The Sports Center

Complaint: [redacted] I am rejecting this response because: I have not purchased anything from them the jacket is from them but was given to her by the school not purchased by me if I had been given a receipt when I did the order then I would of known but they never gave me a receipt and when I took it my copy they got upset so if they saying I have credit am gonna go and see if it true but it is not right for them to just take the customers money like this and not honor any commitment Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] To begin with I have never purchased anything from this facility as stated by the manager [redacted] and she adviced me when I asked for a refund that they do not accept payments it is always a upfront and I told that is was her who took the payment and she didn't have a reply and like they state yes one patch was in stock and the embroidery is done there what they could of offered was to do what was there but no they demanded full payment imagine if I had paid the whole amount I be out more money they called me that the patch had supposedly arrived after almost two months later which I said it better to take some other place and this patch had been ordered weeks before I went there which was 9/by [redacted] she told me infront of [redacted] that they had ordered a stock order so no special order was done for me...and if they say I am harassing her employees let me state that [redacted] a couple of days later this happened he sent me a friend request on facebook and I have the proof so they I am harassing them why does he go an look me upThe owner did contact me after a couple of days and he told me no refunds so I said why if you didn't do any work to my jacket and I told I was gonna make a report here and to my bank he said let me see what can but don't wait for anything from me money-wise cuz he said he was not gonna loose money over me so I ask it for me to loose my money and I have the receipt which I took the day they gave me my jacket back they had never issued me a receipt and it says there I went in on 9/not the 29th in my opinion all they do is scam people out of money and one other thing my bank had not started an investigation and when I contacted the owner again on the 13th last week he said his bank had already taken the money out of his bank that my bank had contacted his and were looking into when in fact my bank hadn't even done anything cuz they were waiting for me to contact them in case we could work it out then he goes and tells me he was gonna give me a check but no to forget it and I have the texts on my phone still...so if I have credit have them contact me to offer it to me.Any questions feel free to contact me

12/2/Id:*** Business Statement: Mr*** *** has in fact purchased before (a Letterman jacket, etc.) for his daughter here at the store and knows of our policy which is NO REFUNDS, EXCHANGES ONLY ON STOCK ITEMS and is stated on our receipts and we also have signs in the store that state the sameHe was given the opportunity to pay for the patches in payments and was aware that he had to pay in full before we worked on the jacketTherefore our store policy stands which is NO REFUNDS and we are still offering the same store credit we offered Mr*** in personHe can come by with the receipt to the store to use the credit toward any in stock purchaseFor further questions please feel free to contact meSincerely, *** *** The Sports Center *** *** *** *** *** Laredo, Texas *** 956-*** ph 956-*** fax

11-16-14
Id:10303237
Business Statement:
font-family: 'Arial Unicode MS', sans-serif;">Mr. [redacted] has purchased before (a Letterman jacket) here at our store, therefore he knows of our policy. Our policy is NO REFUNDS, EXCHANGES ONLY IN STOCK ITEMS and is stated on our receipts. In addition, we also have signs in our store that states no refunds, exchanges only. He was given the opportunity to pay for the patches in payments and was aware that he had to pay in full before we began working on the jacket. We had one patch in stock and the embroidery we do is in house, so he was only waiting on one patch. Customer states that the patch order was done on 9/13/2014, but according to our records, the 1st payment was given on 9/29/14, in the amount of $30.00. Then another payment of $30.00 was given on 10/25/14 which totaled to $60.00. However, the invoice total is $113.67 which needs to be paid in full, in order for us to begin working on the jacket.
At that point, the customer called to see if the patch had arrived and we said it was on its way from the company which we ordered from. We notified him that we would call him back, when the patch would arrive. Two days later, we then called him back to advise him that the patch was in. We once again notified him at that point that in order to begin on the jacket, the order had to be paid in full. During that conversation, he told my employee that he was aware of this already.
On 11/10/2014, he then came into our store and asked for the jacket. At that point, we asked for the final payment and the customer refused to pay. He stated he didn't want anything because he didn't like how one of our employees, [redacted], had spoken to him when he called him to advise him that the patch was in. We then advised him that we could not give him his money back and he then asked for a discount. We told him we would give him a discount and then he changed his mind and started accusing the employee again that he didn't like the way he treated him. Again, he started stating that he wanted his money back and we told him we couldn't give him his money back. We reminded him of our store policy and that he now had store credit. In addition to this, we even offered to give him the patch that he knew was in stock and embroider the jacket and that he didn't have to pay anything else. However, he wasn't in agreement with any of our offers because he felt that we were already in bad terms. He went on to say that he was going to make a dispute with his bank. We did not continue to argue with him, we just agreed with him and he proceeded to leave with his jacket.
Following that day, the customer continued calling the store and harassed one of my other employees, [redacted]. During these numerous calls, he continued asking her how she could help him. He also continued demanding from her that all he wanted was his money back and that he knew who we all were. After these phone calls, the other store owner called him and Mr. [redacted] was also very rude to him. Again, we were willing too offer his money back but after we got his dispute from the bank. Mr. [redacted] had already stated to us that the dispute was sent and because of that we would have to wait because if not the customer gets paid twice. The customer again started getting aggressive and even told the owner that he knew his number already; so the owner asked him if he was threatening him and Mr. [redacted] said no. At that point, the owner decided that he wasn't going to give him his money back and was going to stick to his store policy.
This customer has been extremely rude and has been harassing our employee, [redacted], calling her almost on a daily basis. He has even gone as far as calling other people we know and that of [redacted]. Also, he has been inquiring about our employees and of ourselves. In addition, he has been putting things on Facebook about our business. Other customers and friends of ours can confirm his false allegations.
Based on our store policy and on the manner that Mr. [redacted] has behaved, we will not be giving the customer Mr. [redacted] his money back. However, he does have a $60.00 store credit due to the fact that the order was placed on 9/29/14 and not 9/13/14 and we were within the specified time to turn in his order given that he had paid in full. Due to these false allegations and the fact that we were incompliant with our store policy, I am respectively asking that this complaint be removed from your bureau.
For further questions please feel free to call me.
Sincerely,
[redacted]
The Sports Center
[redacted]
Laredo, Texas [redacted]
956-[redacted] ph
956-[redacted] fax

Complaint: [redacted]
I am rejecting this response because: I have not purchased anything from them the jacket is from them but was given to her by the school not purchased by me if I had been given a receipt when I did the order then I would of known but they never gave me a receipt and when I took it my copy they got upset so if they saying I have credit am gonna go and see if it true but it is not right for them to just take the customers money like this and not honor any commitment...
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,[redacted]
To begin with I have never purchased anything from this facility as stated by the manager [redacted] and she adviced me when I asked for a refund that they do not accept payments it is always a upfront and I told that is was her who took the payment and she didn't have a reply and like they state yes one patch was in stock and the embroidery is done there what they could of offered was to do what was there but no they demanded full payment imagine if I had paid the whole amount I be out more money they called me that the patch had supposedly arrived after almost two months later which I said it better to take some other place and this patch had been ordered 2 weeks before I went there which was 9/13 by [redacted] she told me infront of [redacted] that they had ordered a stock order so no special order was done for me...and if they say I am harassing her employees let me state that [redacted] a couple of days later this happened he sent me a friend request on facebook and I have the proof so they I am harassing them why does he go an look me up. The owner did contact me after a couple of days and he told me no refunds so I said why if you didn't do any work to my jacket and I told I was gonna make a report here and to my bank he said let me see what can but don't wait for anything from me money-wise cuz he said he was not gonna loose money over me so I ask it for me to loose my money and I have the receipt which I took the day they gave me my jacket back they had never issued me a receipt and it says there I went in on 9/13 not the 29th in my opinion all they do is scam people out of money and one other thing my bank had not started an investigation and when I contacted the owner again on the 13th last week he said his bank had already taken the money out of his bank that my bank had contacted his and were looking into when in fact my bank hadn't even done anything cuz they were waiting for me to contact them in case we could work it out then he goes and tells me he was gonna give me a check but no to forget it and I have the texts on my phone still...so if I have 60.00 credit have them contact me to offer it to me.Any questions feel free to contact me...