The Sneaker Spy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your tAnswer Here] The business never sent a replacement pairPlease have them provide proofI never received anything they got my return and kept them nothing was ever sent In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I am responding to complaint ID # [redacted] for The Sneaker SpyThe customer originally stated they did purchase a pair of sneakers that did not fit He notified us that the shoes were too small and that he was going to send them back We told him we had the next size and that we would send them out to him as soon as we received the small pair back We received the small pair back and sent him the larger pair He then opened a case through [redacted] claiming that he did not authorize the charge We sent [redacted] all the supporting documentation of his original purchase [redacted] closed the claim in our favor We sent him a replacement shoe so I do not understand the nature of the complaint If he wanted a refund he should send back the replacement pair of sneakers we sent him If you require anymore information please contact me Sincerely, [redacted] The Sneaker Spy [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In response to there email , I would like to receive a refundI never received the sneaker and the only contact from them was via emailThey have both the correct telephone number and address
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am responding to the letter I received that was to inform me that the case was not closed and that there was additional information regarding the case The customer claims we never sent him a replacement pair of sneakers We did send him a replacement pair We tried to reach out to him to see if we had shipped to the correct address and requested a phone number so that we could resolve the issue and he did not provide us with an accurate phone number We tried calling and we got a message that the number was no longer in service We have no problems accommodating our customers, so if he did not receive the replacement pair we can either issue him a store credit or a refund to resolve this issueWe can be reached via email at *** or by phone at ###-###-#### Thank you so much for your attention regarding this matter.Sincerely,*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your tAnswer Here]
The business never sent a replacement pair. Please have them provide proof. I never  received  anything they got my return and  kept them nothing was ever sent 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am responding to complaint ID #[redacted] for The Sneaker Spy. The customer originally stated they did purchase a pair of sneakers that did not fit.  He notified us that the shoes were too small and that he was going to send them back.  We told him we had the next size and that...

we would send them out to him as soon as we received the small pair back.  We received the small pair back and sent him the larger pair.  He then opened a case through [redacted] claiming that he did not authorize the charge.  We sent [redacted] all the supporting documentation of his original purchase. [redacted] closed the claim in our favor.  We sent him a replacement shoe so I do not understand the nature of the complaint.  If he wanted a refund he should send back the replacement pair of sneakers we sent him.  If you require anymore information please contact me.   Sincerely,   [redacted] The Sneaker Spy [redacted]

Review: I ordered a pair of sneakers from this company that arrived and were to small after several emails requesting return authorizations I was told to send the sneakers back and have yet to receive a refund. I have tried calling and emailing about the refund and no one from the company has responded. There is tracking number for the return as well as emails communications. This company has the sneakers in there possession and will not issue a refund or contact me to resolveDesired Settlement: I would like a refund.

Business

Response:

I am responding to complaint ID #[redacted] for The Sneaker Spy. The customer originally stated they did purchase a pair of sneakers that did not fit. He notified us that the shoes were too small and that he was going to send them back. We told him we had the next size and that we would send them out to him as soon as we received the small pair back. We received the small pair back and sent him the larger pair. He then opened a case through [redacted] claiming that he did not authorize the charge. We sent [redacted] all the supporting documentation of his original purchase. [redacted] closed the claim in our favor. We sent him a replacement shoe so I do not understand the nature of the complaint. If he wanted a refund he should send back the replacement pair of sneakers we sent him. If you require anymore information please contact me. Sincerely, [redacted] The Sneaker Spy [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your tAnswer Here]

The business never sent a replacement pair. Please have them provide proof. I never received anything they got my return and kept them nothing was ever sent

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am responding to the letter I received that was to inform me that the case was not closed and that there was additional information regarding the case. The customer claims we never sent him a replacement pair of sneakers. We did send him a replacement pair. We tried to reach out to him to see if we had shipped to the correct address and requested a phone number so that we could resolve the issue and he did not provide us with an accurate phone number. We tried calling and we got a message that the number was no longer in service. We have no problems accommodating our customers, so if he did not receive the replacement pair we can either issue him a store credit or a refund to resolve this issue. We can be reached via email at [redacted] or by phone at ###-###-####. Thank you so much for your attention regarding this matter.Sincerely,[redacted]