I had previously filed a compaint against The stool and Dinette factory regarding a refund I was promised and never receivedI had gone to the store on Nov11th and was promised a refund in weeks.I have not received itThey did call on Dec 7th and stated my chairs were in and would I like to pick them up onI explained I had cancelled that order on Nov.11th and bought other chairs elsewhere These chairs had been promised in to weeks on July 25thWhen I went to the store on Nov 11th they stated they had problems establishing an account with the company they had ordered from and the chairs would take week to make and week to shipIt had already been months not the weeks promised and I had informed them to cancel the order and refund my money As I had stated in my previous complaint, this store has had my money since Jan, when the first set of chairs I had ordered was never fulfilled I have called the store since Feband have repeatedly asked the manager to call me, he never has I have been yelled at, hung up on, and lied toI am so frustrated , all I want is the money I paid in Janto be credited to my Discover card, which is how I paid in Janthey have had my money for almost a year!!I bought a new house in Jan., and have since :bought all new furniture at La-Z-Boy and had excellent serviceinstalled a pool and redid my entire back yard with Unique Pool and Patio again excellent service and top quality workmanshipbuilt a garage thru Badger Building and once again excellent workmanship and serviceAll I needed was kitchen chairs and it has been a nightmare.I have never filed a complaint before to anyone, but this company is beyond rude and disrespectful.Any help you could give me would be appreciated.Thank you, [redacted] ***
I had previously filed a compaint against The stool and Dinette factory regarding a refund I was promised and never receivedI had gone to the store on Nov11th and was promised a refund in weeks.I have not received itThey did call on Dec 7th and stated my chairs were in and would I like to pick them up onI explained I had cancelled that order on Nov.11th and bought other chairs elsewhere These chairs had been promised in to weeks on July 25thWhen I went to the store on Nov 11th they stated they had problems establishing an account with the company they had ordered from and the chairs would take week to make and week to shipIt had already been months not the weeks promised and I had informed them to cancel the order and refund my money As I had stated in my previous complaint, this store has had my money since Jan, when the first set of chairs I had ordered was never fulfilled I have called the store since Feband have repeatedly asked the manager to call me, he never has I have been yelled at, hung up on, and lied toI am so frustrated , all I want is the money I paid in Janto be credited to my Discover card, which is how I paid in Janthey have had my money for almost a year!!I bought a new house in Jan., and have since :bought all new furniture at La-Z-Boy and had excellent serviceinstalled a pool and redid my entire back yard with Unique Pool and Patio again excellent service and top quality workmanshipbuilt a garage thru Badger Building and once again excellent workmanship and serviceAll I needed was kitchen chairs and it has been a nightmare.I have never filed a complaint before to anyone, but this company is beyond rude and disrespectful.Any help you could give me would be appreciated.Thank you, [redacted] ***