Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Contact Name and Title: Ted ***, General Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@warsawautoplex.com As a retail automotive dealer in the state of Indiana we are required to fill out all documents as required by Indiana law The documents were completed and the customer was able to get his plates as he statedIn Indiana we do not collect local Illinois taxes, just State taxHad we not done this correctly, the customer would not have been able to complete his transaction in the state of IllinoisAlso, in the state of Indiana if a dealer charges a documentation fee, all customers must be charged this with out exceptionMy wife and Children pay this documentation fee, it is non refundable and not discriminated where a customer lives, how they pay for the vehicle or how much a vehicle is As for the front license plate bracket, I apologize for our lack of internal communication on something as small as thisIt is our goal for 100% customer satisfactionIn fact we were one of only two GMC dealer in the state to receive General Motors Mark of Excellence for customer satisfaction last year OFFER: We would be happy to refund the customer $for the license plate bracket Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The paperwork that was mailed to me did not show any tax was collectedThis caused license and title application problems for me resulting in phone calls to the dealership and time wasted at the Illinois DMVMy time and frustration was due to the incorrectly filled paperworkThe license plate bracket plus mounting screws and my time to mount it was worth at least $The time wasted at the Illinois DMV is worth $to meIt doesn't matter to me what the dealer calls the reimbursement but payment to me of $is required for my satisfaction Final Business Response / [redacted] (4030, 13, 2015/10/21) */ Anyone who has ever been to the BMV understands they do not give you your plates if you do not have the correct informationThis customer has his plates, paid his local tax as is the law and has been reimbursed for the front license plate he purchasedIt is unfortunate we had an internal miscue and the customer had to purchase this on his own, we should have handled this betterAs for the idea of owing this customer an arbitrary monetary compensation is completely ridiculousWhat are these values based on ?? At this time I am willing to agree to disagree with this customerHe has his plates, been reimbursed for the front license plate bracket and now wants arbitrary compensationOur AAA rating with Revdex.com stands on it' s own on how we conduct business and our customers will have to form their own opinions based on our past track record
Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Contact Name and Title: Ted ***, General Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@warsawautoplex.com As a retail automotive dealer in the state of Indiana we are required to fill out all documents as required by Indiana law The documents were completed and the customer was able to get his plates as he statedIn Indiana we do not collect local Illinois taxes, just State taxHad we not done this correctly, the customer would not have been able to complete his transaction in the state of IllinoisAlso, in the state of Indiana if a dealer charges a documentation fee, all customers must be charged this with out exceptionMy wife and Children pay this documentation fee, it is non refundable and not discriminated where a customer lives, how they pay for the vehicle or how much a vehicle is As for the front license plate bracket, I apologize for our lack of internal communication on something as small as thisIt is our goal for 100% customer satisfactionIn fact we were one of only two GMC dealer in the state to receive General Motors Mark of Excellence for customer satisfaction last year OFFER: We would be happy to refund the customer $for the license plate bracket Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The paperwork that was mailed to me did not show any tax was collectedThis caused license and title application problems for me resulting in phone calls to the dealership and time wasted at the Illinois DMVMy time and frustration was due to the incorrectly filled paperworkThe license plate bracket plus mounting screws and my time to mount it was worth at least $The time wasted at the Illinois DMV is worth $to meIt doesn't matter to me what the dealer calls the reimbursement but payment to me of $is required for my satisfaction Final Business Response / [redacted] (4030, 13, 2015/10/21) */ Anyone who has ever been to the BMV understands they do not give you your plates if you do not have the correct informationThis customer has his plates, paid his local tax as is the law and has been reimbursed for the front license plate he purchasedIt is unfortunate we had an internal miscue and the customer had to purchase this on his own, we should have handled this betterAs for the idea of owing this customer an arbitrary monetary compensation is completely ridiculousWhat are these values based on ?? At this time I am willing to agree to disagree with this customerHe has his plates, been reimbursed for the front license plate bracket and now wants arbitrary compensationOur AAA rating with Revdex.com stands on it' s own on how we conduct business and our customers will have to form their own opinions based on our past track record