The Specialist Cleaning Service Reviews (3)
The Specialist Cleaning Service Rating
Description: Upholstery & Carpet Cleaning, Deck Cleaning & Sealing, Solvents, Carpet & Rug Cleaners, Floor Waxing, Polishing & Cleaning, Janitor Service, Window Cleaning, Junk Removal, Post-Construction Clean Up, Tile & Grout Cleaning, Carpet and Upholstery Cleaning Services (NAICS: 561740)
Address: 14 Howard Ave # 1, Norwalk, Connecticut, United States, 06855-1512
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www.thespecialistcleaningservice.com
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I have used the Specialist for the last yearsThey are fast, good, Curtiss and double check their work and will come back if when dry you are not satisfiedI am about to call them again for this years cleaning of my carpets
Review: Failed to honor Groupon certificate for rug cleaning 2 rooms and a hallway. After re-scheduling 2x before, each time they cancelled and didn't show up
This company and the owners are un-professional and put me through a lot of work having to move furniture and last minute their cancelling. When they finally showed up, they said they did my husband's office rugs a year ago and he was not happy with them, so he refused to do the job that I had paid to have done. This was a different area and I had additional work for them, and the said call Groupon for a refund, they are not honoring the voucher.Desired Settlement: I want others to be warned about the inconvenience, and poor service of this company.
Business
Response:
Business Response /* (1000, 5, 2013/04/29) */
We apologized to the client for the cancelations, and I would like to address these issues first. The first time we had to cancel was due to the passing of a family member in Virginia, I would hope anyone would understand that family is important and that we had to cancel to attend the funeral. We did explain the reason why we had to cancel the job. The second time we had to cancel was due to vehicle issues. We called to let her know we were having issues, we were going to offer a later appointment in the day but when I called she did not answer and did not have voicemail service for so we could leave a message. She then called back later in the day, and by that time we had already scheduled other jobs in other areas. The client explained to us she was outside and did not hear her phone ring.
We did refuse service and explained that Groupon, which who she had bought the coupon from would give her a refund or credit. we did clean carpets in her husbands home office 2 years ago, which is at the same address as her home, they DID NOT pay us for invalid reasons. Our company protocol is to walk each job after we are done so we can address any issues and assure customer satisfaction. When we walked the job with her husband he said he liked the job. As we were writing out the receipt he became hostel with us and said his wife would not like the job and that he would not pay, we thought this to be odd as he said he liked the job we completed, he argued with us for several minutes. We knew we would not get paid, and threat was made he would cancel the check anyways. [redacted] the co-owner declined the job for the reason of non-payment for prior services.
I have used the Specialist for the last 8 years. They are fast, good, Curtiss and double check their work and will come back if when dry you are not satisfied. I am about to call them again for this years cleaning of my carpets.