A, San Diego, California, United States, 92126

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