The Stove Place

HEAT SHIELD NOT INSTALLED, BLOWER DID NOT WORK ,POOR CUSTOMER SERVICEHAD A WOOD STOVE INSTALLED ON 11/08/2014 ORDERED STOVE AT THE BEGINNING OF OCTOBER 2014 WHEN STOVE WAS INSTALLED THE HEAT SHEILD WE PAID FOR WAS STILL NOT IN, BLOWER/FAN ON STOVE DID NOT WORK CALLED THE STORE AND WAS ADVISED OUR FIRE WAS NOT HOT ENOUGH AFTER READING [redacted] IT STATED THE [redacted] SETTTING WOULD TRUMP THE AUTO SETTING, WE THEN CHANGED THE SETTINGS AND THE BLOWER STILL DID NOT WORK, CALLED STORE AGAIN AND AFTER TWO DAYS OF STILL NOT HEARING BACK I THEN CALLED THE STORE AGAIN THEY STATED THEY WOULD BE OUT AS SOON AS HEAT SHEILD WAS IN, I ASKED WHY THE HEAT SHEILD WAS STILL NOT IN WHEN IT WAS ORDERED OVER A MONTH AGO THEY DID NOT HAVE AN ANWSER. A FEW DAYS LATER THE INSTALLER CALLED LEAVING MESSGAE ON MY HUSBANDS VOICEMAIL STATING THE SHEILD WAS IN AND HE COULD POSSIBLY COME OUT THE FOLLOWING DAY, WHEN HE NEVER CALLED THE FOLLOWING I DAY I CALLED HIM DIRECTLY AND HE AGAIN TOLD ME FIRE WAS NOT HOT ENOUGH AND I STATED IT WAS PLENTY HOT ENOUGH AND IT SHOULD WORK ON [redacted] SETTING HE THEN TOLD ME HE COULD MAYBE COME OUT LATER IN THE EVENING AND WOULD CALL BACK TO CONFIRM, HE CALLED MY HUSBAND LATER STATING HE WAS NOT ABLE TO MAKE IT AND COULD AGAIN POSSIBLY COME TOMORROW MY HUSBAND THEN SAID IM TIRED OF CHANGING MY SCHEDULE AROUND FOR NOT A DEFINITE ANWSER, AFTER STILL NOT BEING CONTACTED ABOUT A DAY A TIME MY HUSBAND WENT TO THE STORE WHERE HE WAS GREETED AND ASKED HOW HE WAS DOING HE STATED HE WASNT GOOD BECAUSE HE SPENT A LOT OF MONEY ON A STOVE THAT STILL DID NOT WORK AND THE GENTLMEN SAID WELL YOU NEVER TALKED TO ME AND HE SAID NO BUT I HAVE TALKED TO OTHER PEOPLE AND YOU HAVE VERY POOR CUSTOMER SERVICE AND THE GENTLEMEN WORKING THEN STARTED SWEARING AND YELLING AT HIM THAT HE WOULD BE AT OUR HOUSE TOMORROW TO PICK UP HIS * STOVE, MY HUSBNAD ASKED WHAT TIME AND AGAIN THE GENTLEMAN SWORE AT HIM STATING BETWEEN 12-8PM AND MY HUSBAND STATED THAT WAS NOT GOOD ENOUGH HE WOULD NEED HIM THERE BETWEEN 12-3, THIS MAN WAS RUDE AND VERY UNPROFESSIONAL WE HAD GIVEN THEM SEVERAL CHANCES TO COME OUT AND FIX THE PRODUCT. HE SHOULD NOT BE ABLE TO SPEAK TO ANYONE IN THE TONE THAT HE DID. I WOULD LIKE A FULL REFUND MY DAMPER REINSTALLED AND AN APOLOGY TO MY FAMILY FOR THE HASSEL AND THE WAY WE ESP MY HUSBAND WAS TREATED.Desired SettlementFULL REFUND, DAMPER REPLACED ,APOLOGY Business Response The customers complaints have been addressed. She has a fully operational wood insert in her home. I'm sure they will have many years of warm winters ahead.