The Southern Illinoisan

On January 20, 2020, I received a call from Amanda with a discounted rate for subscription of local newspaper, $20.99 to start then $14.00 a month. I agreed, gave them my debit card information. They took out $20.99 and $14.00 on January 23, 2020. I called and cancelled the account because that was not agreed on, also, went bank and canceled debit card account.

I cancelled my subscription in September. They stopped delivery, but continued to bill me. they sent me a refund check for $578.73, but they put it in my husbands name. The bank will not cash it, nor deposit it. The news-paper will not issue a new check.

I have been a long time subscriber to the Southern illinsoian. Since August I have been having delivery problms. My old carrier retired and I got a new one. He left me his card with name and phone number. I have tried calling but phone number is wrong. I have to call the paper on a daily basis to try and get my paper. When I call I am told that my account will be credited and then I demand to have a paper delivered on that day. Sometimes I receive one late afternoon. Yesterday Sept 30, I was contadted by *** from the Southern. He said he would call the carrier and give him direction to my house and have him contact me. He did not contact me. This carrier should know my address after leaving me a card with his name on it. Once again this morning Oct 1 I had to call the paper and tell them I didn't receive a paper and demand they send me one.
Is there anything you can do to help me.

I have had a subscription for over 10 years with a daily delivery. The first of the year I start noticing about 1 missed delivery each week. Each time I call your automated answering system it transfers me to someone not able to help.

I received a letter addressed to a home I haven't lived in for 3 years
telling me that my account is past due and I owe $12.45 for a subscription
payment. I called the phone number provided and was told the bill is for
February 25, 2013 thru March 31, 2003. I asked why I haven't been contacted sooner and was told they are going thru old accounts.
I don't wish to have a poor credit rating for a ridiculous bill of this small amount but don't feel I owe them for something 5 years old and have never been contacted before this.
I now live in Arizona and cannot go to their office to resolve.

In my opinion, this is an extremely poor business practice and would like them to remove my name from their delinquent accounts.

We have paid by check for a year's subscription. We have yet to receive a paper. We are only getting the Sunday paper. They won't give us the carrier's number to contact. This has been going on for the last two weeks.