Dear Better Business Bureau, I am the owner of the Story Inn, Indiana's oldest bed breakfast, located in southern Brown CountyI have owned the Story Inn for over years This is the first complaint we have received from the Revdex.com in the time I have owned it We strive mightily to keep our customers happy, and so complaints of this kind are exceedingly rare We are a destination B&B, and, for the years I have owned this business, and for almost years before I acquired it, we have had a policy on room cancellations It is the standard policy in this business Mr [redacted] agreed to this long-standing policy when he booked his room In fact, its impossible to book a room without doing so We have a total of historic rooms or cottages, each with names rather than numbers, which reflects the fact that they are very different from one another Some have multiple bedrooms, some have hot tubs, some have full kitchens, some have walk-out decks The prices vary depending upon what amenities they offer None of the rooms have phones, clocks, radios or televisions, in keeping with its historic character Mr [redacted] had booked the Old Mill Loft some time ago, at our "non-peak" rate, a nearly 50% discount The day Mr [redacted] arrived, we were suffering from -10F temperaturesThe condensation lines in our two propane furnaces had frozen, causing the furnaces to turn themselves off As a consequence of the furnace outage, the water pipes in the Old Mill had frozen We called the furnace repair people first thing that morning, and they had both furnaces running by early afternoon, well before their check-inWe also applied heat directly to the Old Mill's pipes Unfortunately, at the very moment Mr [redacted] checked in, the pipes had apparently not yet become unfrozen, even though the Mill itself was warm and comfortable We invited Mr [redacted] and his girlfriend to have a complementary drink in the tavern while we attempted to ascertain the status of the water (we were getting a thin stream at the time they checked in) After a short time, Mr [redacted] demanded to see me, and then demanded a cash refund from me on the spot These are the accommodations I then offered them: (a) I suggested that we both go to the Mill to see if the pipes had become unfrozen He declined, saying that he'd "had enough" (b) I offered to move them immediately to another room, including an upgrade to a hot tub room at no additional chargeHe declined (c) I offered to provide them with dinner at our expense, to allow the pipes to thaw (assuming they were not already thawed) He declined (d) I offered to provide them with a free bottle of wine, as well as breakfast, for the inconvenienceThey declined (e) Finally, I offered to refund their money in the form of a gift certificate, which has been our policy for more than yearsThey declined The only solution Mr [redacted] would accept was a full, immediate cash refund, which was a departure from our long-standing policy (a policy which Mr [redacted] accepted when he booked the Old Mill in the first place) And when I refused that, Mr [redacted] raised his voice and threatened to alert the Revdex.com I informed Mr [redacted] that I would be happy to arbitrate this matter through the Revdex.com After Mr [redacted] left, which was around 6:pm, I personally visited the Old Mill, and indeed the pipes were flowing again This was, ultimately, a very temporary situation, one that had probably resolved itself anyway by the time Mr [redacted] demanded his cash refund at the front desk If we had had no other rooms to offer Mr [redacted] that evening, I would have certainly refunded Mr***'s money on the spot But Mr [redacted] declined our many reasonable efforts to accommodate him, including an upgrade to a hot tub room Under our long-standing policy, that is a "cancellation" We have already mailed his gift certificate refund to him A final word is in order Mr [redacted] has since trashed this business on various restaurant websites Apparently, Mr [redacted] is not satisfied with a cash refund He wants to inflict damage in this business His reaction to this episode is both unreasonable and unfair We have offered Mr [redacted] all of the accommodation that he should receive under the circumstances Sincerely, [redacted]
Business Bureau,
I am the owner of the Story Inn, Indiana's oldest bed breakfast, located in southern Brown County. I have owned the Story Inn for over 15 years. This is the first complaint we have received from the Revdex.com in the time I have owned it. We strive mightily to keep our customers happy, and so complaints of this kind are exceedingly rare.
We are a destination B&B, and, for the 15 years I have owned this business, and for almost 20 years before I acquired it, we have had a policy on room cancellations. It is the standard policy in this business. Mr. [redacted] agreed to this long-standing policy when he booked his room. In fact, its impossible to book a room without doing so.
We have a total of 18 historic rooms or cottages, each with names rather than numbers, which reflects the fact that they are very different from one another. Some have multiple bedrooms, some have hot tubs, some have full kitchens, some have walk-out decks. The prices vary depending upon what amenities they offer. None of the rooms have phones, clocks, radios or televisions, in keeping with its historic character.
Mr. [redacted] had booked the Old Mill Loft some time ago, at our "non-peak" rate, a nearly 50% discount. The day Mr. [redacted] arrived, we were suffering from -10F temperatures. The condensation lines in our two propane furnaces had frozen, causing the furnaces to turn themselves off. As a consequence of the furnace outage, the water pipes in the Old Mill had frozen.
We called the furnace repair people first thing that morning, and they had both furnaces running by early afternoon, well before their check-in. We also applied heat directly to the Old Mill's pipes. Unfortunately, at the very moment Mr. [redacted] checked in, the pipes had apparently not yet become unfrozen, even though the Mill itself was warm and comfortable.
We invited Mr. [redacted] and his girlfriend to have a complementary drink in the tavern while we attempted to ascertain the status of the water (we were getting a thin stream at the time they checked in). After a short time, Mr. [redacted] demanded to see me, and then demanded a cash refund from me on the spot. These are the accommodations I then offered them:
(a) I suggested that we both go to the Mill to see if the pipes had become unfrozen. He declined, saying that he'd "had enough".
(b) I offered to move them immediately to another room, including an upgrade to a hot tub room at no additional charge. He declined.
(c) I offered to provide them with dinner at our expense, to allow the pipes to thaw (assuming they were not already thawed). He declined.
(d) I offered to provide them with a free bottle of wine, as well as breakfast, for the inconvenience. They declined.
(e) Finally, I offered to refund their money in the form of a gift certificate, which has been our policy for more than 15 years. They declined.
The only solution Mr. [redacted] would accept was a full, immediate cash refund, which was a departure from our long-standing policy (a policy which Mr. [redacted] accepted when he booked the Old Mill in the first place). And when I refused that, Mr. [redacted] raised his voice and threatened to alert the Revdex.com. I informed Mr. [redacted] that I would be happy to arbitrate this matter through the Revdex.com.
After Mr. [redacted] left, which was around 6:30 pm, I personally visited the Old Mill, and indeed the pipes were flowing again. This was, ultimately, a very temporary situation, one that had probably resolved itself anyway by the time Mr. [redacted] demanded his cash refund at the front desk.
If we had had no other rooms to offer Mr. [redacted] that evening, I would have certainly refunded Mr. [redacted]'s money on the spot. But Mr. [redacted] declined our many reasonable efforts to accommodate him, including an upgrade to a hot tub room. Under our long-standing policy, that is a "cancellation". We have already mailed his gift certificate refund to him.
A final word is in order. Mr. [redacted] has since trashed this business on various restaurant websites. Apparently, Mr. [redacted] is not satisfied with a cash refund. He wants to inflict damage in this business.
His reaction to this episode is both unreasonable and unfair. We have offered Mr. [redacted] all of the accommodation that he should receive under the circumstances. Sincerely,
[redacted]
Dear Better Business Bureau, I am the owner of the Story Inn, Indiana's oldest bed breakfast, located in southern Brown CountyI have owned the Story Inn for over years This is the first complaint we have received from the Revdex.com in the time I have owned it We strive mightily to keep our customers happy, and so complaints of this kind are exceedingly rare We are a destination B&B, and, for the years I have owned this business, and for almost years before I acquired it, we have had a policy on room cancellations It is the standard policy in this business Mr [redacted] agreed to this long-standing policy when he booked his room In fact, its impossible to book a room without doing so We have a total of historic rooms or cottages, each with names rather than numbers, which reflects the fact that they are very different from one another Some have multiple bedrooms, some have hot tubs, some have full kitchens, some have walk-out decks The prices vary depending upon what amenities they offer None of the rooms have phones, clocks, radios or televisions, in keeping with its historic character Mr [redacted] had booked the Old Mill Loft some time ago, at our "non-peak" rate, a nearly 50% discount The day Mr [redacted] arrived, we were suffering from -10F temperaturesThe condensation lines in our two propane furnaces had frozen, causing the furnaces to turn themselves off As a consequence of the furnace outage, the water pipes in the Old Mill had frozen We called the furnace repair people first thing that morning, and they had both furnaces running by early afternoon, well before their check-inWe also applied heat directly to the Old Mill's pipes Unfortunately, at the very moment Mr [redacted] checked in, the pipes had apparently not yet become unfrozen, even though the Mill itself was warm and comfortable We invited Mr [redacted] and his girlfriend to have a complementary drink in the tavern while we attempted to ascertain the status of the water (we were getting a thin stream at the time they checked in) After a short time, Mr [redacted] demanded to see me, and then demanded a cash refund from me on the spot These are the accommodations I then offered them: (a) I suggested that we both go to the Mill to see if the pipes had become unfrozen He declined, saying that he'd "had enough" (b) I offered to move them immediately to another room, including an upgrade to a hot tub room at no additional chargeHe declined (c) I offered to provide them with dinner at our expense, to allow the pipes to thaw (assuming they were not already thawed) He declined (d) I offered to provide them with a free bottle of wine, as well as breakfast, for the inconvenienceThey declined (e) Finally, I offered to refund their money in the form of a gift certificate, which has been our policy for more than yearsThey declined The only solution Mr [redacted] would accept was a full, immediate cash refund, which was a departure from our long-standing policy (a policy which Mr [redacted] accepted when he booked the Old Mill in the first place) And when I refused that, Mr [redacted] raised his voice and threatened to alert the Revdex.com I informed Mr [redacted] that I would be happy to arbitrate this matter through the Revdex.com After Mr [redacted] left, which was around 6:pm, I personally visited the Old Mill, and indeed the pipes were flowing again This was, ultimately, a very temporary situation, one that had probably resolved itself anyway by the time Mr [redacted] demanded his cash refund at the front desk If we had had no other rooms to offer Mr [redacted] that evening, I would have certainly refunded Mr***'s money on the spot But Mr [redacted] declined our many reasonable efforts to accommodate him, including an upgrade to a hot tub room Under our long-standing policy, that is a "cancellation" We have already mailed his gift certificate refund to him A final word is in order Mr [redacted] has since trashed this business on various restaurant websites Apparently, Mr [redacted] is not satisfied with a cash refund He wants to inflict damage in this business His reaction to this episode is both unreasonable and unfair We have offered Mr [redacted] all of the accommodation that he should receive under the circumstances Sincerely, [redacted]
Dear Better...
Business Bureau,
I am the owner of the Story Inn, Indiana's oldest bed breakfast, located in southern Brown County. I have owned the Story Inn for over 15 years. This is the first complaint we have received from the Revdex.com in the time I have owned it. We strive mightily to keep our customers happy, and so complaints of this kind are exceedingly rare.
We are a destination B&B, and, for the 15 years I have owned this business, and for almost 20 years before I acquired it, we have had a policy on room cancellations. It is the standard policy in this business. Mr. [redacted] agreed to this long-standing policy when he booked his room. In fact, its impossible to book a room without doing so.
We have a total of 18 historic rooms or cottages, each with names rather than numbers, which reflects the fact that they are very different from one another. Some have multiple bedrooms, some have hot tubs, some have full kitchens, some have walk-out decks. The prices vary depending upon what amenities they offer. None of the rooms have phones, clocks, radios or televisions, in keeping with its historic character.
Mr. [redacted] had booked the Old Mill Loft some time ago, at our "non-peak" rate, a nearly 50% discount. The day Mr. [redacted] arrived, we were suffering from -10F temperatures. The condensation lines in our two propane furnaces had frozen, causing the furnaces to turn themselves off. As a consequence of the furnace outage, the water pipes in the Old Mill had frozen.
We called the furnace repair people first thing that morning, and they had both furnaces running by early afternoon, well before their check-in. We also applied heat directly to the Old Mill's pipes. Unfortunately, at the very moment Mr. [redacted] checked in, the pipes had apparently not yet become unfrozen, even though the Mill itself was warm and comfortable.
We invited Mr. [redacted] and his girlfriend to have a complementary drink in the tavern while we attempted to ascertain the status of the water (we were getting a thin stream at the time they checked in). After a short time, Mr. [redacted] demanded to see me, and then demanded a cash refund from me on the spot. These are the accommodations I then offered them:
(a) I suggested that we both go to the Mill to see if the pipes had become unfrozen. He declined, saying that he'd "had enough".
(b) I offered to move them immediately to another room, including an upgrade to a hot tub room at no additional charge. He declined.
(c) I offered to provide them with dinner at our expense, to allow the pipes to thaw (assuming they were not already thawed). He declined.
(d) I offered to provide them with a free bottle of wine, as well as breakfast, for the inconvenience. They declined.
(e) Finally, I offered to refund their money in the form of a gift certificate, which has been our policy for more than 15 years. They declined.
The only solution Mr. [redacted] would accept was a full, immediate cash refund, which was a departure from our long-standing policy (a policy which Mr. [redacted] accepted when he booked the Old Mill in the first place). And when I refused that, Mr. [redacted] raised his voice and threatened to alert the Revdex.com. I informed Mr. [redacted] that I would be happy to arbitrate this matter through the Revdex.com.
After Mr. [redacted] left, which was around 6:30 pm, I personally visited the Old Mill, and indeed the pipes were flowing again. This was, ultimately, a very temporary situation, one that had probably resolved itself anyway by the time Mr. [redacted] demanded his cash refund at the front desk.
If we had had no other rooms to offer Mr. [redacted] that evening, I would have certainly refunded Mr. [redacted]'s money on the spot. But Mr. [redacted] declined our many reasonable efforts to accommodate him, including an upgrade to a hot tub room. Under our long-standing policy, that is a "cancellation". We have already mailed his gift certificate refund to him.
A final word is in order. Mr. [redacted] has since trashed this business on various restaurant websites. Apparently, Mr. [redacted] is not satisfied with a cash refund. He wants to inflict damage in this business.
His reaction to this episode is both unreasonable and unfair. We have offered Mr. [redacted] all of the accommodation that he should receive under the circumstances. Sincerely,
[redacted]