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The Source Magazine Reviews (6)

Review: I ordered a gift subscription of The Source on February [redacted]. On April [redacted] I emailed to inform them that no subscription had been received. I received no response. I called their office, and was told to wait another week or so. By July [redacted] the product had not been received and I requested a refund via email. My request was not responded to. I called the office and was told that they had pushed back the subscriptions by one issue, and that one was in the mail now. I asked to be refunded. They told me they could not issue me a full refund since they had sent one issue out. I objected, but then gave in since it affected the refund by less than $2.00. I was told that they would issue a refund via check in the postal mail. I called 3 weeks later to ask why I had not received the refund. They said it would take longer and hinted that they had my name wrong. I emailed again on August [redacted], listing my full disappointment that a) the product had not been delivered; b) they are unable to process refunds in a timely manner; c) that they could not refund me via credit card which is the method I used to pay; and d) that they would not offer me a full refund. I received no response. I called their office on Friday, August [redacted]. The number now belongs to a subscription call-center. The representative offered to take my information and relay the message to The Source. I received no call from The Source. I called their office today, Monday, September [redacted] and reached the same call center. I explained my issue to the representative. She informed me that all she could do is take another message, and that there seemed to be an issue as other callers with similar complaints suggested that people just visit The Source office to request their refund. I am in Oregon, this is not a realistic option for me. Not a single issue of this magazine has been received. I have not gotten a single response via email or phone. I have not received a refund via credit card or check via postal mail.Desired Settlement: I would like to receive a full refund immediately.

Consumer

Response:

At this time, I have not been contacted by The Source Magazine A.K.A. The Source, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a year subscription of the Source Magazine in December of 2013. It was paid in full by my paypal account. I was told when I was able to reach a representative from the company that the first magazine would be delivered within 6 to 8 wks. However, I have yet to receive one magazine. Since March, all of the telephone numbers listed for this company are invalid, and no one response to emails.Desired Settlement: I want to be reimbursed the full amount for my subscription for $29.99 +taxes

Review: In May 2013, I paid $29.90 for a subscription to the magazine for my brother-in-law whose address is different than mine. As of May, he has only received one issue of the magazine, which was the July issue. Since mid-September, I have called numerous times but I’m always transferred to an answering service. The representative answering the calls couldn’t explain why no one was ever available at the Source. I called during business hours, mornings and afternoons but the no one is ever available. The only thing the answering service can do is take my name, phone number and email and relay the message. No one has ever returned my phone calls. I sent emails with my concern and have received no response.Desired Settlement: I would like a refund to my credit card. They were quick to charge my card, there should be no delay when they refund it.

Consumer

Response:

At this time, I have not been contacted by The Source Magazine A.K.A. The Source, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I sent email tothe source containg link to my mp3 to the unsigned hype section of there magizne and I heard no response from them for denial or acceptanceDesired Settlement: resopnd and let me no wat was done with my mp3

Review: On 4/*/13 @ 3:50 pm I talked to [redacted] regarding a 8/2012 purchased magazne for @ $29.99 for my son who at that time had only received about 2 magazines. [redacted] informed that it looks likes the order was cancelled on 10/**/12. I told [redacted] that it wasn't done by me/my son. [redacted] went on ahead and re-activated the acct. and extendd the subcripton to end 2/2014. On 5/*/13 @ 10:57 left message w/[redacted] for [redacted], on 5/*/13 @1 :28 left message w/[redacted] for [redacted] to call me back, on 5/1013 @ 12:09 left messsge w/[redacted] - will give message for [redacted] to call me back Monday. On 5/** @ 12:35 I called and finally talked to [redacted] to discuss a refund at this point - no magazine yet sent to my son. [redacted] said that since my son received 2 magazines the refund would be @ $23.92. Numerous times 6/**, 6/**, 7/** talking to [redacted] - sending to acct payable again, took cell# for someone in acct to call me back and no one has called me back ever through out all of this. I gave it 1 last chance on 8/* @ 11:14 talked to [redacted] took my info for [redacted] to call me back and as of this date 9/**/13, I've recived no call and no refund.Desired Settlement: For Source Magazine to be people of their word and give me my refund.

Consumer

Response:

At this time, I have not been contacted by The Source Magazine A.K.A. The Source, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I ordered a subscription for a year and received only 2 copiesDesired Settlement: if my son does not receive his magazines I would like a refund

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Description: PUBLISHERS-PERIODICAL

Address: The Northstar Group 29. W. 46th st 3rd flr, New York, New York, United States, 10036

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