The Strawberry Patch

Initial Business Response / [redacted] (1000, 8, 2017/01/09) */ Ms [redacted] 's subscription has been stopped & a refund issued until a permanent carrier can be found for her areaOnce a reliable carriers is contracted we will restart her service for month free of charge to prove the service has improved

Initial Business Response / [redacted] (1000, 8, 2016/06/22) */ Customer has been contact by Manager for that area to discuss the delivery issue and the lack of timely deliveriesThe service issue has been resolved and the customer appears to be happy with resolution

Initial Business Response / [redacted] (1000, 8, 2015/10/21) */ It is true - we do not credit for vacation stops as a subscription is more than just the home delivered newspaperThat being said we are going to refund the $to [redacted] since the substitute carrier did not restart her delivery as requested The check has been request and she should receive it within the next week or Also, I was unable to access this case via the internet so I decided to email instead Sincerely, Pam [redacted] Operations MgrSubscriber Services XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/03/16) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbtinfo.com
According to our record the $was refunded to his cc when the subscription was stopped 12-31-He should have received it back on his
card ending in *** within a few days 12-31-We show his account has a zero balance
Initial Consumer Rebuttal /* (2000, 11, 2016/03/23) */
I found that they did credit my accountThank You for your help

Initial Business Response /* (1000, 8, 2017/01/09) */
Service has been correct - spoke with Ms *** and verified she is now we receiving her paper on a daily basis

Initial Business Response /* (1000, 5, 2016/02/03) */
Contact Name and Title: Pam *** - Operations S
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbtinfo.com
It is unfortunate, but we no longer offer Home Delivery service in Mrs***'s area, only mail delivery is available
We
send addressed mail copies of the newspaper to the post office daily to be delivered by the USPSI have verified Mrs***'s label is in the file and a paper is sent to the post office daily for herWhat happens to them after they leave our location we have no control overIt is not unusual for a mail subscriber to receive several days worth of papers at the same time, days after they have been printed
OFFER:
We will be happy to give Mrs*** a full refund if she would like to stop her mail deliveryShe can call our Subscriber Assistance department at X-XXX-XXX-XXXX to request this

Initial Business Response /* (1000, 8, 2016/06/22) */
Customer has been contact by Manager for that area to discuss the delivery issue and the lack of timely deliveries. The service issue has been resolved and the customer appears to be happy with resolution.

Initial Business Response /* (1000, 8, 2017/01/09) */
Ms. [redacted]'s subscription has been stopped & a refund issued until a permanent carrier can be found for her area. Once a reliable carriers is contracted we will restart her service for 1 month free of charge to prove the service has...

improved.

Initial Business Response /* (1000, 8, 2015/10/21) */
It is true - we do not credit for vacation stops as a subscription is more than just the home delivered newspaper. That being said we are going to refund the $29.62 to [redacted] since the substitute carrier did not restart her delivery as requested....

The check has been request and she should receive it within the next week or 2.
Also, I was unable to access this case via the internet so I decided to email instead.
Sincerely,
Pam [redacted]
Operations Mgr. Subscriber Services
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 10, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/05/09) */
[redacted] contacted Me. [redacted] today to discuss the case. Mr. [redacted] said he has been receiving his paper correctly for the last week and no longer want's to stop or have his money refunded.
Initial Consumer Rebuttal /* (2000, 7,...

2016/05/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received the paper and from what I understand the newspaper is looking for a dependable delivery employee for this route.