We have already answered more than twiceWe cannot keep repeating ourselves just because the customer did not get a refund for damaging our unitI did email Revdex.com about how there was a chargeback down with the credit card companyThey had sided with us and we had the money deposited back into our accountThe agent who I spoke with said there was nothing else to be down on our end since the credit card company was already invoived so the email I received this morning, took me off guard Thank you, NPC Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** *** Sent: Tuesday, November 17, 6:PM To: drteam Subject: Re: #*** The engine company arranged for pick up of the damaged motor they sent meThey also signed the paperwork for the pick up of the motor through the carrier they arranged it withNow they are not paying for the shipping charges so my mechanic is being charged for the shippingNot only are they charging him, it is over times the amount that was charged to ship it here in the first place. I have a phone recording where the manager from the engine company (Tom) said they already paid it the bill, which they haven'tThen after several phone calls he said he hadn't paid it but he would call the carrier, get the shipping charges lowered with their discount and take care of itWhich he hasn'tNow, they will not return my calls. I am currently getting the same run around I got in the beginning when they wouldn't return my money for the damaged product. *My mechanic had NOTHING to do with the arranging of shipping with the carrierThe engine company called the carrier, they filled out and signed the paperwork for the carrierThe carrier just showed up and took the engineMy mechanic didn't even know when they were coming, they just showed up and took the motorMy mechanic didn't arrange or sign ANYTHING. ***
Regards,
To Whom, It May Concern,This letter is in regards to the complaint sent by Mrs*** ***The engine was originally charged on May 21, and it was delivered withing daysBecause the customer wasn't satisfied with the enginewe had to check how we obtained this engine and in what
condition and so forthWe do steam clean, compression check and palletize the motors before shipment so we had to trace everything back to confirm what issue, if any, the engine hadAfter receiving the motor and running our tests, we didn't find anything wrong with it but because our customer wanted a refund, we did infact give her a full credit of $which was sent out in a form of check#June 22, The check has been cashed and we were done with the customer in questionWhy she belived she was owed a refund on the shipping charges is beyond meBut because of this complaint and because we do like to go by our policy of "Customer satisfaction is our goal!", we rather lose $instead of getting bad reviews and losing customersWe would like to have our business continue to grow and by keeping satisfied customers, we will get good recomendations by word of mouthWe did infact contact Mrs*** and inform her of the refund which she seemed throughly pleaseWe just need you to understand we were dealing with her mechanic shop, Auto Tune, when she started contacting usJohn was just waiting for further instruction coming from our management department which does take time since we do like to be thoroughWe had came to a solution within a month so we don't undestand how Mrs*** came to "and 1/months ago.".Well , at the end, we are issuing a refund for the shipping charges eventhough we strickly don't cover any time of labor or shippingI have included our invoices with the charge and the refund of $along with the credit authorization form.Sincerely,Nations Part Corporation
To Whom It May Concern, The customer ordered a 2004 [redacted] ECM from us on Friday July 3, 2015. Before shipping the unit, we faxed a programming sheet along with a credit card authorization form to the customer which he filled out and faxed back to us. The ECM was programmed with the latest...
updates, VIN#, mileage, etc. In order for out programmer to do this, they need to communicate with the unit to put the information on the compuer. So we know for a fact that our unit left our facility in good working condition since the programming went through. We shipped out the unit that same day and it was received on Tuesday July 7,2015. The customer had called saying he had issues programming the key which has to be done on the vehicle once unit is installed. We had informed the customer of having to do this with a local locksmith, it is even noted on the bottom of the credit card form. As long as the right scanner is used, the vehicle will start up and run, in this case it has to be a [redacted]. The customer called again on July 13, 2015, stating he still couldn't program the keys and just wanted to return the unit for a refund. He was informed of an $85 restocking fee since the only issue he had was to get the key relearned, which he was responsible for and we had to test our unit since that is standard procedure once a customer sends our unit back. We did receive the unit and we started the test procedures. The unit wouldn't analyze with any of the three computers we have so we sent it to test further with the stimulus. On July 29,2015 , it was determined that the unit was in fact damaged since there was no communication established with unit. We had communication with it when it left our premises but none was found once the customer sent it to us which means it was damaged. Our ECM's do have a one year warranty and they can be returned for a refund depending on management approval. We had approved a refund for the customer in question as long as the unit was received in the same conditions as it has left our facility. Since the unit has been damaged, we shipped the unit back to the customer and both a warranty and/or refund is void. Unfortunately there is nothing we can do fr this customer. If you have any questions or comments, feel free to contact us at 713-695-6005.Sincerely,ManagementNPC Automotive
We have already answered more than twice. We cannot keep repeating ourselves just because the customer did not get a refund for damaging our unit. I did email Revdex.com about how there was a chargeback down with the credit card company. They had sided with us and we had the money deposited back into our account. The agent who I spoke with said there was nothing else to be down on our end since the credit card company was already invoived so the email I received this morning, took me off guard.
Thank you,
NPC Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As I stated previously. The computer arrived to us defective. As for the why did we call a locksmith. [redacted] does not have the specific type of scanner that the [redacted] instruction sheet ([redacted]) said we must use. We were simply following the programming instructions, per [redacted]
Regards,
[redacted]Manager[redacted].
We have already answered more than twiceWe cannot keep repeating ourselves just because the customer did not get a refund for damaging our unitI did email Revdex.com about how there was a chargeback down with the credit card companyThey had sided with us and we had the money deposited back into our accountThe agent who I spoke with said there was nothing else to be down on our end since the credit card company was already invoived so the email I received this morning, took me off guard Thank you, NPC Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** *** Sent: Tuesday, November 17, 6:PM To: drteam Subject: Re: #*** The engine company arranged for pick up of the damaged motor they sent meThey also signed the paperwork for the pick up of the motor through the carrier they arranged it withNow they are not paying for the shipping charges so my mechanic is being charged for the shippingNot only are they charging him, it is over times the amount that was charged to ship it here in the first place. I have a phone recording where the manager from the engine company (Tom) said they already paid it the bill, which they haven'tThen after several phone calls he said he hadn't paid it but he would call the carrier, get the shipping charges lowered with their discount and take care of itWhich he hasn'tNow, they will not return my calls. I am currently getting the same run around I got in the beginning when they wouldn't return my money for the damaged product. *My mechanic had NOTHING to do with the arranging of shipping with the carrierThe engine company called the carrier, they filled out and signed the paperwork for the carrierThe carrier just showed up and took the engineMy mechanic didn't even know when they were coming, they just showed up and took the motorMy mechanic didn't arrange or sign ANYTHING. ***
Regards,
To Whom, It May Concern,This letter is in regards to the complaint sent by Mrs*** ***The engine was originally charged on May 21, and it was delivered withing daysBecause the customer wasn't satisfied with the enginewe had to check how we obtained this engine and in what
condition and so forthWe do steam clean, compression check and palletize the motors before shipment so we had to trace everything back to confirm what issue, if any, the engine hadAfter receiving the motor and running our tests, we didn't find anything wrong with it but because our customer wanted a refund, we did infact give her a full credit of $which was sent out in a form of check#June 22, The check has been cashed and we were done with the customer in questionWhy she belived she was owed a refund on the shipping charges is beyond meBut because of this complaint and because we do like to go by our policy of "Customer satisfaction is our goal!", we rather lose $instead of getting bad reviews and losing customersWe would like to have our business continue to grow and by keeping satisfied customers, we will get good recomendations by word of mouthWe did infact contact Mrs*** and inform her of the refund which she seemed throughly pleaseWe just need you to understand we were dealing with her mechanic shop, Auto Tune, when she started contacting usJohn was just waiting for further instruction coming from our management department which does take time since we do like to be thoroughWe had came to a solution within a month so we don't undestand how Mrs*** came to "and 1/months ago.".Well , at the end, we are issuing a refund for the shipping charges eventhough we strickly don't cover any time of labor or shippingI have included our invoices with the charge and the refund of $along with the credit authorization form.Sincerely,Nations Part Corporation
To Whom It May Concern, The customer ordered a 2004 [redacted] ECM from us on Friday July 3, 2015. Before shipping the unit, we faxed a programming sheet along with a credit card authorization form to the customer which he filled out and faxed back to us. The ECM was programmed with the latest...
updates, VIN#, mileage, etc. In order for out programmer to do this, they need to communicate with the unit to put the information on the compuer. So we know for a fact that our unit left our facility in good working condition since the programming went through. We shipped out the unit that same day and it was received on Tuesday July 7,2015. The customer had called saying he had issues programming the key which has to be done on the vehicle once unit is installed. We had informed the customer of having to do this with a local locksmith, it is even noted on the bottom of the credit card form. As long as the right scanner is used, the vehicle will start up and run, in this case it has to be a [redacted]. The customer called again on July 13, 2015, stating he still couldn't program the keys and just wanted to return the unit for a refund. He was informed of an $85 restocking fee since the only issue he had was to get the key relearned, which he was responsible for and we had to test our unit since that is standard procedure once a customer sends our unit back. We did receive the unit and we started the test procedures. The unit wouldn't analyze with any of the three computers we have so we sent it to test further with the stimulus. On July 29,2015 , it was determined that the unit was in fact damaged since there was no communication established with unit. We had communication with it when it left our premises but none was found once the customer sent it to us which means it was damaged. Our ECM's do have a one year warranty and they can be returned for a refund depending on management approval. We had approved a refund for the customer in question as long as the unit was received in the same conditions as it has left our facility. Since the unit has been damaged, we shipped the unit back to the customer and both a warranty and/or refund is void. Unfortunately there is nothing we can do fr this customer. If you have any questions or comments, feel free to contact us at 713-695-6005.Sincerely,ManagementNPC Automotive
We have already answered more than twice. We cannot keep repeating ourselves just because the customer did not get a refund for damaging our unit. I did email Revdex.com about how there was a chargeback down with the credit card company. They had sided with us and we had the money deposited back into our account. The agent who I spoke with said there was nothing else to be down on our end since the credit card company was already invoived so the email I received this morning, took me off guard.
Thank you,
NPC Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As I stated previously. The computer arrived to us defective. As for the why did we call a locksmith. [redacted] does not have the specific type of scanner that the [redacted] instruction sheet ([redacted]) said we must use. We were simply following the programming instructions, per [redacted]
Regards,
[redacted]Manager[redacted].