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The Stanley Hotel

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Attached is email correspondence between the complainant and myself
We have attempted resolutions, both which Mr*** has denied- Refund his bar bill in full, and Offer complimentary night at hotel
Mr*** responded wanting a cash settlement, which we are
unable to grantAt this point all offers have been rescindedThe following is the last response from Mr***:
MrLauzon,
Sorry that we were unable to come to an agreementI wish you and your team the best of luck
Thanks,
***
We feel we have been accomodating to Mr***, given the behavior both demonstrated by he and his girlfriendMr*** has continued to be extremely vocal via social media websites, which we also feel are unjust

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