Dear Ms [redacted] We are very sorry that you were not satisfied on your first time visit to Genie Car Wast is always our intention to meet or beat the customer’s expectationsWe have a multitude of cameras recording each and every vehicle from entrance to exit while at Genie Car Wash Fortunately we were able to review the recordings as to identify any unusual activity on her vehicleWe did not see anything out of the prepping procedures on your carThe equipment used to clean your car is the same equipment used for all cars that enter the car wash tunnelIf the equipment were to have damaged your car the scratches would have been on your entire vehicle and the one in front of yours as well as behindIn addition, just as my manager explained to you, the cloth that creates friction on your car when it is cleaned goes in a circular directionIn my experience, I have never seen cloth scratch a car and it definitely would not do so in a vertical directionIn addition, it is against dress code for our employees who dry the cars out front to wear belts for the very reason you suggestedWe take care and concern with our customer’s vehiclesWe do on occasion make mistakes and when that happens we take full responsibilityI am terribly sorry for the scratches on your vehicle but I feel confident they did not occur while we were washing your car Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:it is untrue you have no proof that it definitely didn’t come from a clothor an employees jeans zipper, belt buckle My car was damaged at your establishment
Regards,
*** ***
Dear Ms. [redacted] We are very sorry that you were not satisfied on your first time visit to Genie Car Wash. It is always our intention to meet or beat the customer’s expectations. We have a multitude of cameras recording each and every vehicle from entrance to exit while at Genie Car Wash....
Fortunately we were able to review the recordings as to identify any unusual activity on her vehicle. We did not see anything out of the normal prepping procedures on your car. The equipment used to clean your car is the same equipment used for all cars that enter the car wash tunnel. If the equipment were to have damaged your car the scratches would have been on your entire vehicle and the one in front of yours as well as behind. In addition, just as my manager explained to you, the cloth that creates friction on your car when it is cleaned goes in a circular direction. In my experience, I have never seen cloth scratch a car and it definitely would not do so in a vertical direction. In addition, it is against dress code for our employees who dry the cars out front to wear belts for the very reason you suggested. We take care and concern with our customer’s vehicles. We do on occasion make mistakes and when that happens we take full responsibility. I am terribly sorry for the scratches on your vehicle but I feel confident they did not occur while we were washing your car. Sincerely, [redacted]
Dear Ms [redacted] We are very sorry that you were not satisfied on your first time visit to Genie Car Was
t is always our intention to meet or beat the customer’s expectationsWe have a multitude of cameras recording each and every vehicle from entrance to exit while at Genie Car Wash Fortunately we were able to review the recordings as to identify any unusual activity on her vehicleWe did not see anything out of the prepping procedures on your carThe equipment used to clean your car is the same equipment used for all cars that enter the car wash tunnelIf the equipment were to have damaged your car the scratches would have been on your entire vehicle and the one in front of yours as well as behindIn addition, just as my manager explained to you, the cloth that creates friction on your car when it is cleaned goes in a circular directionIn my experience, I have never seen cloth scratch a car and it definitely would not do so in a vertical directionIn addition, it is against dress code for our employees who dry the cars out front to wear belts for the very reason you suggestedWe take care and concern with our customer’s vehiclesWe do on occasion make mistakes and when that happens we take full responsibilityI am terribly sorry for the scratches on your vehicle but I feel confident they did not occur while we were washing your car Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:it is untrue you have no proof that it definitely didn’t come from a clothor an employees jeans zipper, belt buckle My car was damaged at your establishment
Regards,
*** ***
Dear Ms. [redacted] We are very sorry that you were not satisfied on your first time visit to Genie Car Wash. It is always our intention to meet or beat the customer’s expectations. We have a multitude of cameras recording each and every vehicle from entrance to exit while at Genie Car Wash....
Fortunately we were able to review the recordings as to identify any unusual activity on her vehicle. We did not see anything out of the normal prepping procedures on your car. The equipment used to clean your car is the same equipment used for all cars that enter the car wash tunnel. If the equipment were to have damaged your car the scratches would have been on your entire vehicle and the one in front of yours as well as behind. In addition, just as my manager explained to you, the cloth that creates friction on your car when it is cleaned goes in a circular direction. In my experience, I have never seen cloth scratch a car and it definitely would not do so in a vertical direction. In addition, it is against dress code for our employees who dry the cars out front to wear belts for the very reason you suggested. We take care and concern with our customer’s vehicles. We do on occasion make mistakes and when that happens we take full responsibility. I am terribly sorry for the scratches on your vehicle but I feel confident they did not occur while we were washing your car. Sincerely, [redacted]