The Standard-Times Publishing Company

When we were made aware of the non-delivery complaint on 11/we communicated to the carrier as well as the facilityOur office staff spoke with the facility management and provided a new listPaper was received at that point and account was credited for all back issues not received.Please accept our apologies and thank you for your continued readership

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have no idea what your response even means On 9/7/ [redacted] offered me weeks of Sunday only delivery (see below) This is what I paid for This is what I want I want my Sunday paper delivered for weeks.From: [redacted] To: [redacted] Subject: RE: Your Standard-Times.......Date: Sun, Sep 09:03:-0400Thank you, I got the special for $for my dad When I called, I gave very specific instructions on delivery and my dad spent another Sunday morning searching for the paper No attempt, for the past few weeks, has been made to deliver my dads paper correctly They're now driving up the other tenants driveway and dropping the paper out the car window At your suggestion, we put up signs but they're on the other side of the house where up until a few weeks ago they pulled in Is there anything else we can do to get the paper on the upper deck landing? Can you forward my issue to a manager and have them call me?Thanks again!From: [redacted] Date: Sun, Sep 11:07:-0400Subject: Re: Your Standard-Times.......To: [redacted] Great! I can call you for the $payment, or you can call our 800-number tomorrowIf now is ok, I will call you.On Sun, Sep 7, at 10:AM, colacola< [redacted] > wrote:My dad just got the Globe, it was in the other tenants driveway, he brought it over for him....From: [redacted] @southcoasttoday.comDate: Sun, Sep 09:51:-0400Subject: Your Standard-Times.......To: [redacted] Dear Ms [redacted] ,Again, we apologize, but this time there is a different reason for your missing paper: your account was stopped for non-paymentIt appears that when you called to update your credit card number on July 11, the representative at our 800-number did not enter it correctly, so there was no way to charge you on our EZPay program.How about if we offer you our promotional rate for Sunday-only: $for weeks of delivery plus unlimited online access to our website? (The regular price per year is $163.28.) That would be a one-time payment of $49.99.We can have the Sunday NBS-T sent out to you Monday morning, if you wishPlease let us know how you want to proceedWe are sorry for all this commotion.Sincerely,New Bedford Standard-Times Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowMy subscription price is $for a thirteen week so the attachment that keeps being send is irrelevantNowhere on my invoice does it state that a two dollar charge is addedMy current subscription should be paid until September 15, Regards, [redacted]

Your account has been credited to reflect a week subscription as requestedAll subscription offers contain the pricing structure with premium editions listedPremium editions are magazines that are inserted into the Sunday paper and charged a premiumSee attachedIf credit for these Premium Editions is required, please submit request by emailing circulation [email protected]

I am writing in response to complaint [redacted] filed by [redacted] against The Standard-Times.The Standard-Times does occasionally publish premium editions Subscribers' accounts are charged the value of each edition, which has the effect of shortening their expiration date Our premium edition policy is published on page A-of each edition, on the reverse of each billing invoice, on our website, and on all promotional material We are happy to make a one-time credit to Mrs [redacted] 's account for the amount she is requesting I will authorize that credit today However, we are not able to continue delivery at the rate of $per weeks indefinitely If she elects to continue subscribing once the credit is issued, Mrs [redacted] 's account will periodically be reviewed and could be increased at time of renewal.We appreciate Mrs [redacted] 's subscription, and if there is anything we can do in the future, I'd encourage her to contact me at [redacted] .Thank you[redacted] Regional Circulation DirectorThe Patriot Group [redacted]

Your account has been selected as an “opt-out” customer for the [redacted] PublicationWhat this means if you will not have a rate increase due to this PublicationYou will, however, continue to receive it in your Sunday paper but there will be not a charge due to it being published in your paper Thank you for your continued readership

In response to customers request for credit for premium editions, credit request can be made by emailing: ***In addition, all subscription offers contain the pricing structure with the with the premium editions listedSee attachedIf I may be of further
assistance, please do not hesitate to contact me in my office

All subscription offers contain the pricing structure with premium editions listedPremium editions are magazines that are inserted into the Sunday paper and charged a premiumSee attachedIf credit for these Premium Editions is required, please submit request by emailing
***@capecodonline.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. If the business is giving me the "Subscription Price" included the premium edition WHY do I not receive the newspaper for a FULL thirteen weeksI have been keeping track for over six months now and I lose -days EVERY thirteen week subscription and when I have contacted them (numerous times I add) they have responded with the fact of adjusting the time due to cover the price of the "PREMIUM MAGAZINES" So unfortunately I would like a more permanent resolutionI would like to be billed for thirteen weeks and receive thirteen weeks of servicesNot lose days over that period of time.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Although they did respond I still do not believe it is legal to charge our account for the premium additions without our consentI do not wish to receive these therefor I do not believe I should be charged Customers were not given the option we were just automatically charged which I do not believe is legalI would appreciate it being looked at furtherThank you *** ***
Regards,
*** ***

Your account has been credited to reflect a 52 week subscription as requested. All subscription offers contain the pricing structure with premium editions listed. Premium editions are magazines that are inserted into the Sunday paper and charged a premium. See attached. If credit for these Premium Editions is required, please submit request by emailing circulation [email protected]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have no idea what your response even means.  On 9/7/14  [redacted] offered me 52 weeks of Sunday only delivery (see below).  This is what I paid for.  This is what I want.  I want my Sunday paper delivered for 52 weeks.From: [redacted]To: [redacted]Subject: RE: Your Standard-Times.......Date: Sun, 14 Sep 2014 09:03:05 -0400Thank you, I got the special for $49.99 for my dad.  When I called, I gave very specific instructions on delivery and my dad  spent another Sunday morning searching for the paper.  No attempt, for the past few weeks, has been made to deliver my dads paper correctly.  They're now driving up the other tenants driveway and dropping the paper out the car window.  At your suggestion, we put up signs but they're on the other side of the house where up until a few weeks ago they pulled in.  Is there anything else we can do to get the paper on the upper deck landing?  Can you forward my issue to a manager and have them call me?Thanks again!From: [redacted]Date: Sun, 7 Sep 2014 11:07:44 -0400Subject: Re: Your Standard-Times.......To: [redacted]Great! I can call you for the $49.99 payment, or you can call our 800-number tomorrow. If now is ok, I will call you.On Sun, Sep 7, 2014 at 10:39 AM, cola227 cola227 <[redacted]> wrote:My dad just got the Globe, it was in the other tenants driveway, he brought it over for him....From: [redacted]@southcoasttoday.comDate: Sun, 7 Sep 2014 09:51:43 -0400Subject: Your Standard-Times.......To: [redacted]Dear Ms. [redacted],Again, we apologize, but this time there is a different reason for your missing paper: your account was stopped for non-payment. It appears that when you called to update your credit card number on July 11, the representative at our 800-number did not enter it correctly, so there was no way to charge you on our EZPay program.How about if we offer you our promotional rate for Sunday-only: $49.99 for 52 weeks of delivery plus unlimited online access to our website? (The regular price per year is $163.28.) That would be a one-time payment of $49.99.We can have the Sunday NBS-T sent out to you Monday morning, if you wish. Please let us know how you want to proceed. We are sorry for all this commotion.Sincerely,New Bedford Standard-Times
Regards,
[redacted]

While I understand the frustration of the customer, as it is stated on every subscription offer that “up to a $2 premium charge is added to all subscriptions for each Premium Edition. Premium Editions are not included in the above price and your subscription will be adjusted accordingly.” When Premium Editions are inserted into the daily newspaper they are delivered to every home delivered customer. If credit for these premium Editions is requested they can be made by emailing [redacted]. If credit is requested, the amount of the Premium Edition will be credited back into customer’s account and no days will be lost

Your account has been selected as an “opt-out” customer for the [redacted] Publication. What this means if you will not have a rate increase due to this Publication. You will, however, continue to receive it in your Sunday paper but there will be not a charge due to it being published in your paper....

Thank you for your continued readership

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. My subscription price is $80.60 for a thirteen week so the attachment that keeps being send is irrelevant. Nowhere on my invoice does it state that a two dollar charge is added. My current subscription should be paid until September 15, 2015.
Regards,
[redacted]

When we were made aware of the non-delivery complaint on 11/30 we communicated to the carrier as well as the facility. Our office staff spoke with the facility management and provided a new list. Paper was received at that point and account was credited for all back issues not received.Please accept...

our apologies and thank you for your continued readership.

We have credited your account until the date of December 17, 2016. In addition, we have "opted" you out of any further Premium Edition charges. Please accept our apologies and thank you for your continued readership.

I am writing in response to complaint [redacted] filed by [redacted] against The Standard-Times.The Standard-Times does occasionally publish premium editions.  Subscribers' accounts are charged the value of each edition, which has the effect of shortening their expiration date.  Our...

premium edition policy is published on page A-2 of each edition, on the reverse of each billing invoice, on our website, and on all promotional material.  We are happy to make a one-time credit to Mrs. [redacted]'s account for the amount she is requesting.  I will authorize that credit today.  However, we are not able to continue delivery at the rate of $50.00 per 8 weeks indefinitely.  If she elects to continue subscribing once the credit is issued, Mrs. [redacted]'s account will periodically be reviewed and could be increased at time of renewal.We appreciate Mrs. [redacted]'s subscription, and if there is anything we can do in the future, I'd encourage her to contact me at [redacted].Thank you.[redacted]Regional Circulation DirectorThe Patriot Group[redacted]
[redacted]
[redacted]