Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Reading [redacted]'s response I agree that the refund was issued and I have received it, I do disagree with some items he mentioned. [redacted] claims there were 3 updates, the first was Apr 2, the second would have been my guess the Apr 24 email, which was the offer for customers to test drive the software. This was supposed to be different than a beta tester according to responses on social media and the FAQ and the third which was emailed may 20 (after Revdex.com complaint filed). I have also included the email that claimed I was accepted to be a test drive user, which promised that communications would be sent out daily. I agree wait times decreased in May, but the fact that none of the chat specialist could tell me that I was supposedly disqualified from testing as [redacted] claims, makes me wonder what's with the secrecy. FTC guidelines for online orders spell out the 30 day rule which refunds must be automatic if the product can't be delivered and the customer did not agree to not be refunded. (https://www.ftc.gov/tips-advice/business-center/guidance/business-guide-ftcs-ma...⇄ I had to request the refund on May 28, 2 months from the initial purchase and almost 60 days from the promised delivery date.While the refund does satisfy the transaction, the overall performance and communication of this company is concerning. There are still many others being strung along with the same promises as a customer that I was promised.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Reading [redacted]'s response I agree that the refund was issued and I have received it, I do disagree with some items he mentioned. [redacted] claims there were 3 updates, the first was Apr 2, the second would have been my guess the Apr 24 email, which was the offer for customers to test drive the software. This was supposed to be different than a beta tester according to responses on social media and the FAQ and the third which was emailed may 20 (after Revdex.com complaint filed). I have also included the email that claimed I was accepted to be a test drive user, which promised that communications would be sent out daily. I agree wait times decreased in May, but the fact that none of the chat specialist could tell me that I was supposedly disqualified from testing as [redacted] claims, makes me wonder what's with the secrecy. FTC guidelines for online orders spell out the 30 day rule which refunds must be automatic if the product can't be delivered and the customer did not agree to not be refunded. (https://www.ftc.gov/tips-advice/business-center/guidance/business-guide-ftcs-ma...⇄ I had to request the refund on May 28, 2 months from the initial purchase and almost 60 days from the promised delivery date.While the refund does satisfy the transaction, the overall performance and communication of this company is concerning. There are still many others being strung along with the same promises as a customer that I was promised.
Regards,
[redacted]