Thank you for the opportunity to respond to this matter. The Spinx Company, Inc. values its customers and the feedback they provide.
Based on our review of the information provided and our file on this matter we must stand by our insurance company’s decision to...
deny this claim. Spinx is not in a position to undermine the authority of our insurance company and support the decision that has been made regarding this claim.
We understand this is not the desired outcome of the consumer; however we must be consistent in response to matters that have been sent to our insurance company. As a goodwill gesture for you inconvenience we are willing to offer a $50.00 Spinx gift card, good at any of our locations. This decision is solely intended as a good will gesture on behalf of The Spinx Company, and in no way is an admission of negligence or fault.
We trust that this will answer any remaining questions that you have, if not please feel free to contact me. Also, please keep me posted with any updates in reference to this complaint, up to and including the resolution.
[redacted] PHR
Employee Relations Specialist
The Spinx Company, Inc.
[redacted]
Greenville, SC 29604
Direct: [redacted]
Fax: [redacted]
[redacted],
Thank you for the opportunity to respond to this matter. The Spinx Company, Inc. values its customers and the feedback they provide.
Based on our review of the information provided and our file on this matter we must stand by our insurance company’s decision to...
deny this claim. Spinx is not in a position to undermine the authority of our insurance company and support the decision that has been made regarding this claim.
We understand this is not the desired outcome of the consumer; however we must be consistent in response to matters that have been sent to our insurance company. As a goodwill gesture for you inconvenience we are willing to offer a $50.00 Spinx gift card, good at any of our locations. This decision is solely intended as a good will gesture on behalf of The Spinx Company, and in no way is an admission of negligence or fault.
We trust that this will answer any remaining questions that you have, if not please feel free to contact me. Also, please keep me posted with any updates in reference to this complaint, up to and including the resolution.
[redacted] PHR
Employee Relations Specialist
The Spinx Company, Inc.
[redacted]
Greenville, SC 29604
Direct: [redacted]
Fax: [redacted]