The Strat, Hotel Casino & Skypod

While staying at the hotel, the maid lied and did not clean our room then pretended to clean but used the same dirty sheets and pillow cases.
On September 26 , I checked in the hotel. The next next day the room was not cleaned. Then on September 30, the rooms were not clean again and the bed was made up with dirty sheets. Dirty cups in room and paper on floor. Poor attempt to clean. The head maid Candace came in and took pictures. She was up hauled and said she would in form management and show photos. We spoke with Majio, the manager who stated there's nothing he could do. He refused to give his last name and stated he was corporate office. Would not give number or compensation for loss

I was demanded to leave the hotel/casino without reasonable explanation from the managers and supervisors on staff who refused to meet or speak to me.
During the early morning of Saturday August 19th, 2017 I went to the Stratosphere Hotel/Casino along with my childhood friends as we were celebrating our 10th year reunion from high school. After a night of dancing near the casino floor, we decided to continue our fun night at the crap table where I watched and cheered on my fellow friends. As I watched, I decided to start a discussion about the recent events that took place in ***, ***. I should note, the only people who were at the table happened to be my friends. In addition, my only comment about this pressing issue and current event at the time was "What are your thoughts about what took place in ***?" and opened the discussion to the staff working the table as well. I was then singled out by the alleged "Pit Boss" who pointed at me and told me that I had to leave without any explanation and when I asked "why?" he then proceeded by contacting security/law enforcement in which 3 individuals approached me and demanded that I had to leave (which was not only embarrassing but also invoked intrusive memories of prior experiences of being racially profiled and traumatized as an African American growing up within the inner city).

I asked the security on staff that day to please allow me to speak with the supervisor on staff. The security guard left and then returned after speaking with the supervisor on staff several feet away from me and informed me that "he doesn't want to speak to you." It is also important to note that the individual who initially called for me for to leave the premises left and did not return and immediately following his departure he was replaced by a different casino representative. After I was told that no supervisor was willing to speak with me who was on staff that night, I was then told that I needed to call a number the next day to file a complaint. I did not call to file a complaint because I felt discouraged that I would receive more success filing a complaint via phone than actually filing one in person to truly articulate and express my dissatisfaction with the service that I encountered.

The security threatened to arrest me after reading a law which was not clearly explained but alluded that I was creating a disturbance although I was speaking in a low tone and in a professional manner and only asking to speak with a supervisor on staff to formally file a complaint regarding the incident in which I was labeled as creating disturbance when again I only asked "What are your thoughts of what took place in ***?" I believe that this was not only malpractice within any profession but extremely unprofessional and unlawful to someone who had not committed any crimes or done anything that was not within my constitutional rights. I had only arrived in *** a few hours prior to this incident and this is in turn drastically altered my celebratory mood. I felt less than human as to how I was treated and I only sought an explanation from the appropriate authorities but was only met with law enforcement/security which further added to the idea that I was indeed creating a disturbance which could not be further from the truth.

I am a man who treats people with respect. My mother taught me to treat others the way I want to be treated which is what I strive to do each day. However, this company and/or at least the staff in which I encountered on this day did not abide by this same motto as evidenced by the details listed above.

False advertising, misleading customers through *** Manipulating ride heights and not honoring what was in writing.
I purchased two ***s for a trip with my wife and children to celebrate our 10th anniversary. We paid $80, $40 for each ***

On Wednesday, August 16th we carved out time to redeem the vouchers.

We showed our oldest daughter some videos on *** to show her what she could ride with me on top. Or so we thought.

Her pediatrician for her eighth birthday recorded her height as 4'3.5"'s or 51.5 inches last November.

We got to the top of the Stratosphere. Her and I got in the ride. Just as they were going to strap is in the ride attendant wanted to measure her. I figured weird time but no big deal. She's got this no problem. To my irritation she came up short of the posted 52". Not just close, but at least 2 inches short. This had to be a joke right? I said there was no way she was short, especially as much as their sign stated. I said you must have some buffer baked in, no way this was 52 inches. The reply? She said "I was there when they installed and measured it". Now I'm even more irritated because that's a blatant lie.

I asked for a supervisor and spoke with Jesus and Peter.

Of course they're not going to reverse the operator's call because everyone loses credibility.

So I wasted a cab ride for four of us from ***, $80 in ***s and a cab ride back. Not to mention several hours of our vacation.

The next issue was the buy 1, get 1 drinks. The ***said buy 1, get 1 off drinks at the bar at the top or soft drinks. I tried to redeem one for a couple beers. The bartender said the tickets weren't good for beer. I said the ***clearly says it's for all drinks. He said to check my ticket. The Stratosphere ticket said buy 1, get 1 was only good for soft drinks or well drinks. They pulled a bait and switch! He said he could only honor what the ticket said. So going in I had a voucher saying buy 1, get 1 and they switched the wording in their system on my ticket. Who reads the fine print on drinks when they get to the location? Totally shady.

The last issue just illustrates what a hole this place is. We felt bad (even though we already spent money) and the kids wanted to check out the arcade. No problem. We walked in and it leaves a lot to be desired. There was a sign on the token machine that said, this is a quote because I had to take a picture at this point "play at your open risk no refunds on tokens unless attendant is present. Arcade is opened and operated by *** employees can not refund tokens. Emergency only call Dennis LastName and his phone number. Really? Someone can put a $20 in the machine and not get anything. Even my wife, who never gets mad said "we need to leave".

It was just sad.

Sorry to say, but a pediatrician can measure better than a ride operator. I understand it's safety, but 52 inches should mean 52 inches, not 54. It wasn't even close. If they want it to be 54 inches then change the sign. It's incredibly misleading. Don't bait and switch on ***. Stratosphere works out a deal with them, honor it. It's obvious a sham because the system totally changed the wording and the bartender said this want the first time. The ride operator, you were there when they measured and installed the sig??n? Yeah, I've got a bridge in *** I want to sell you. I'm already frustrated, don't lie to my face. The arcade? Come on. Just a shady business all the way through.

The tower supervisor said he would refund our money if it wasn't through *** Yeah, I bet. He said because it was a third party he couldn't refund us. Nothing was stopping him. If he really wanted to he would have found a way.

accounting stated they were refunding 2 nights resort fees and 1 month later, still have not
I arrived on JULY 10 2017, checked out on July 14th 2017 the room that we checked into was disgusting, carpets stained, toilet would not flush, footprints on the wall, old room which is not the premier room I thought I paid for. spoke to the front desk and managers and they agreed to upgrade our room, we were moved and they stated they would refund 2 nights resort fees for our inconvenience. I was travelling with a pregnant friend and at the front desk they gave her drink coupons to make things better??? not acceptable..after the move into the new room, our stay was fine. just wonder why they have not refunded the 2 nights fees.

Allowed smoking on non-smoking floor in room w/kids, ignored pleas for help; deceitful advertising practices
Hello,
I want to point out to Revdex.com So. Nevada the poor service of the hotel Stratosphere in Las Vegas.
My family (4 person: 2 kids) stayed there last week from 7/9 to 7/15. It was the worst hotel experience.
I have many complaints, but let me point out the most egregious and reprehensible form of conduct (non-conduct) of this hotel.
On 7/12 Wednesday night we came back from tourist activities only to find our room gassed with the smell of marijuana smoking. Now, we were staying on Floor 17 -- a non-smoking floor -- so this seemed impossible. We were staying in one of those adjoining rooms where the neighboring room can be opened up to ours with a shared door. The persons in *** next to us were having a big pot smoking party and the second-hand smoke was clearly coming through the door crack.
1) We immediately went to the front desk to complain to ask for help. You can't call Front Desk staff from the hotel room -- they take 10-20 minutes to respond, so going in person is the only way. The front person said they would get security to go up and talk to ***.
2) Security never came. We called security using "0". They said they were on their way. They never came.
3) An hour went by. We were incensed. We have 2 10-year-old boys in the room breathing in pot smoke. On a non-smoking floor. With no one from Stratosphere to ask the *** people to stop (wouldn't it have made sense to move them or us immediately to another room?) SO, I went to ask for a new room for us. I asked for the manager, who eventually came out, and said his name was Magic or Magshur (no name tag) and told me flatly: there was nothing to be done. No available rooms. Maybe move us the next day when things opened up. That *** would leave anyway the next day. But we'd have to wait until 1pm the next day to move. In other words, good luck sleeping through their pot party. He admitted: a) the hotel does not allow pot even though it's legal in Nevada (...then, why not do something, manager??); b) there are only 2 smoking floors in the hotel (10th and 20th; ...then why not do something, manager?). But he did nothing for us that night.
4) I went back to the hotel crushed by their failure to help us. I called Security again. After 20 rings, they finally picked up. They said, "We can't do anything because we can't see them smoking. Even if you see them smoking, we have to see them smoking. We can't see the smoke, so we can't do anything. How about get wet towels and put them along the door crack?" That was it. They never knocked on the door of ***.

I am very angry. Why were we the bad guys here? Why were we getting this rude and unsympathetic treatment. We chose a non-smoking floor. We thought this was a good hotel. How can Stratosphere treat guests this way?

Other complaints:
1) Incompetent staff. It takes over 30 minutes to check in. Long lines are visible every night in their lobby.
2) Read reviews of the hotel. Like those people, we were bushwhacked into booking a room beautifully photographed only to arrive our first night in a run-down, poorly carpentered room. You go to complain to the front desk (after waiting in line again forever) and they say, "You can pay $25 for an upgrade" to get the room you thought you'd get.