I was referred to this company by [redacted] because my ice maker wasn't working I was told they would be at my house between 8a-12p They didn't arrive until 1:15p The man was nice but had no idea what he was doing He opened by refrigerator trying o get to my ice maker (I do not have an ice dispenser)I had to tell him it was down below He looked at it for about minutes before telling me I had to defrost the entire thing I bought ice and put everything in coolers and turned it on hours later In the process I lost some groceries That did not fix the problem and I called them to come out again The second time was worse than the first The repair man bashed the first person by saying he didn't know what he was doing and had been fired He indicated that the filter needed to be replaced My fridge is months old and I hardly use the water You only need to replace the filter every months so it was too soon for that He also hinted that he should have charged me, but wouldn't do it because he was nice I immediately called [redacted] to resolve my problem I had had enough with this company Turns out [redacted] had already paid for their services, so they should have asked for money at all The resolution is to get a [redacted] licensed technician out to my house instead of D3S They will finally replace the ice maker and decided to provide me with a new filterThis technicians never provide their names and do not spend time actually trying to diagnose a problem Worst repair group I have ever dealt with
Sent: Wednesday, August 05, 11:AMTo: drteam Subject: Revdex.com Case # *** - D3S Service On 06/15/we were out at your home to change a pressure switch. Found the switch hose was
rubbing motor. We then replaced the hose. It was our understanding the unit is fixed. I am sorry for any inconvenience you felt through this process. We would be happy to send another tech out to look at your unit D3S SERVICE *** *** *** *** *** * *** *** *** ***
This company was paid to convert our range from propane to gasMoney was paid and three service calls later, we learn that technicians have irreparably broken the unitDespite money paid and MANY calls to seek redress for our problem, the company has not replied to any of our communicationsWe will be seeking legal redress and will communicate our experience to Revdex.com
We had an apptscheduled for Friday, March 19th through our Lowe's Extended Warranty We were out of town when the owner of this company called us and started screaming at me, because I would not come home from vacation a day earlier so that they could come out on Thursday, instead of Friday The owner of this company threatened me and my familyI hung up the phone as I do not respond to threats I may file another complaint with local law enforcement with regards to the threat from the owner of this company
I recently requested warranty service on my microwave from *** *** *** I scheduled an appointment through *** for a window between 1-5pm The technician called me at 5:45pm asking if I was available No, we spent hours waiting already Time is money I re-scheduled with *** and asked for D3S to fix my microwave on the next service call I gave *** the diagnostic information in the hopes that they would contact D3S so I would be spared a minute "yep its broken appointment, we will be back in a week" conversation *** and D3S did not communicate any of this information with each other I should not have to contact both companies to get my problem resolved D3S cancelled my second appointment stating "not feeling safe entering my home" Yes, my child is a terror at times I made the calls to both companies to resolve my problem I PAID *** to do this for me They failed D3S failed by being totally unprofessional with their appointments and customer serviceTime is money
We had never used D3S Service before, but we will definitely use them again. The person who came to fix our refrigerator was on time and friendly. He knew exactly what the problem was, and how to fix it. He was able to explain things very well. He fixed the refrigerator quickly and we have had no issues with it since.
I recently had service with D3S Service for my ** refrigerator. I had a very positive experience. The office staff were very professional, the tech arrived on time, fixed my appliance in the first visit, and even gave me a little customer education on the settings of the refrigerator. I am very pleased with the service I received and will use them in the future.
Scheduled servicing through [redacted]. The service provider was to be D3S Service and the appointment was to be the following Wednesday. Received email confirmation from [redacted] also stating that appointment was following Wednesday. The email stated, "The service profile will attempt to contact you prior to your appointment." On day of appointment, I decided to call D3S to confirm the appointment. I left a voice mail message stating my name, date of appointment and requested a call back. I hadn't received a call by 3:19 pm, so I called again. This time a woman answered, but did not provide name. She said that she had my appointment down for Friday, not Wednesday. I said that I had it in writing via email that it would be Wednesay. Her response was, "Okay..." I told her she needs to work this out with [redacted] but our appointment was for Wednesday and my spouse took the day off. She refused to have anyone come out as scheduled for Wednesday. She refused to provide her name. After reading other customers' comments about this company, I can see there is a pattern.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
this proposed action would not resolve my complaint. Debbie, the manager from D3s called on
August 5, 2015 inquiring on the Revdex.com complaint against them. Notified Debbie that I was unsatisfied with the business practice of which D3s holds. On July 5, 2015 D3s reception calls to confirm reservation for July 6, 2015. Morning of July 6, 2015 reception again confirms reservation for 3PM. Called D3s at 2PM and they canceled my reservation without explanation. Asked when they would be able to come out again, they mentioned three weeks from now.
Until 08/05/15 there was no explanation on what, why, or even how my reservation got canceled. What prompted a call was when the complaint was made to Revdex.com. Because of the complaint to Revdex.com, Debbie then decides to call on 08/05/15. Debbie gave an explanation that LG has decided not to pay D3s therefore D3s could not and would not come out for free. It is until I have decided to make a complaint against D3s that has prompted Ms. Debbie to give me a call. Shifts the blame to LG stating that LG should have told us that D3s is not coming. I wasted a whole day waiting on D3s in which they hold no regard, respect, nor care to have any type of explanation.
Debbie, has also mentioned that since LG is not paying D3s, if a technician from D3s comes out then they bill the customer. After that response Debbie asks what would it take to solve my issue. I said I would like them to come out and fix my broken refrigerator. Debbie says no problem with the caveat of LG does not pay D3s and then D3s will charge the customer.
Since June 28, 2015 I have a broken refrigerator and still awaiting D3s to come fix it.
Regards,Dr. [redacted]
I was referred to this company by ** because my ice maker wasn't working. I was told they would be at my house between 8a-12p. They didn't arrive until 1:15p. The man was nice but had no idea what he was doing. He opened by refrigerator trying o get to my ice maker (I do not have an ice dispenser). I had to tell him it was down below. He looked at it for about 5 minutes before telling me I had to defrost the entire thing. I bought ice and put everything in coolers and turned it on 36 hours later. In the process I lost some groceries. That did not fix the problem and I called them to come out again. The second time was worse than the first. The repair man bashed the first person by saying he didn't know what he was doing and had been fired. He indicated that the filter needed to be replaced. My fridge is 3 months old and I hardly use the water. You only need to replace the filter every 6 months so it was too soon for that. He also hinted that he should have charged me, but wouldn't do it because he was nice. I immediately called ** to resolve my problem. I had had enough with this company. Turns out ** had already paid for their services, so they should have asked for money at all. The resolution is to get a ** licensed technician out to my house instead of D3S. They will finally replace the ice maker and decided to provide me with a new filter.
This technicians never provide their names and do not spend time actually trying to diagnose a problem. Worst repair group I have ever dealt with.
There isnt enough space to tell of the nightmare 2 visits this company made to fix a 5 month old dishwasher. And dont ever think of calling them to make a customer service complaint- the owner will slam the phone down on you. First, a yawning man showed up on time, but was half asleep. He started my dishwasher, saw that no water was coming out (as I'd reported) told me it was the Cascade Platinum Dishwashing pellets that I was using, told me to go buy 2 bottles of dishwashing cleaning solution. If not fixed, call them back. I was skeptical and questioned it, he said call [redacted]. As guessed, the cleaning solution did nothing, so I called again, scheduled time off work again. This visit I told them very plainly that I did expect that this time the unit would be fixed, as I wasn't happy about the prior waste of time and this made him very angry, like scary angry. He got up in my face very rudely and said "has this thing ever worked?" (??) I told him of course! up until I called you the first time! He continued to speak in a very ugly and rude manner to me so I asked him his name as I was going to report him and he told me he wasnt telling me. I asked him for the receipt and he refused to give it to me. When I called the company the owner stopped me after my first 3 words and said "does your dishwasher work or not?" I said yes and she said then she had nothing else to say to me. I told her I work for a newspaper and I would put a bad review and her response? "Well guess what, no one reads the paper anymore!" and she slammed the phone down and hung up on me. Well guess what, [redacted], people do read social media reviews and now that I have finally figured out your company name I intend to post this review on as many sites as I can find. [redacted]. A good company listens to their customers concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The problem has been fixed. Took several weeks to have this issue fixed. If the first technician would have done his job the first and even second time when he came out he would have known it was a hose that had fallen off and this could have been resolved in a timely manner. We are glad the problem is fixed and will make sure not to hire your services again.
Regards,
[redacted]
I was referred to this company by [redacted] because my ice maker wasn't working I was told they would be at my house between 8a-12p They didn't arrive until 1:15p The man was nice but had no idea what he was doing He opened by refrigerator trying o get to my ice maker (I do not have an ice dispenser)I had to tell him it was down below He looked at it for about minutes before telling me I had to defrost the entire thing I bought ice and put everything in coolers and turned it on hours later In the process I lost some groceries That did not fix the problem and I called them to come out again The second time was worse than the first The repair man bashed the first person by saying he didn't know what he was doing and had been fired He indicated that the filter needed to be replaced My fridge is months old and I hardly use the water You only need to replace the filter every months so it was too soon for that He also hinted that he should have charged me, but wouldn't do it because he was nice I immediately called [redacted] to resolve my problem I had had enough with this company Turns out [redacted] had already paid for their services, so they should have asked for money at all The resolution is to get a [redacted] licensed technician out to my house instead of D3S They will finally replace the ice maker and decided to provide me with a new filterThis technicians never provide their names and do not spend time actually trying to diagnose a problem Worst repair group I have ever dealt with
I spoke with you today. You told us that you no longer needed service.
Thank you
D3S Service LLC
Sent: Wednesday, August 05, 11:AMTo: drteam Subject: Revdex.com Case # *** - D3S Service On 06/15/we were out at your home to change a pressure switch. Found the switch hose was
rubbing motor. We then replaced the hose. It was our understanding the unit is fixed. I am sorry for any inconvenience you felt through this process. We would be happy to send another tech out to look at your unit D3S SERVICE *** *** *** *** *** * *** *** *** ***
This company was paid to convert our range from propane to gasMoney was paid and three service calls later, we learn that technicians have irreparably broken the unitDespite money paid and MANY calls to seek redress for our problem, the company has not replied to any of our communicationsWe will be seeking legal redress and will communicate our experience to Revdex.com
We had an apptscheduled for Friday, March 19th through our Lowe's Extended Warranty We were out of town when the owner of this company called us and started screaming at me, because I would not come home from vacation a day earlier so that they could come out on Thursday, instead of Friday The owner of this company threatened me and my familyI hung up the phone as I do not respond to threats I may file another complaint with local law enforcement with regards to the threat from the owner of this company
I recently requested warranty service on my microwave from *** *** *** I scheduled an appointment through *** for a window between 1-5pm The technician called me at 5:45pm asking if I was available No, we spent hours waiting already Time is money I re-scheduled with *** and asked for D3S to fix my microwave on the next service call I gave *** the diagnostic information in the hopes that they would contact D3S so I would be spared a minute "yep its broken appointment, we will be back in a week" conversation *** and D3S did not communicate any of this information with each other I should not have to contact both companies to get my problem resolved D3S cancelled my second appointment stating "not feeling safe entering my home" Yes, my child is a terror at times I made the calls to both companies to resolve my problem I PAID *** to do this for me They failed D3S failed by being totally unprofessional with their appointments and customer serviceTime is money
We had never used D3S Service before, but we will definitely use them again. The person who came to fix our refrigerator was on time and friendly. He knew exactly what the problem was, and how to fix it. He was able to explain things very well. He fixed the refrigerator quickly and we have had no issues with it since.
I recently had service with D3S Service for my ** refrigerator. I had a very positive experience. The office staff were very professional, the tech arrived on time, fixed my appliance in the first visit, and even gave me a little customer education on the settings of the refrigerator. I am very pleased with the service I received and will use them in the future.
Scheduled servicing through [redacted]. The service provider was to be D3S Service and the appointment was to be the following Wednesday. Received email confirmation from [redacted] also stating that appointment was following Wednesday. The email stated, "The service profile will attempt to contact you prior to your appointment." On day of appointment, I decided to call D3S to confirm the appointment. I left a voice mail message stating my name, date of appointment and requested a call back. I hadn't received a call by 3:19 pm, so I called again. This time a woman answered, but did not provide name. She said that she had my appointment down for Friday, not Wednesday. I said that I had it in writing via email that it would be Wednesay. Her response was, "Okay..." I told her she needs to work this out with [redacted] but our appointment was for Wednesday and my spouse took the day off. She refused to have anyone come out as scheduled for Wednesday. She refused to provide her name. After reading other customers' comments about this company, I can see there is a pattern.
Mr. D[redacted],
We went to your home on 12/30/2014. ...
It is my understanding the unit is fixed. We appreciate the opportunity to service your appliance.
Thank you,
D3S Service LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
this proposed action would not resolve my complaint. Debbie, the manager from D3s called on
August 5, 2015 inquiring on the Revdex.com complaint against them. Notified Debbie that I was unsatisfied with the business practice of which D3s holds. On July 5, 2015 D3s reception calls to confirm reservation for July 6, 2015. Morning of July 6, 2015 reception again confirms reservation for 3PM. Called D3s at 2PM and they canceled my reservation without explanation. Asked when they would be able to come out again, they mentioned three weeks from now.
Until 08/05/15 there was no explanation on what, why, or even how my reservation got canceled. What prompted a call was when the complaint was made to Revdex.com. Because of the complaint to Revdex.com, Debbie then decides to call on 08/05/15. Debbie gave an explanation that LG has decided not to pay D3s therefore D3s could not and would not come out for free. It is until I have decided to make a complaint against D3s that has prompted Ms. Debbie to give me a call. Shifts the blame to LG stating that LG should have told us that D3s is not coming. I wasted a whole day waiting on D3s in which they hold no regard, respect, nor care to have any type of explanation.
Debbie, has also mentioned that since LG is not paying D3s, if a technician from D3s comes out then they bill the customer. After that response Debbie asks what would it take to solve my issue. I said I would like them to come out and fix my broken refrigerator. Debbie says no problem with the caveat of LG does not pay D3s and then D3s will charge the customer.
Since June 28, 2015 I have a broken refrigerator and still awaiting D3s to come fix it.
Regards,Dr. [redacted]
I was referred to this company by ** because my ice maker wasn't working. I was told they would be at my house between 8a-12p. They didn't arrive until 1:15p. The man was nice but had no idea what he was doing. He opened by refrigerator trying o get to my ice maker (I do not have an ice dispenser). I had to tell him it was down below. He looked at it for about 5 minutes before telling me I had to defrost the entire thing. I bought ice and put everything in coolers and turned it on 36 hours later. In the process I lost some groceries. That did not fix the problem and I called them to come out again. The second time was worse than the first. The repair man bashed the first person by saying he didn't know what he was doing and had been fired. He indicated that the filter needed to be replaced. My fridge is 3 months old and I hardly use the water. You only need to replace the filter every 6 months so it was too soon for that. He also hinted that he should have charged me, but wouldn't do it because he was nice. I immediately called ** to resolve my problem. I had had enough with this company. Turns out ** had already paid for their services, so they should have asked for money at all. The resolution is to get a ** licensed technician out to my house instead of D3S. They will finally replace the ice maker and decided to provide me with a new filter.
This technicians never provide their names and do not spend time actually trying to diagnose a problem. Worst repair group I have ever dealt with.
There isnt enough space to tell of the nightmare 2 visits this company made to fix a 5 month old dishwasher. And dont ever think of calling them to make a customer service complaint- the owner will slam the phone down on you. First, a yawning man showed up on time, but was half asleep. He started my dishwasher, saw that no water was coming out (as I'd reported) told me it was the Cascade Platinum Dishwashing pellets that I was using, told me to go buy 2 bottles of dishwashing cleaning solution. If not fixed, call them back. I was skeptical and questioned it, he said call [redacted]. As guessed, the cleaning solution did nothing, so I called again, scheduled time off work again. This visit I told them very plainly that I did expect that this time the unit would be fixed, as I wasn't happy about the prior waste of time and this made him very angry, like scary angry. He got up in my face very rudely and said "has this thing ever worked?" (??) I told him of course! up until I called you the first time! He continued to speak in a very ugly and rude manner to me so I asked him his name as I was going to report him and he told me he wasnt telling me. I asked him for the receipt and he refused to give it to me. When I called the company the owner stopped me after my first 3 words and said "does your dishwasher work or not?" I said yes and she said then she had nothing else to say to me. I told her I work for a newspaper and I would put a bad review and her response? "Well guess what, no one reads the paper anymore!" and she slammed the phone down and hung up on me. Well guess what, [redacted], people do read social media reviews and now that I have finally figured out your company name I intend to post this review on as many sites as I can find. [redacted]. A good company listens to their customers concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The problem has been fixed. Took several weeks to have this issue fixed. If the first technician would have done his job the first and even second time when he came out he would have known it was a hose that had fallen off and this could have been resolved in a timely manner. We are glad the problem is fixed and will make sure not to hire your services again.
Regards,
[redacted]