The Spy Store

The facts are as follows: 1)On October 28, 2016, Capt [redacted] (hereinafter referred to as Customer) placed an online order with us for the DVR-PENVideo Pen with 32GB memory ($148.00) In that order Customer requested FedEx Priority Overnight ($62.00) however Customer wanted the delivery on Saturday which added $to the delivery cost ($72.00) The total order amount with sales tax ($20.90) was $On October 28, 2016, we shipped Customer a brand new unused Video Pen On October 29, (Saturday), Customer's order was delivered at 11:18AM PST 2)Customer returned the Video Pen claiming it was faulty We viewed the videos Customer had left on the Video Pen found that the Customer had not lowered the lens cap (cap that covers camera lens) resulting in poor video We further tested the Video Pen by making a sample video (with lens cap lowered) resulting in a high quality video We have retained these videos for evidentiary purposes 3)Customer requested a chargeback though his credit card company 4)When Customer placed his order he agreed to our Terms & Conditions two of which are as follows: A)All sales are final B)Customer entered into a sales contract the breach of which would result in collection action with fees added 5)We are in the process of referring Customer's account to collection which is the reason for his complaint Thank you CH [redacted] The Spy Store, Inc

Customer ordered the GPS-4X the description of which clearly states (in bold blue lettering at the top of the page) it is not a real-time tracker and goes so far as to provide the model number for a real-time tracker (see below): WATERPROOF -- BUIMAGNET -- PC & MAC COMPATIBLE -- NO MONTHLY FEES -- MADE IN THE USA You will know everywhere the vehicle drives, every address it stops at, the time it stopped and the time it left!NOTE: The GPS-4X is a GPS Logger (stores car location every second car in motion -- you will see GPS driving data after you remove from vehicle) If you need a real-time GPS tracker, order the GPS-SCOn Friday, June 30, 2017, we spoke with Customer and advised that we considered equipment used once it was delivered and that we do not ship or sell used equipment (as we would not have shipped you used equipment)We further advised that we could not accept the return of the used equipment (regardless of Customer desire to purchase other equipment) as the equipment was used which precludes us from selling it to another CustomerIn addition, we asked Customer what he would have us do with the used equipment as we could not re-sell it and as such, did he expect us to incur the lossAt that point Customer became very unreasonable and started screaming obscenitiesThat said, we shipped Customer the equipment (GPS-4X) he ordered online and cannot be held responsible because he did not read the product description before orderingFurthermore, we cannot accept the return of used equipment for exchangeIf additional information is required, please adviseJacob M [redacted] The Spy Store, Inc

Customer is selectively quoting parts of our Terms.The Terms section regarding returns is as follows:RETURNSDue to the nature of the products/equipment that we offer, all sales are final.All returns (including service returns) must have a return authorization number (request by email) Shipping is non-refundable Any returns sent without a return authorization number will be refused A copy of the buyer's original receipt must accompany all returns and all returns must be in the same condition as when shipped and must be complete (i.eoriginal product box, product packing, product manual, power supply, etc.).Any returns that we authorize (such as a service return or if we shipped the wrong unit) must have a RA.Furthermore, the first sentence clearly states ALL SALES ARE FINAL.There is no contradiction.That said, we will not issue a RA for Customer's return nor will we issue a refund

Customer is selectively quoting parts of our Terms.The Terms section regarding returns is as follows:RETURNSDue to the nature of the products/equipment that we offer, all sales are final.All returns (including service returns) must have a return authorization number (request by email) Shipping is non-refundable Any returns sent without a return authorization number will be refused A copy of the buyer's original receipt must accompany all returns and all returns must be in the same condition as when shipped and must be complete (i.eoriginal product box, product packing, product manual, power supply, etc.).Any returns that we authorize (such as a service return or if we shipped the wrong unit) must have a RA.Furthermore, the first sentence clearly states ALL SALES ARE FINAL.There is no contradiction.That said, we will not issue a RA for Customer's return nor will we issue a refund

Complaint: [redacted] I am rejecting this response because: I was charged for postage and handling for next day delivery by FedEX The item was purchased on Thursday afternoon October by phone from my office on [redacted] (AFB) The item (the size of a writing pen) was not shipped until the following afternoon at 4:08PM It arrived at JBLM after the customer service desk closed at hours The package was not received and logged in by the mail clerks until October 2016, though it did make it to the building minutes after the customer service desk closed I signed for it later Monday morning Attached is the record of the package coming in to the post office This is not when I signed for it, only that the package was received and was sorted on my shelf The post office was closed on Sunday so the mail was not sorted until Monday Next day delivery does not mean I will ship it the next day, it means I will send it now and it will get their the next day He quoted me an exorbitant amount of $dollars to ship it next day What he charged me was $ I would not have agreed to this price, but it was not disclosed This cost me four more days of leave, I had to cancel my flight, I needed to book another flight, I had to cancel my rental car reservation in Europe and create a new one, same with hotels, and it caused a lot of unnecessary stress in my life See attached document from the postal employees who sort the mail The item received was used, there were seven videos shot by the previous owner in July though I re-bought it on October I left two of the seven videos on the device as proofSelling an item which was already used at least seven times does not constitute new I did not run the device to see if other deleted videos were on the item, they may be more No deleted does not mean removed, it just changes the status so you can write over them The item is used and I was steered away from the item I wanted for this "Superior Item" to clear used merchandise of the merchant's shelf screwing over a U.SService Member, who the merchant has engaged in means of intimidation in order to screw me just for returning the used item he put a lean on my home, notification to all three credit reporting companies, and intimidation by attempting to use my command against me This long string of unethical behavior by this merchant must stop The item is far inferior to the item I wanted to purchase, similar to the button hole cameras I used This pen is flimsy, shoddily constructed with loose tolerances, a narrow frame of focus when he promised it was "wide angle", and worse yet, it does not work well enough for me to see my daughter's face at inches, nor hear her voice He understand he was selling me a crap, and did so intentionally, understanding the seriousness of why I needed to record evidence of abuse to get my children back in the USA I meet with my senator and congressman this next week and have no video testimony, the whole reason for the days of leave I took and the expenses I paid on this trip After all this I have been put through to prepare for this meeting, I have no video, a lean on my property, suffered harassment by the merchant, and he might have damaged my credit score, because I returned an item he sold me as new, which he assured me next-day delivery, which he failed to perform He took advantage of me because I am a US Service Member and he was well aware of this and that he was shipping the item to a military base and why I was using the item, and what lighting and where I would use it We talked through all this when he kept telling me this new (and he did use the term new several times) item is far superior to the item you are looking at The item was not purchased on line as he referenced, it was over the phone Something most be done to stop merchants who abuse US Service Members, just because they canSincerely,CPT [redacted] **