The Sound Guitar Magazine

IN REFERENCE TO THIS COMPLAINT THAT YOU RECEIVEDHELLO MY NAME IS [redacted] I NEVER ADMITTED TO MR ROSCO THAT MY COMPANY WAS @ FAULT OR RESPONSIBLE FOR ANY DAMAGES THAT OCCURRED TO HIS TELEVISIONDURING THE COURSE OF THE MOVEFURTHER MORE, I WAS NEVER MADE AWARE OF ANY DAMAGES TO ANY OF THERE FURNITURE, EXCEPT FOR A FEW MINOR SCRATCHES ON THEIR TV STAND THAT MAY OR MAY NOT HAVE HAPPENED DURING THE COURSE OF THE MOVEWHEN HIS WIFE BROUGHT THESE MINOR SCRATCHES TO MY ATTENTION, I ADVISED HER THAT THESE SCRATCHES WERE NOT CAUSED BY US AND TOOK HER TO THE TRUCK TO SHOW HER AN EXAMPLE OF SOME OTHER ITEMS THAT HAD SCRATCHES ON THEM PRIOR TO THEM BEING LOADED ON THE TRUCKSHE ACKNOWLEDGE THIS TO BE TRUE AND WE CONTINUED TO UNLOAD THE TRUCKTHE TV IN QUESTION, WAS UNWRAPPED BY MRROSCO,S SON AND WIFE NOT BY MR ROSCO AND HIS BROTHER AS STATED AND PLACED ON THE TV STAND BY MY MOVERS AND @ NO TIME WAS THERE ANY DAMAGE OR MENTION OF ANY PHYSICAL DAMAGE TO THE TV OR ANY OTHER ITEMS EXCEPT FOR THE FOUR MENTIONED SCRATCHES WHICH WERE PREVIOUSLY DISCUSSED WITH HIS WIFEWE FINISHED UNLOADING THE TRUCK AND WENT BACK TO HIS OLD HOUSE TO PICK UP A COUCH THAT COULD`NT FIT ON THE TRUCK WITH THE FIRST LOADWE CAME BACK TO HIS NEW RESIDENCE AND PUT THE COUCH IN THE GARAGE HE PAID US AND WE LEFTMY WIFE CALLED HIS WIFE DURING THE MOVE TO SEE HOW THINGS WENT AND SHE TOLD HER "GREAT"NOW SOME (2) HOURS LATER HE CALLS ME TO SAY THAT HIS TV WAS BROKEN AND THAT I WOULD HAVE TO BUY HIM A NEW ONEI TRIED TO TALK TO HIM AND TRY AND ASK HIM SOME QUESTIONS CONCERNING THE MATTER BUT MR ROSCO KEPT CUTTING ME OFF AND YELLING AND DEMANDING THAT I BUY HIM ANOTHER TVI WAS TRYING TO EXPLAIN TO HIM THAT I DIDN'T KNOW HOW ANYTHING COULD HAVE HAPPENED TO HIS TV, BECAUSE WE SPECIALLY WRAPPED HIS TV AND THAT THERE WAS NO MENTION OF ANY DAMAGE TO THE TV PRIOR TO US LEAVING THE LOCATIONFINALLY, AFTER THINGS HAD CALMED DOWN I CALLED HIM TO TRY AND COME TO SOME KIND OF RESOLUTION, NOT TO ADMIT "GUILT"I SAID THAT I WOULD SPEAK WITH MY BUSINESS PARTNER AND SEE WHAT COULD BE DONEI ALSO ASKED HIM ABOUT THE OTHER (2)TV`S THAT WAS MOVED, BECAUSE THEY WRAPPED AND PACKAGED AND PLACED NEXT TO THE TV IN QUESTIONHE SAID THAT THOSE TV`S WERE FINE AND THAT NO DAMAGED HAD OCCURRED TO THEMSO TO MAKE A LONG STORY SHORT, THE LINES OF COMMUNICATION BROKE DOWN WHEN HE STARTED THREATENING ME THAT IF I DID`NT GET BACK TO HIM BY PM ON MEMORIAL DAY, THAT HE WAS GOING TO TAKE ME TO COURT AND BRING THE POLICE TO MY HOMEWELL, I DON`T TAKE KINDLY TO THREATS, ESPECIALLY WHEN I KNOW THAT I AM NOT AT FAULTHE HAD MADE IT UP IN HIS MIND THAT WE WERE @ FAULT SO I GUESS THAT WAS GOOD ENOUGH FOR HIMWE TOOK EXTRA SPECIAL CARE WITH MAKING SURE THAT THERE WERE NO DAMAGES TO THEIR FURNITURE, BY WRAPPING THE DRESSERS WITH SHRINK WRAP AND COVERING THEIR TV STANDS AND NIGHT STANDS WITH BLANKETS AND COVERING THEIR FLOORS WITH BLANKETS SO THAT THEY WOULD`NT GET DAMAGED AND ALL HE CARES TO DO IS TELL LIES ABOUT ME AND MY COMPANYWOW ALSO MY WIFE SPOKE WITH MR ROSCO BEFORE HE PAID AND HE TOLD HER THE MOVE WAS OK BUT HE THOUGHT IT TOOK A LITTE LONGER THAN HE THOUGHT IT SHOULD AGAIN THIS IS BECAUSE OF THE SPECIAL ATTENTION WE WERE PAYING TO THEIR BELONGINGS BUT NOT ONCE DID HE SAY ANYTHING WENT WRONG DURING THE MOVE

THE DAY OF THE MOVE, THE CUSTOMER INFORMED ME THAT SOME DAMAGES HAD OCCURRED DURING THE MOVE AND THAT SHE WAS NOT HAPPYI IMMEDIATELY APOLOGIZED TO HER EXPERIENCE AND TOLD HER THAT I WOULD DO EVERYTHING THAT I COULD TO MAKE AMMENDSAT THE TIME OF HER CALL, THE MOVE HAD ALREADY TAKEN HOURS WHICH TOTALED $375, BUT SHE STILL HAD SEVERAL ITEMS THAT NEEDED TO BE MOVED AND SHE WOULD HAVE TO GO AND RENT A TRUCK AND FIND SOMEONE TO HELP HER FINISH THE MOVESO BASED ON DISATISFACTION, I AGREED TO STOP THE CLOCK AND GIVE HER A DISCOUNT OF SO OWED MINUS 125=PAIDNOT ONLY DID I GIVE HER $DISCOUNT, BUT I ALLOWED TO KEEP MY TRUCK AND THE (2) MOVERS @ NO CHARGE TO HER FOR AN ADDITIONAL (3)XEACH=HOURS TO COMPLETE HER MOVEEQUALING A TOTAL DISCOUNT OF $I HAVE DONE EVERYTHING IN MY POWER TO TRY AN ACCOMMODATE HER, BUT SHE HAS BEEN RUDE, DISRESPCETFUL, DEMANDING AND THREATENINGMISTAKES HAPPEN DOING THE COURSE OF A MOVE AND ALL WE CAN DO IS WORK TO CORRECT THEM AND BE RESPECTFUL DURING THE PROCESS

Once again , I have no knowledge of nor have I seen the items that are in questionNO stolen items were transported in, under or in the rear of my truckWhen the workers were dropped off, to my knowledge they had nothing in their possession but the clothes on their backI am not sure how any damages occurred to their furniture, but the items that were loaded by right now movers were professionally wrapped and securely packedWhile we are not insensitive to the concerns of the customer and take these issues seriously, I have tried to do my best to helpHowever, I am not responsible for items that I know nothing aboutMy company did not pack any boxes, so I have no knowledge of what was or was not in themWe only loaded what was already packed

Hello,I have another message from Revdex.com dated 1/7/17, inquiring if I have heard from the company and whether or not I am satisfied with the outcome The answer to both questions is "no" Our stuff is still broken & unfixed Right Now Movers has made no attempts to contact us to reach a resolution.Thank you,Kristin

TO WHOM IT MAY CONCERN:IN REFERENCE TO THE ABOVE MENTIONED COMPLAINTWHEN THE COMPLAINTANTS MOTHER, *** ORIGINALLY CONTACTED CONCERNING THE MISSING ITEMS, I EXPLAINED TO HER THAT I HAD NOT SEEN THE MISSING ITEMS IN QUESTION AND HAD NO KNOWLEDGE OF THERE WEARABOUTSSHE ALSO MENTIONED
THAT THERE WERE SOME DAMAGES THAT OCCURRED TO HER BELONGINGS DURING THE TRIPI EXPLAINED TO HER THAT I WASN`T AWARE OF ANY DAMAGES, BUT THAT I WOULD BE WILLING TO HELP WITH THE DAMAGESHOWEVER, ONCE I CHECKED WITH MY INSURANCE COMPANY, THEY INFORMED THAT IF THE ITEMS WERE NOT TRANSPORTED ON MY VEHICLE, THAT THEY WOULD NOT BE COVERED. I INFORMED THE CUSTOMER THAT THE BEST I COULD DO UNDER THE CIRCUMSTANCES WOULD BE TO OFFER HER A REFUND FOR THE DAMAGESUNFORTUNATLEY, THE BUSINESS HAS BEEN SLOW AND I HAVE NOT BEEN ABLE TO ISSUSE THE CUSTOMER A REFUND OR COMPENSATE HER FOR ANY DAMAGES THAT MIGHT OF OCCURRED DURING THE MOVEHOWEVER THOUGH I CAN SAY THAT NO DAMGES OCCURRED WHILE THE TRUCK WAS BEING LOADED. ALL ITEMS THAT WERE LOADED ON THE TRUCK WERE WRAPPED AND PACKED SECURELY BY RIGHT NOW MOVERS.IF YOU HAVE ANY FURTHER QUESTIONS OR CONCERNS, PLEASE GIVE US A CALL THANKS

Revdex.com:
In response to his comments and he stolen items; His insurance should cover it because the stolen items were transported on his vehicle because he transported his workers on the vehicle with himHe also acknowledged that it was that individual after some investigating had been doneWe believed that the way the furniture was stacked caused the damageAlso, there were pictures forwarded to him of the damaged itemsIt has been two months since the event occurred and he has not been in contact to update any of his claims of business slowing down or updating us in any manner in over a month and a half.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amber ***

THE DAY OF THE MOVE, THE CUSTOMER INFORMED ME THAT SOME DAMAGES HAD OCCURRED DURING THE MOVE AND THAT SHE WAS NOT HAPPYI IMMEDIATELY APOLOGIZED TO HER EXPERIENCE AND TOLD HER THAT I WOULD DO EVERYTHING THAT I COULD TO MAKE AMMENDSAT THE TIME OF HER CALL, THE MOVE HAD ALREADY TAKEN HOURS WHICH
TOTALED $375, BUT SHE STILL HAD SEVERAL ITEMS THAT NEEDED TO BE MOVED AND SHE WOULD HAVE TO GO AND RENT A TRUCK AND FIND SOMEONE TO HELP HER FINISH THE MOVESO BASED ON DISATISFACTION, I AGREED TO STOP THE CLOCK AND GIVE HER A DISCOUNT OF SO OWED MINUS 125=PAIDNOT ONLY DID I GIVE HER $DISCOUNT, BUT I ALLOWED TO KEEP MY TRUCK AND THE (2) MOVERS @ NO CHARGE TO HER FOR AN ADDITIONAL (3)XEACH=HOURS TO COMPLETE HER MOVEEQUALING A TOTAL DISCOUNT OF $I HAVE DONE EVERYTHING IN MY POWER TO TRY AN ACCOMMODATE HER, BUT SHE HAS BEEN RUDE, DISRESPCETFUL, DEMANDING AND THREATENINGMISTAKES HAPPEN DOING THE COURSE OF A MOVE AND ALL WE CAN DO IS WORK TO CORRECT THEM AND BE RESPECTFUL DURING THE PROCESS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached above is the correspondence that I received from the company after my complaint filed with Contact 6. The issue has not been resolved and at this point, the company is not being cooperative in any way shape or form. I have asked several times for receipts from them and have not received anything.Given the situation, is filing a claim in small claims court the only option we have? I'm still beside myself almost months later that these people have no regard to making right on an accident. I realize it wasn't intentionalBut at the end of the day, I paid them almost $in cash and all I have to show for it is scratched up furniture and a busted 65" TV and no receipt or paperwork from these people showing anything.I'm at a loss at this point regarding the next steps to rectify the matter.Sincerely,*** * ***

IN REFERENCE TO THIS COMPLAINT THAT YOU RECEIVEDHELLO MY NAME IS *** *** I NEVER ADMITTED TO MR ROSCO THAT MY COMPANY WAS @ FAULT OR RESPONSIBLE FOR ANY DAMAGES THAT OCCURRED TO HIS TELEVISIONDURING THE COURSE OF THE MOVEFURTHER MORE, I WAS NEVER MADE AWARE OF ANY DAMAGES TO
ANY OF THERE FURNITURE, EXCEPT FOR A FEW MINOR SCRATCHES ON THEIR TV STAND THAT MAY OR MAY NOT HAVE HAPPENED DURING THE COURSE OF THE MOVEWHEN HIS WIFE BROUGHT THESE MINOR SCRATCHES TO MY ATTENTION, I ADVISED HER THAT THESE SCRATCHES WERE NOT CAUSED BY US AND TOOK HER TO THE TRUCK TO SHOW HER AN EXAMPLE OF SOME OTHER ITEMS THAT HAD SCRATCHES ON THEM PRIOR TO THEM BEING LOADED ON THE TRUCKSHE ACKNOWLEDGE THIS TO BE TRUE AND WE CONTINUED TO UNLOAD THE TRUCKTHE TV IN QUESTION, WAS UNWRAPPED BY MRROSCO,S SON AND WIFE NOT BY MR ROSCO AND HIS BROTHER AS STATED AND PLACED ON THE TV STAND BY MY MOVERS AND @ NO TIME WAS THERE ANY DAMAGE OR MENTION OF ANY PHYSICAL DAMAGE TO THE TV OR ANY OTHER ITEMS EXCEPT FOR THE FOUR MENTIONED SCRATCHES WHICH WERE PREVIOUSLY DISCUSSED WITH HIS WIFEWE FINISHED UNLOADING THE TRUCK AND WENT BACK TO HIS OLD HOUSE TO PICK UP A COUCH THAT COULD`NT FIT ON THE TRUCK WITH THE FIRST LOADWE CAME BACK TO HIS NEW RESIDENCE AND PUT THE COUCH IN THE GARAGE HE PAID US AND WE LEFTMY WIFE CALLED HIS WIFE DURING THE MOVE TO SEE HOW THINGS WENT AND SHE TOLD HER "GREAT"NOW SOME (2) HOURS LATER HE CALLS ME TO SAY THAT HIS TV WAS BROKEN AND THAT I WOULD HAVE TO BUY HIM A NEW ONEI TRIED TO TALK TO HIM AND TRY AND ASK HIM SOME QUESTIONS CONCERNING THE MATTER BUT MR ROSCO KEPT CUTTING ME OFF AND YELLING AND DEMANDING THAT I BUY HIM ANOTHER TVI WAS TRYING TO EXPLAIN TO HIM THAT I DIDN'T KNOW HOW ANYTHING COULD HAVE HAPPENED TO HIS TV, BECAUSE WE SPECIALLY WRAPPED HIS TV AND THAT THERE WAS NO MENTION OF ANY DAMAGE TO THE TV PRIOR TO US LEAVING THE LOCATIONFINALLY, AFTER THINGS HAD CALMED DOWN I CALLED HIM TO TRY AND COME TO SOME KIND OF RESOLUTION, NOT TO ADMIT "GUILT"I SAID THAT I WOULD SPEAK WITH MY BUSINESS PARTNER AND SEE WHAT COULD BE DONEI ALSO ASKED HIM ABOUT THE OTHER (2)TV`S THAT WAS MOVED, BECAUSE THEY WRAPPED AND PACKAGED AND PLACED NEXT TO THE TV IN QUESTIONHE SAID THAT THOSE TV`S WERE FINE AND THAT NO DAMAGED HAD OCCURRED TO THEMSO TO MAKE A LONG STORY SHORT, THE LINES OF COMMUNICATION BROKE DOWN WHEN HE STARTED THREATENING ME THAT IF I DID`NT GET BACK TO HIM BY PM ON MEMORIAL DAY, THAT HE WAS GOING TO TAKE ME TO COURT AND BRING THE POLICE TO MY HOMEWELL, I DON`T TAKE KINDLY TO THREATS, ESPECIALLY WHEN I KNOW THAT I AM NOT AT FAULTHE HAD MADE IT UP IN HIS MIND THAT WE WERE @ FAULT SO I GUESS THAT WAS GOOD ENOUGH FOR HIMWE TOOK EXTRA SPECIAL CARE WITH MAKING SURE THAT THERE WERE NO DAMAGES TO THEIR FURNITURE, BY WRAPPING THE DRESSERS WITH SHRINK WRAP AND COVERING THEIR TV STANDS AND NIGHT STANDS WITH BLANKETS AND COVERING THEIR FLOORS WITH BLANKETS SO THAT THEY WOULD`NT GET DAMAGED AND ALL HE CARES TO DO IS TELL LIES ABOUT ME AND MY COMPANYWOW ALSO MY WIFE SPOKE WITH MR ROSCO BEFORE HE PAID AND HE TOLD HER THE MOVE WAS OK BUT HE THOUGHT IT TOOK A LITTE LONGER THAN HE THOUGHT IT SHOULD AGAIN THIS IS BECAUSE OF THE SPECIAL ATTENTION WE WERE PAYING TO THEIR BELONGINGS BUT NOT ONCE DID HE SAY ANYTHING WENT WRONG DURING THE MOVE

Once again , I have no knowledge of  nor have I seen the items that are in question. NO stolen items were transported in, under or in the rear of my truck. When the workers were dropped off, to my knowledge they had nothing in their possession but the clothes on their back. I am not sure how any damages occurred to their furniture, but the items that were loaded by right now movers were professionally wrapped and securely packed. While we are not insensitive to the concerns of the customer and take these issues seriously, I have tried to do my best to help. However, I am not responsible for items that I know nothing about. My company did not pack any boxes, so I have no knowledge of what was or was not in them. We only loaded what was already packed.

Hello,I have another message  from Revdex.com dated 1/7/17, inquiring if I have heard from the company and whether or not I am satisfied with the outcome.  The answer to both questions is "no".  Our stuff is still broken & unfixed.  Right Now Movers has made no attempts to contact us to reach a resolution.Thank you,Kristin