The Solar Company

Final Consumer Response / [redacted] (2000, 9, 2014/05/19) */ A Binder was left on our front porch sense I complained and I took it to the city where they added some paper work to the binder and all seems to be normalHave not heard anything from the company either wayHowever at this time I would close the complaintWould not give them a high rating.Thank You for the help

Initial Business Response /* (1000, 9, 2015/01/09) */
Received response via email:
We tried to contact Mr*** on many occasionsHe would not return our callsHis last vulgar, hateful email told us we were not allowed to set foot on his property, yet he would not contact us for
resolutionWhen our sales rep finally made contact with him, by waiting at his home, he said he would not be moving forwardHe admitted he was scammed for $60k from some sort of investment opportunityWhen asked if he would have moved forward with our solar project, if he had not been involved in an investment scam, he responded yesHe then brought up concerns with production and tree shadingThose concerns were addressed and the solar process explained to him againHe then again asked if he would move forward with solar if he was not involved in an investment scam, to which he responded, yes, again
Mr*** has not paid a penny towards permitting, engineering, labor, installation or the solar system even though the system has been completely installed and is ready to be turned onIn fact, we reimbursed him $to trim trees that would allow for more solar production, which he did and even stated he was happy with how they lookedHe entered into a contract with The Solar Company for the amount of $12,(contract attached) and has violated the terms of the contractHe has admitted three times, that he would move forward with the solar project, if he was not involved in an unrelated investment scam
He is making accusations, making up excuses and taking out his frustration on The Solar Company, when, in no way, were we the cause of the frustration, as he has admitted to us by saying he would move forward if he wasn't involved in a scamThe Solar Company has gone above and beyond to try to satisfy Mr***He cannot be made happyAgain, the system was permitted, installed, passed *** inspection and is ready to be turned on
Thank you!
*** ***
The Solar Company
Initial Consumer Rebuttal /* (3000, 11, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apparently who ever wrote the response to my complaint has issues with telling liesNo one from Solar Company has contacted my home by phoneThe salesman did stop by and I did tell him I had other issues pending after being scammed out of $60,for websites that were being worked on during the last week of October when The Solar Company installed the tiny system of panels on my roofWhen the installers were were on my roof in the shade at 2:in the afternoon, they even commented about the Shade conditionsWhen they told me this system would not even run my AC system during the hot summer months I was shockedTo use the word Vulgar is an absolute LIEI do not Cuss or Have ever sworn in my lifeI would love to see the Hateful email that they made up because even that word is a LieI have never seen the Contract and when I asked *** for a copy , she sent me the PGE report that is made for the solar Panel SystemI used to use up to 5.5Kwh when my wife was living in my home and I asked *** how much it would cost to upgrade my system to produce that amount of powerSolar City offers me a complete contract with a system large enough to produce enough power to run my AC systemEven they told me that the shade conditions would have a major effect on producing power due to the Shade from my Neighbors treesEven *** states in her email to me that that my Neighbors trees are the major issue with the shade on my RoofI would like to know the name of the Liar who claims they called my house and called me Vulgar and HatefulI was asked to have my tree cut on the West side of my homeThis cost me 1,of which the Solar Company paid halfMy tree was not is cause of the Shade on my roof at 2:PM in the AfternoonI wasted over $having my tree trimmed and it made no difference with the Shade conditionsNo, I am not paying for a system that cannot even run my AC during the Summer as It was understood to meSolar Company is not being run by Professionals and even the contractors that came to my home commented how unorganized their office wasThey were surprised that this system was approved for my roof when they were working in on my Roof while being completely Shaded by 2:Pm in the AfternoonSolar Company offers a Solar Report to every customer before they start working on the homeWhy wasn't I given the Solar Shade Report before these Greedy People installed this underrated small system on a Shaded RoofThe very first thing Solar City does is show the customer this reportI had to ask for this report from *** after the system was installed on my RoofPlus I went up on my Roof and was shocked when I saw that the Solar Panels were completely in the Shade by 2:Pm in the AfternoonI told the Solar Company when I get reimbursed for wasting my money on my Tree that was not causing the shade IssuesI told them when they pay me back the money I wasted cutting my Giant Oak tree, then they can have their worthless systemWhy a person resorts to lying and using the words Vulgar and Hateful, they need to look in the mirrorI would love to see the phone records of their phone calls, because I'm home all the time and no man or woman has called me from this CompanyI have only spoken and emailed *** and I have saved every email to produce for a Judge to show about the poor communication issues that I was never told about by anyone , until I started asking the contractors questions about the tiny system that could not run a householdI have never spoken to this cowardly *** *** that resorts to lying when he has never spoken to me ever*** fails to remember one issue.We will all stand in Judgement before Our Almighty Father God In heaven and all lies will be accounted forWhat actions were above and beyond trying to satisfy the CustomerThe only people I have spoken to were *** and Richard the sales manThis *** is talking like he and I have Spoken which is untrueHe's states that times I admitted to move forward with this project which is another fabricationI'm not going to pay hard earned money for a system that cannot even run my AC system during the Hot summer monthsI was given the impression that the system was a complete Solar Panel system and not just something to help reduce my electric billEven If I bought this System on my roof I would Still be paying PGE for more electricity usageIt makes no sense to purchase a system that only helps reduce your electric billMy neighbor across the street doesn't pay a dime even to lease his system because it over produces electrify and completely pays for itselfthat is what I thought I was having installed on my roof
As far as the Scam goes, I still would not purchase a small inadequate solar panel system om my roof that cannot eliminate my Electricity Bill CompletelyFor $a month Solar City can lease me a system double the size of the one on my roof that would completely eliminate my electricity BillI still don't have a Copy of the Contract that I never received from ***I showed all my papers to different Solar companies and they showed me what the Contract is Supposed to look likeAll I have received from the Solar Company is statements and never the factsAs I stated Before, Greed is what runs these individuals and they could care less if the customer gets what he was told he would receiveI hope Solar Company can back up all the lies made by ***, because I now have a great slander case and *** will be looking for a new Job when he gets the letter from my Attorney asking him to produce the Vulgar and hateful words
Sincerely, *** J ***
Final Business Response /* (4000, 15, 2015/01/28) */
Hello
Our legal counsel, Simon *** of The *** Law Office, has resolved the issues directly with Mr***
For any further information, please contact Mr*** directly at (XXX) XXX-XXXX
Regards
*** ***

Initial Business Response /* (1000, 5, 2015/02/12) */
Mr*** contacted us about his high PG&E statement on Jan 24th, He provided a statement from June - January that shows he used 5,kWh of PG&E's electricityHis solar produced 5,kWh in that same timeframe,
totaling 11,kWh of electricity used in those monthsIn the same months previous (the data used to design a system for him), Mr*** only used 6,kWhThat's a 5,kWh electrical demand increase in monthsHis system was predicted to produce 8,kWh the first yearSince May 2013, it has produced 13,kWh / months = kWh average per month x months = 8,kWh - exceeding the predicted annual production by over kWh
A full system analysis was performed and explained thoroughly to Mr***, via email on January 27th and again on January 28th, as well as multiple phone conversations on the 27th, explaining system production vshis electrical usage numbersA technician was sent to Mr***' residence on Feb 6th, to do a full system check and to shis online monitoring in person, as he had not set it up yet on his computer
The customer's electrical demand has increased greatly, causing a higher PG&E billWhen his system was designed, it was built to offset 77% of his previous years electrical usage of 10,kWhIf his electrical demand would have stayed the same, he would have had an annual PG&E trbill of about $($a month), as was presented to him in his estimateHe contracted with us for a system anticipated to produce 8,kWh the first year and our system exceeded thatHis system is producing better than expected, based on his agreed upon system size
To reduce the residual PG&E bill, the customer will need to reduce his electrical usage
~ ***

Final Consumer Response /* (2000, 9, 2014/05/19) */
A Binder was left on our front porch sense I complained and I took it to the city where they added some paper work to the binder and all seems to be normal. Have not heard anything from the company either way. However at this time I would...

close the complaint. Would not give them a high rating.Thank You for the help.

Initial Business Response /* (1000, 8, 2015/11/17) */
Rebate check was mailed to customer on 10/28/15. The check was cashed on 11/2/15.