Our facility The SNYPP Clinic (Spay Neuter your Pet Program) is a clinic which offers the surrounding communities of Rhode Island, Massachusetts, and Connecticut a low cost way to have your pet spayed or neutered, while also receiving vaccines or any relevant testing that may be needed or requested The services we offer are some of the most economical in all of Rhode IslandThe majority of these clients use this service because they have financial difficulties, but want to do the right thing for the animal We always strongly encourage clients to start regular appointments with us to establish a doctor/patient relationship first Clients are clearly instructed that a pre-surgical exam is performed prior to surgery that morning and if there are any abnormalities or concerns the doctor will call themHowever, if everything is we ask that they come back to pick up their pet between 2:and 4:PM We clearly tell the owners that this exam is simply to make sure the animal is healthy enough for anesthesia, it is not a means to point out illness, or problems that they would like to have evaluatedIf this is the case or if they would like to speak with the doctor, they must make a routine appointment first (outside of this service) All services are clearly quoted before the client ever arrives, and the only time that the estimate will ever change is if the client elects other services, on top of what they were originally quoted for.The client in question used the service described aboveShe had never been to our facility before this appointmentPrior to the appointment the owner had been quoted $for the ovariohysterectomy, rabies vaccination, pre-surgical exam, medication and [redacted] collarAt cheit was noted that her pet had never received a F [redacted] (***) so she elected to have this performed as well for an additional $This vaccine requires a booster vaccination the first time it is given (3-weeks later) and the client was informed that she would need to come back at that time to have this doneShe was aware she would be charged for the 2nd vaccination when she returned and it was not a requirement on her part if she simply did not want to have her pet receive the [redacted] vaccination Her pets surgery was routine and the animal recovered normally and was picked up at 2: PM on the same dayThe client asked how everything went with surgery and was told by our receptionist that surgery went well, and then was instructed about "at home care." Upon her payment the owner commented that she was quoted a certain price, and why was it moreWe pointed out that she had the [redacted] vaccination performedThe client never asked to speak to the vet at any point upon her pick up with her pet.On May 11th, the clients mother brought in the cat for its [redacted] booster which is given via a technician appointment (the veterinary technician brings the client into the room to administer the vaccination) they do not see the doctor for these visitsThe clients mother told our technician that the pet was never weighedHe told her the weight of the pet and she said to him that it was not correctHe pointed out all pets are personally weighed by him prior to the surgical procedure so the proper anesthetic doses can be calculatedShe did not speak after that and went to the front desk to check outAt check out she complained that she was not told there would be any other chargesOur receptionist informed her that she was told about what the charges would be for the booster vaccination on the 4/13/2015, but perhaps the daughter had not communicated that to her motherThat same evening at approximately5PM, the actual client called to complain why she was charged for the [redacted] and technician appointmentThe director of the facility answered the phone on that occasion, as the rest of the staff had left for the day, and explained that it was a booster vaccine and she was charged appropriatelyShe went on to tell her that she was overcharged for her pets original surgical appointment on 4/13/The director pulled up her fees and her original check in sheet and informed her again that all fees were appropriately chargedThe client hung up the phone.On subsequent days the client continued to call and become very hostile towards our receptionist, using profanity and demanding to speak with someone elseThe client was informed that the director had spoken with her the night she called on 5/11/The client then demanded to speak with the doctorShe was told that he was in an appointment and asked if there was a medical concern or question she had for the doctorShe stated that she wanted to speak to someone else regarding her chargesThe client was informed that the doctor would not speak to her about anything related to financial concerns, that she had already spoken with the receptionist and directorThe client continued to call back enraged and being very verbally abusive to our receptionist who expressed to her that if she could not be respectful and in control, she would have to hang up the phoneThe client continued to be abusive and we expressed to her that she was no longer welcome at the clinic and we would be happy to fax her pets records to another facility.The client claims that there is a history of our clinic operating without a licensed vetThis is untrue, and can certainly be checked by simply inquiring with the Rhode Island Department of HealthThe client claims that she asked to speak to the vet multiple times, which is also untrueShe did not ask to speak with the doctor until she became so upset about financial matters after 5/11/2015, while never having a medical concern about her petThe client also wants confirmation that there is a licensed veterinarian at the clinicWe can provide this information to the Revdex.com if needed
The client in question has fabricated much of her description to her benefit and we standby our original response It is interesting that she would even consider bringing her pet to us if, as she stated; “As for the no vet working there, I am from town, it was on the news and everybody talks about them being shut down a few years back for no vet working there so I find it VERY hard to believe that there is credibility to what they are saying” If this was the case why did she schedule her pet to have surgery with us? We are a non-profit organization, not a company Our facility has always utilized licensed veterinarian(s) and as stated this can be confirmed with the Rhode Island Department of Health We have been open since March and we have never been “shut down”
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I brought my animal there because my Mom has been going to you guys for YEARS and I heard you had a NEW vet working there after you were shut downI went against my better judgement and I regret doing business with such an unprofessional place Now we are going on months of requesting to meet the vet and still NOTHINGI went in last week to get my animal recordsAgain, no vet to be talked to even when I askedI find it weird they were open til but nobody was there to help me, againNo one was in the building except a new girl covering the front deskShe was actually friendly thoughSo I did not mind speaking with her.Upon getting home with my records, which I will gladly attach (We got them for animals) There is no weight on any of themOne of our cats is missing the paper from him getting neutered that all the other animals have from their surgery stating what was done and what medicine was usedThere is no vet's name on any of the papersNOTHINGAgain, very shadyI had asked for *** to call me, and she did and left me a very rude, unprofessional voice message that I chose to not return because I feel as though she will be of no help to me since I have requested to speak with her MANY timesI have that voicemail saved and will be more than happy to also upload that as wellI have not fabricated anythingI would be more than happy to copy and paste my review I wrote awhile back on their *** wall stating the same thing as my original complaintI have stood by my SAME story since day oneYou claim I have never asked to meet a vet, I have NUMEROUS times, Once on your *** review where I stated that meeting the vet would settle ALL of this and I have still been deniedMakes no sense to meIf there is an actual vet there, Why months later can I not meet them? It would take minutesInstead, I get EVERY excuse in the bookI'm not the only one having issuesI have been contacted MANY times from MANY people about my complaint and they are also pursuing other options due to their animals dying in their care and other crazy storiesThings that would NEVER happen at a vet officeNothing is adding upAll I want is to meet the vet that did surgery on my animalNot to mention, when my cat went in for her booster appointmentHer incision was NEVER looked atI find that insanely weird also since you guys were the one to do her surgeryShouldn't you want to know she is healed? NoShe was never even turned around and her scar was NEVER looked atSo I'll request again when is a good time for me to come in and meet the vet who did the surgery on my cat?
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I do not agree with what they said at all and that is not how it happened AT ALLI posted on their ** page a review of my complaint which fully backs up my original complaint I sent it and they never repliedThe VERY first time I went there with my cat, ***, for her appointment to get fixedThe VERY first thing I did when I went to pick her up is ask to speak with the vet who worked on her to see how her surgery wentI was denied by the girl at the front desk, ***, is her name on my recordsHer specific response was "There is nothing the vet can tell you that I can't"Really? She is not a vet or a vet tech. So there should be A LOT the vet can tell me about my cats surgery, that they can't. I have a right to meet the vet who did surgery on my catThat was on April 13th, I NEVER requested to speak to the vet about any finances, eitherI asked to speak to the vet for the simple fact that I have asked MANY times to meet himI have asked to speak to a manager regarding this situation and have been told by the same girl"If I want her information, I can look it up myself." I find that insanely unprofessionalNot to mention, I did look up *** information and have called and she never called backI have reached out thru their *** page asking her to call me, She never didNot exactly the way to run a companyI should be able to speak to a vet or a manager upon request especially when I have dropped a few hundred dollars in all the time frame this is happeningMy mother NEVER said the cat was not weighed, so againalso untrueI personally had called within an hour of taking her home from being fixed to find out her weight because it wasn't on my paperAlso, very strange considering it was her FIRST appointmentOnce they told me her weight, I was completely fine with itI have called about financial issues and have spoken to the same and only girl I have talked to, the young girl at the front deskI have paid EVERY visit and OWE nothing so I don't know where they get off acting like I am being rudeWhen you are quoted way less than what you are charged at BOTH appointments now, I have every right to question itAnd that is all I didI never gave a hard time about payment, It was always paid in full before I questioned anything so I don't find that I am being too difficult at all I never denied paymentWhen my mother brought my cat in for her booster appointment, she also requested to meet the vet because we had been requesting to meet the vet who fixed her for weeks, and was deniedEVERY single time we request to meet with the vet, we are denied? Even when we are in the office?? I find that strangeAs for the no vet working there, I am from town, it was on the news and everybody talks about them being shut down a few years back for no vet working there so I find it VERY hard to believe that there is credibility to what they are sayingMy cat went in for surgery and I have asked to speak to and or meet the vet NUMEROUS times because I find it odd that I am always denied, If there is a vet working there why do they never meet the patients, especially after a surgery??? Never in a vet appointment?? Still not able to be seen, talked to, or met with after I request as many times as I have? I just find it oddAlso, MANY people have reached out to me about their animals dying in their careMANYI find that very strange alsoIf there is an actual vet working there, I would like to meet themThat's all I am asking and it turns into this big ordealI was NEVER rude to the girl at the front deskShe was VERY rude to me and has hung up on me NUMEROUS times and when I called back I asked to speak to her manager and was told no and hung up on againAll for the same reason, Asking to speak to the vetI have expressed my concerns to them and STILL am not able to meet the vetAll I am asking for is proof that there in fact an actual licensed vet working thereMy animal will NEVER return due to the way I was treated, but I still deserve confirmation that an actual licensed vet worked on herI would be more than happy to put aside time to meet with them to get this taken care of
Regards,
*** ***
Our facility The SNYPP Clinic (Spay Neuter your Pet Program) is a clinic which offers the surrounding communities of Rhode Island, Massachusetts, and Connecticut a low cost way to have your pet spayed or neutered, while also receiving vaccines or any relevant testing that may be needed or...
requested. The services we offer are some of the most economical in all of Rhode Island. The majority of these clients use this service because they have financial difficulties, but want to do the right thing for the animal. We always strongly encourage clients to start regular appointments with us to establish a doctor/patient relationship first. Clients are clearly instructed that a pre-surgical exam is performed prior to surgery that morning and if there are any abnormalities or concerns the doctor will call them. However, if everything is normal we ask that they come back to pick up their pet between 2:30 and 4:00 PM. We clearly tell the owners that this exam is simply to make sure the animal is healthy enough for anesthesia, it is not a means to point out illness, or problems that they would like to have evaluated. If this is the case or if they would like to speak with the doctor, they must make a routine appointment first (outside of this service). All services are clearly quoted before the client ever arrives, and the only time that the estimate will ever change is if the client elects other services, on top of what they were originally quoted for.The client in question used the service described above. She had never been to our facility before this appointment. Prior to the appointment the owner had been quoted $165 for the ovariohysterectomy, rabies vaccination, pre-surgical exam, medication and [redacted] collar. At check-in it was noted that her pet had never received a F[redacted] ([redacted]) so she elected to have this performed as well for an additional $17. This vaccine requires a booster vaccination the first time it is given (3-4 weeks later) and the client was informed that she would need to come back at that time to have this done. She was aware she would be charged for the 2nd vaccination when she returned and it was not a requirement on her part if she simply did not want to have her pet receive the [redacted] vaccination. Her pets surgery was routine and the animal recovered normally and was picked up at 2: 57 PM on the same day. The client asked how everything went with surgery and was told by our receptionist that surgery went well, and then was instructed about "at home care." Upon her payment the owner commented that she was quoted a certain price, and why was it more. We pointed out that she had the [redacted] vaccination performed. The client never asked to speak to the vet at any point upon her pick up with her pet.On May 11th, 2015 the clients mother brought in the cat for its [redacted] booster which is given via a technician appointment (the veterinary technician brings the client into the room to administer the vaccination) they do not see the doctor for these visits. The clients mother told our technician that the pet was never weighed. He told her the weight of the pet and she said to him that it was not correct. He pointed out all pets are personally weighed by him prior to the surgical procedure so the proper anesthetic doses can be calculated. She did not speak after that and went to the front desk to check out. At check out she complained that she was not told there would be any other charges. Our receptionist informed her that she was told about what the charges would be for the booster vaccination on the 4/13/2015, but perhaps the daughter had not communicated that to her mother. That same evening at approximately5PM, the actual client called to complain why she was charged for the [redacted] and technician appointment. The director of the facility answered the phone on that occasion, as the rest of the staff had left for the day, and explained that it was a booster vaccine and she was charged appropriately. She went on to tell her that she was overcharged for her pets original surgical appointment on 4/13/2015. The director pulled up her fees and her original check in sheet and informed her again that all fees were appropriately charged. The client hung up the phone.On subsequent days the client continued to call and become very hostile towards our receptionist, using profanity and demanding to speak with someone else. The client was informed that the director had spoken with her the night she called on 5/11/2015. The client then demanded to speak with the doctor. She was told that he was in an appointment and asked if there was a medical concern or question she had for the doctor. She stated that she wanted to speak to someone else regarding her charges. The client was informed that the doctor would not speak to her about anything related to financial concerns, that she had already spoken with the receptionist and director. The client continued to call back enraged and being very verbally abusive to our receptionist who expressed to her that if she could not be respectful and in control, she would have to hang up the phone. The client continued to be abusive and we expressed to her that she was no longer welcome at the clinic and we would be happy to fax her pets records to another facility.The client claims that there is a history of our clinic operating without a licensed vet. This is untrue, and can certainly be checked by simply inquiring with the Rhode Island Department of Health. The client claims that she asked to speak to the vet multiple times, which is also untrue. She did not ask to speak with the doctor until she became so upset about financial matters after 5/11/2015, while never having a medical concern about her pet. The client also wants confirmation that there is a licensed veterinarian at the clinic. We can provide this information to the Revdex.com if needed.
The client in question has fabricated much of her description to her benefit and we standby our original response. It is interesting that she would even consider bringing her pet to us if, as she stated; “As for the no vet working there, I am from town, it was on the news and everybody talks about them being shut down a few years back for no vet working there so I find it VERY hard to believe that there is credibility to what they are saying” If this was the case why did she schedule her pet to have surgery with us? We are a non-profit organization, not a company. Our facility has always utilized licensed veterinarian(s) and as stated this can be confirmed with the Rhode Island Department of Health. We have been open since March 2004 and we have never been “shut down”.
Our facility The SNYPP Clinic (Spay Neuter your Pet Program) is a clinic which offers the surrounding communities of Rhode Island, Massachusetts, and Connecticut a low cost way to have your pet spayed or neutered, while also receiving vaccines or any relevant testing that may be needed or requested The services we offer are some of the most economical in all of Rhode IslandThe majority of these clients use this service because they have financial difficulties, but want to do the right thing for the animal We always strongly encourage clients to start regular appointments with us to establish a doctor/patient relationship first Clients are clearly instructed that a pre-surgical exam is performed prior to surgery that morning and if there are any abnormalities or concerns the doctor will call themHowever, if everything is we ask that they come back to pick up their pet between 2:and 4:PM We clearly tell the owners that this exam is simply to make sure the animal is healthy enough for anesthesia, it is not a means to point out illness, or problems that they would like to have evaluatedIf this is the case or if they would like to speak with the doctor, they must make a routine appointment first (outside of this service) All services are clearly quoted before the client ever arrives, and the only time that the estimate will ever change is if the client elects other services, on top of what they were originally quoted for.The client in question used the service described aboveShe had never been to our facility before this appointmentPrior to the appointment the owner had been quoted $for the ovariohysterectomy, rabies vaccination, pre-surgical exam, medication and [redacted] collarAt cheit was noted that her pet had never received a F [redacted] (***) so she elected to have this performed as well for an additional $This vaccine requires a booster vaccination the first time it is given (3-weeks later) and the client was informed that she would need to come back at that time to have this doneShe was aware she would be charged for the 2nd vaccination when she returned and it was not a requirement on her part if she simply did not want to have her pet receive the [redacted] vaccination Her pets surgery was routine and the animal recovered normally and was picked up at 2: PM on the same dayThe client asked how everything went with surgery and was told by our receptionist that surgery went well, and then was instructed about "at home care." Upon her payment the owner commented that she was quoted a certain price, and why was it moreWe pointed out that she had the [redacted] vaccination performedThe client never asked to speak to the vet at any point upon her pick up with her pet.On May 11th, the clients mother brought in the cat for its [redacted] booster which is given via a technician appointment (the veterinary technician brings the client into the room to administer the vaccination) they do not see the doctor for these visitsThe clients mother told our technician that the pet was never weighedHe told her the weight of the pet and she said to him that it was not correctHe pointed out all pets are personally weighed by him prior to the surgical procedure so the proper anesthetic doses can be calculatedShe did not speak after that and went to the front desk to check outAt check out she complained that she was not told there would be any other chargesOur receptionist informed her that she was told about what the charges would be for the booster vaccination on the 4/13/2015, but perhaps the daughter had not communicated that to her motherThat same evening at approximately5PM, the actual client called to complain why she was charged for the [redacted] and technician appointmentThe director of the facility answered the phone on that occasion, as the rest of the staff had left for the day, and explained that it was a booster vaccine and she was charged appropriatelyShe went on to tell her that she was overcharged for her pets original surgical appointment on 4/13/The director pulled up her fees and her original check in sheet and informed her again that all fees were appropriately chargedThe client hung up the phone.On subsequent days the client continued to call and become very hostile towards our receptionist, using profanity and demanding to speak with someone elseThe client was informed that the director had spoken with her the night she called on 5/11/The client then demanded to speak with the doctorShe was told that he was in an appointment and asked if there was a medical concern or question she had for the doctorShe stated that she wanted to speak to someone else regarding her chargesThe client was informed that the doctor would not speak to her about anything related to financial concerns, that she had already spoken with the receptionist and directorThe client continued to call back enraged and being very verbally abusive to our receptionist who expressed to her that if she could not be respectful and in control, she would have to hang up the phoneThe client continued to be abusive and we expressed to her that she was no longer welcome at the clinic and we would be happy to fax her pets records to another facility.The client claims that there is a history of our clinic operating without a licensed vetThis is untrue, and can certainly be checked by simply inquiring with the Rhode Island Department of HealthThe client claims that she asked to speak to the vet multiple times, which is also untrueShe did not ask to speak with the doctor until she became so upset about financial matters after 5/11/2015, while never having a medical concern about her petThe client also wants confirmation that there is a licensed veterinarian at the clinicWe can provide this information to the Revdex.com if needed
The client in question has fabricated much of her description to her benefit and we standby our original response It is interesting that she would even consider bringing her pet to us if, as she stated; “As for the no vet working there, I am from town, it was on the news and everybody talks about them being shut down a few years back for no vet working there so I find it VERY hard to believe that there is credibility to what they are saying” If this was the case why did she schedule her pet to have surgery with us? We are a non-profit organization, not a company Our facility has always utilized licensed veterinarian(s) and as stated this can be confirmed with the Rhode Island Department of Health We have been open since March and we have never been “shut down”
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I brought my animal there because my Mom has been going to you guys for YEARS and I heard you had a NEW vet working there after you were shut downI went against my better judgement and I regret doing business with such an unprofessional place Now we are going on months of requesting to meet the vet and still NOTHINGI went in last week to get my animal recordsAgain, no vet to be talked to even when I askedI find it weird they were open til but nobody was there to help me, againNo one was in the building except a new girl covering the front deskShe was actually friendly thoughSo I did not mind speaking with her.Upon getting home with my records, which I will gladly attach (We got them for animals) There is no weight on any of themOne of our cats is missing the paper from him getting neutered that all the other animals have from their surgery stating what was done and what medicine was usedThere is no vet's name on any of the papersNOTHINGAgain, very shadyI had asked for *** to call me, and she did and left me a very rude, unprofessional voice message that I chose to not return because I feel as though she will be of no help to me since I have requested to speak with her MANY timesI have that voicemail saved and will be more than happy to also upload that as wellI have not fabricated anythingI would be more than happy to copy and paste my review I wrote awhile back on their *** wall stating the same thing as my original complaintI have stood by my SAME story since day oneYou claim I have never asked to meet a vet, I have NUMEROUS times, Once on your *** review where I stated that meeting the vet would settle ALL of this and I have still been deniedMakes no sense to meIf there is an actual vet there, Why months later can I not meet them? It would take minutesInstead, I get EVERY excuse in the bookI'm not the only one having issuesI have been contacted MANY times from MANY people about my complaint and they are also pursuing other options due to their animals dying in their care and other crazy storiesThings that would NEVER happen at a vet officeNothing is adding upAll I want is to meet the vet that did surgery on my animalNot to mention, when my cat went in for her booster appointmentHer incision was NEVER looked atI find that insanely weird also since you guys were the one to do her surgeryShouldn't you want to know she is healed? NoShe was never even turned around and her scar was NEVER looked atSo I'll request again when is a good time for me to come in and meet the vet who did the surgery on my cat?
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I do not agree with what they said at all and that is not how it happened AT ALLI posted on their ** page a review of my complaint which fully backs up my original complaint I sent it and they never repliedThe VERY first time I went there with my cat, ***, for her appointment to get fixedThe VERY first thing I did when I went to pick her up is ask to speak with the vet who worked on her to see how her surgery wentI was denied by the girl at the front desk, ***, is her name on my recordsHer specific response was "There is nothing the vet can tell you that I can't"Really? She is not a vet or a vet tech. So there should be A LOT the vet can tell me about my cats surgery, that they can't. I have a right to meet the vet who did surgery on my catThat was on April 13th, I NEVER requested to speak to the vet about any finances, eitherI asked to speak to the vet for the simple fact that I have asked MANY times to meet himI have asked to speak to a manager regarding this situation and have been told by the same girl"If I want her information, I can look it up myself." I find that insanely unprofessionalNot to mention, I did look up *** information and have called and she never called backI have reached out thru their *** page asking her to call me, She never didNot exactly the way to run a companyI should be able to speak to a vet or a manager upon request especially when I have dropped a few hundred dollars in all the time frame this is happeningMy mother NEVER said the cat was not weighed, so againalso untrueI personally had called within an hour of taking her home from being fixed to find out her weight because it wasn't on my paperAlso, very strange considering it was her FIRST appointmentOnce they told me her weight, I was completely fine with itI have called about financial issues and have spoken to the same and only girl I have talked to, the young girl at the front deskI have paid EVERY visit and OWE nothing so I don't know where they get off acting like I am being rudeWhen you are quoted way less than what you are charged at BOTH appointments now, I have every right to question itAnd that is all I didI never gave a hard time about payment, It was always paid in full before I questioned anything so I don't find that I am being too difficult at all I never denied paymentWhen my mother brought my cat in for her booster appointment, she also requested to meet the vet because we had been requesting to meet the vet who fixed her for weeks, and was deniedEVERY single time we request to meet with the vet, we are denied? Even when we are in the office?? I find that strangeAs for the no vet working there, I am from town, it was on the news and everybody talks about them being shut down a few years back for no vet working there so I find it VERY hard to believe that there is credibility to what they are sayingMy cat went in for surgery and I have asked to speak to and or meet the vet NUMEROUS times because I find it odd that I am always denied, If there is a vet working there why do they never meet the patients, especially after a surgery??? Never in a vet appointment?? Still not able to be seen, talked to, or met with after I request as many times as I have? I just find it oddAlso, MANY people have reached out to me about their animals dying in their careMANYI find that very strange alsoIf there is an actual vet working there, I would like to meet themThat's all I am asking and it turns into this big ordealI was NEVER rude to the girl at the front deskShe was VERY rude to me and has hung up on me NUMEROUS times and when I called back I asked to speak to her manager and was told no and hung up on againAll for the same reason, Asking to speak to the vetI have expressed my concerns to them and STILL am not able to meet the vetAll I am asking for is proof that there in fact an actual licensed vet working thereMy animal will NEVER return due to the way I was treated, but I still deserve confirmation that an actual licensed vet worked on herI would be more than happy to put aside time to meet with them to get this taken care of
Regards,
*** ***
Our facility The SNYPP Clinic (Spay Neuter your Pet Program) is a clinic which offers the surrounding communities of Rhode Island, Massachusetts, and Connecticut a low cost way to have your pet spayed or neutered, while also receiving vaccines or any relevant testing that may be needed or...
requested. The services we offer are some of the most economical in all of Rhode Island. The majority of these clients use this service because they have financial difficulties, but want to do the right thing for the animal. We always strongly encourage clients to start regular appointments with us to establish a doctor/patient relationship first. Clients are clearly instructed that a pre-surgical exam is performed prior to surgery that morning and if there are any abnormalities or concerns the doctor will call them. However, if everything is normal we ask that they come back to pick up their pet between 2:30 and 4:00 PM. We clearly tell the owners that this exam is simply to make sure the animal is healthy enough for anesthesia, it is not a means to point out illness, or problems that they would like to have evaluated. If this is the case or if they would like to speak with the doctor, they must make a routine appointment first (outside of this service). All services are clearly quoted before the client ever arrives, and the only time that the estimate will ever change is if the client elects other services, on top of what they were originally quoted for.The client in question used the service described above. She had never been to our facility before this appointment. Prior to the appointment the owner had been quoted $165 for the ovariohysterectomy, rabies vaccination, pre-surgical exam, medication and [redacted] collar. At check-in it was noted that her pet had never received a F[redacted] ([redacted]) so she elected to have this performed as well for an additional $17. This vaccine requires a booster vaccination the first time it is given (3-4 weeks later) and the client was informed that she would need to come back at that time to have this done. She was aware she would be charged for the 2nd vaccination when she returned and it was not a requirement on her part if she simply did not want to have her pet receive the [redacted] vaccination. Her pets surgery was routine and the animal recovered normally and was picked up at 2: 57 PM on the same day. The client asked how everything went with surgery and was told by our receptionist that surgery went well, and then was instructed about "at home care." Upon her payment the owner commented that she was quoted a certain price, and why was it more. We pointed out that she had the [redacted] vaccination performed. The client never asked to speak to the vet at any point upon her pick up with her pet.On May 11th, 2015 the clients mother brought in the cat for its [redacted] booster which is given via a technician appointment (the veterinary technician brings the client into the room to administer the vaccination) they do not see the doctor for these visits. The clients mother told our technician that the pet was never weighed. He told her the weight of the pet and she said to him that it was not correct. He pointed out all pets are personally weighed by him prior to the surgical procedure so the proper anesthetic doses can be calculated. She did not speak after that and went to the front desk to check out. At check out she complained that she was not told there would be any other charges. Our receptionist informed her that she was told about what the charges would be for the booster vaccination on the 4/13/2015, but perhaps the daughter had not communicated that to her mother. That same evening at approximately5PM, the actual client called to complain why she was charged for the [redacted] and technician appointment. The director of the facility answered the phone on that occasion, as the rest of the staff had left for the day, and explained that it was a booster vaccine and she was charged appropriately. She went on to tell her that she was overcharged for her pets original surgical appointment on 4/13/2015. The director pulled up her fees and her original check in sheet and informed her again that all fees were appropriately charged. The client hung up the phone.On subsequent days the client continued to call and become very hostile towards our receptionist, using profanity and demanding to speak with someone else. The client was informed that the director had spoken with her the night she called on 5/11/2015. The client then demanded to speak with the doctor. She was told that he was in an appointment and asked if there was a medical concern or question she had for the doctor. She stated that she wanted to speak to someone else regarding her charges. The client was informed that the doctor would not speak to her about anything related to financial concerns, that she had already spoken with the receptionist and director. The client continued to call back enraged and being very verbally abusive to our receptionist who expressed to her that if she could not be respectful and in control, she would have to hang up the phone. The client continued to be abusive and we expressed to her that she was no longer welcome at the clinic and we would be happy to fax her pets records to another facility.The client claims that there is a history of our clinic operating without a licensed vet. This is untrue, and can certainly be checked by simply inquiring with the Rhode Island Department of Health. The client claims that she asked to speak to the vet multiple times, which is also untrue. She did not ask to speak with the doctor until she became so upset about financial matters after 5/11/2015, while never having a medical concern about her pet. The client also wants confirmation that there is a licensed veterinarian at the clinic. We can provide this information to the Revdex.com if needed.
The client in question has fabricated much of her description to her benefit and we standby our original response. It is interesting that she would even consider bringing her pet to us if, as she stated; “As for the no vet working there, I am from town, it was on the news and everybody talks about them being shut down a few years back for no vet working there so I find it VERY hard to believe that there is credibility to what they are saying” If this was the case why did she schedule her pet to have surgery with us? We are a non-profit organization, not a company. Our facility has always utilized licensed veterinarian(s) and as stated this can be confirmed with the Rhode Island Department of Health. We have been open since March 2004 and we have never been “shut down”.