The/Studio

You stole information from my email account and pretended that you were the business process a recent order I had placed with a local company. You stole my phone number and then called me to "comfirm" my order. Is seemed suspicious, so I told you I could call back. I contacted the local business and we concluded that it was a total scam.
Now that you have accessed my email account, you have compromised my security.Desired SettlementIf I could press charges, I wouldBusiness Response Dear [redacted],We do not initiate contact with our customers. Our customers reach out to us and provide us with their information when placing an order with us. We searched through our data base to see if we could locate your name there, but we had no information for you. Perhaps it was another company with a name similar or the same as ours that has your information.We are a legitimate company that prides itself on having integrity and would never engage in what was described in the Revdex.com complaintSincerely,[redacted]/Administrative ManagerConsumer Response I was first contacted by telephone on Monday, Feb 8 by[redacted] saying that she wanted to confirm my order and that she was from The Studio.The number she called from is [redacted] She also gave me her email: [redacted] I did not call her back or email, but did checkwith my vendor, who had never heard of her or the company.Kay called again today to say that she had checked with my vendor (she had the name incorrect) and that they were all set for me to orderthe patches (I expect she wanted a credit card??) I did not respond to this call.That's it from[redacted] today...thanks for any help and my sincere apologies to the Nevada Company. I founded and direct a non profit for veterans in[redacted] who have PTS(d) or are brain injured. We are all volunteers and raise funds to provide service dogs and training to veterans at no cost to them. The product I ordered from our[redacted] company is a patch to be stitched onto the vests of the service dogs.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I believe that my previous contact with this business was fora different item. I apologize, however, because the person who has been contacting me of late if obviously not from your company. Thank you.Final Business Response Our IT team provided this data, showing that [redacted] initiated the communication with us. We did not solicit her business. She was first to contact us and then thereafter we responded to her request. Here is the data provided by our IT team:The customer requested two quotesOne at 18th of January 2016, hour 07:57:11, coming from IP: [redacted], from US, [redacted] with the following data: http://www.[redacted]One at 4th of August 2015, hour 07:40:33, coming from IP: [redacted], from US, [redacted] with the following data: http://www.[redacted]You can download the image with a screenshot showing the request dates: http://www.[redacted]The customer also uploaded artwork when he requested the quotes, so he clearly contacted us long before it was contacted by The/Studio.

Will not leave me alone.Asked for a quote on a patch (1). after three requests I bought elsewhere. Since then I have received numerous e-mails even though I "unsubscribed" from their website many times. I even received a telephone call at night at which time I told her to stop contacting me. I still continue to receive e-mails.Desired SettlementNever call or e-mail me again.Business Response [redacted]We would like to offer our sincerest apologies for the issue that you have expressed and for any subsequent inconvenience to you. We have taken you off the list for any future automated emails sent out and I have notified the sales representative to no longer contact you.Sincerely,[redacted]Administrative ManagerConsumer Response (The consumer indicated he/she ACCEPTED the response from the business.)If I never hear from them again I will be very satisfied. Thank you for your help.[redacted]

Complaint Requested USA made products and were told they would be. Package received was from China with incorrect invoice amount.Ordering process was automated and prompt. Slightly confusing but I contacted the company with my issue and someone did get back with me to solve it. We requested American made products and were assured they would be made in the U.S. This is why we ordered from this company. When we received the package, it had shipped directly from China. After we opened the box we found that the invoice did not match what we paid. Around $500 less. So we have a charge on our account that did not match our record of purchase. I contacted The Studio to ask why we did not get the American made products we order and why we had the wrong invoice. They sent a new invoice with the correct amount paid and replied "Thanks for letting us know about this. I really appreciate it. I am sorry that you weren't informed before hand that our patches are made in China. 90% of the patches in the US are made in China. The reason why they indicated a lower price is for you not to pay tax because if we will indicate the correct price, customs will ask you to pay for tax."This is appalling to me and I informed them as such and that we would happily have paid the customs fees in order to stay above board and legal. We last contacted them over a week ago offering them the chance to rectify the situation before we wrote our review of the companies products and service.They have always responded in a very timely manor and we can no longer wait.Desired SettlementWe would like a full refund of our total paid amount $702.Business Response Contact Name and Title: CathyContact Phone: 877-647-6447Contact Email: [email protected] are a global company providing products to customers all over the world. At this point in time 95% of all patches made in the world are produced in China because of not only cost, but supply chain structure. Production capacity in the US is extremely limited. Cost would also be 3-4 times higher and delivery would take 2-3 times longer. We would love to produce in the US, but due to cost and delivery differences most customers would not accept the price or production times.We are sorry if you feel that you were misinformed, as we are very transparent and do not hide where our production is done. We have offices in China where we oversee every step of production.Most of the time the shipping invoice only reflects the cost of the raw material and not the actual manufacturing cost.I am truly sorry that you were not communicated with in a timely manner, as you reported it has been over a week ago since you tried to make contact. We would be happy to have your customer service representative contact you to discuss further at your earliest convenience. Please let us know the best time and day to call you. You may email me directly and I will promptly make arrangements for a meeting with our Customer Service Dept. Thank you, CathyFinal Business Response We received clarification from our shipping department; What the customer received is called a First of Sale Invoice. First of Sale Invoice is a legal invoice and documentation approved by the US Customs & Border Protection. Our staff member did not do a very good job of communicating this, but this is a practice that is 100% legal and compliant with all importing procedures into the United States. First of all the importer of record is The/Studio and not the customer. We are simply indicating to US Customs the price that we paid for the patches from the factory. The customer pays The/Studio a specific amount, and The/Studio pays the factory a specific amount and The/Studio pays US Customs taxes on the amount that we paid the factory.

Iron on patches I ordered will not iron on.Order number [redacted]. Sales rep Rose. Ordered early January 2015. Paid $340 via [redacted] account. Desired SettlementI'd like to return ALL of the logos since they can not be used by me. When Ordering iron on patches they need to iron on. When ironing them on they also bleed colors. I order hundreds of patches a year. I have never received such poor quality patches ever. Not happy!!!Business Response Contact Name and Title: [redacted].Contact Phone: [redacted]We processed a redo for [redacted] at no charge to her, because she informed us of some issues with the order she received. Ms. [redacted] approved the sample on the redo order. However, since this time it has been challenging attempting to contact her, with several attempts made to no avail. We want to proceed with her redo, but would also be amenable to refund her. We will just need a response from her, so we can know how to proceed. Our customer service department has left her several phone messages, but to date has not heard back from her on how to proceed with either continuing to produce the redo order or processing a refund.

I ordered custom softball hats and what was delivered was very poor workmanship. They have not replaced or refunded for the items.I logged my first complaint when I received the order on 4/4/16. Complaints were logged with [redacted] and [redacted]. They said they would work to replace, but nothing has come of it. Nobody will return my emails. The patches on the hats are not acceptable at all. A full history of our conversations since 4/4 can be provided, along with the photos I sent upon your request showing the poor workmanship and resulting product.Desired SettlementThe entire project is substandard and I would like a full refund. Tell me where to return the hats to.Business Response On April 4th, I received an email from [redacted], stating that he was unhappy with his order and he wanted to know how to he could be refunded. I responded to [redacted]'s email and apologized for the issues that occurred with his order. In this same email, I asked him to send me pictures of the patches he received, so that I could send them to the Customer Service Representative and have them reviewed. I also, asked [redacted] if he would be open to a redo instead of a refund. [redacted] agreed to having his order redone and sent me pictures on April 6th. I sent them right away to his Customer Service Rep and explained that [redacted] would need his redo order by the end of April. Our Customer Service Rep agreed to redo the patches. I explained to our Customer Service Rep, that the hats also needed to be redone. Our Customer Service rep then asked me several questions in regards to the order and I answered them as best I could. April 6, 8 and 11th, I responded to every email [redacted] sent me. On April 12th I received an email from [redacted] saying that if we don't have a path to resolution by tomorrow, that he would report us to Revdex.com. This was the only email I did not respond to because I was waiting for a update from the Customer Service Rep because as far as I was concerned, we were already in the process of redoing [redacted]'s order. I told the customer service rep to call [redacted] to review. It's important to note that I work in the marketing department, so this information is not readily available to me. In fact, in my automated email that was first sent to [redacted], states that if you have any concerns about your order please let me know and I will forward them to the proper manager. My intention was never to ignore [redacted] and I never did, I have proof that I responded to all of [redacted]'s email except the one on April 11th, which I was not given any extra time to reply, sometimes it takes me 1 to two days to respond to every email, as I stated this is a little out of my realm, since I am in the marketing department, not in sales and this information is not available to me.A redo has been initiated already for the customer for both his hats and woven patches that we will add on to his hats.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They have offered a complete redo of the patches and hats. If they are delivered by the end of April and are professional, I will close this request, but not yet.Final Business Response Dear [redacted], Currently the redo order is in production with an urgent rush to complete. We will provide you with the tracking information as soon as your order ships. We would like to offer our sincerest apologies for any subsequent inconvenience to you and to also thank you for your patience. Regards,[redacted]

We received an invoice for $7,000 (shipping included), paid in full. [redacted] charged us for shipping, then T/S tried to say we still owed them money. When we made our order in January, we were assured that shipping was included. However, in March we received invoices from [redacted] claiming we owed them $23.38 for charges that were supposed to be included in our total. Over the course of quite some time, I spoke with Gabbie Pierce, and she assured me that if we cut a check to [redacted], they would reimburse us. I asked her if they could just pay [redacted], and she never really gave me a straight answer. I even called [redacted] who said they didn't care where payment came from. So, as a last resort, we wrote a check to [redacted]. This took some convincing for my supervisor to agree to send payment. After a month of emailing back and forth, we finally decided to make the payment ourselves with The Studio's guarantee that they would reimburse us.Much to my dismay, upon asking from reimbursement we were then told that we owed them money from our original invoice. My coworker and myself were shocked. After reviewing both invoices we received from them and both payments we made, we had paid every thing that they charged us for. Now, eight months later, they were coming back trying to say they owed us money??? Something started smelling fishy.We fought about it on the phone, and finally The Studio admitted it was there mistake and they never sent us an invoice reflecting the charge. However, they were still pressuring us to pay it! They told us we could either not get reimbursed the $23.38 and not have to pay the $130, or we could just pay the $130 and get reimbursed. Now, keep in mind I had been emailing Gabbie back and forth for months with no mention of this mysterious charge. They chose to keep quiet about the charge until they had some kind of leverage over us, in my opinion. It felt very wrong.In the end, they told us we would be reimbursed and we wouldn't have to pay what we "owed" them. However, this caused us to distrust them, and upon reviewing our invoices, we believe they may have double charged us. We went through the breakdown of what we owed them and calculated $3,000 when we were charged $7,000. Its weird because they told us they we paid half up front, then the rest afterwards. However, the original charge ($3,000) has an invoice where we can see the whole break down of charges (quantity, unit price, and total). The second payment ($4,000) has NO back up and a DIFFERENT invoice number. This is starting not to look so good. We asked them to send us both invoices with ALL the breakdowns, and have not received anything/ Desired SettlementWe want the company to hire employees that are more honest and upfront with their customers. We will not be using this company ever again. Business Response We have issued a refund for the custom duties fee incurred by [redacted] in the amount of $23.38. This was a fee that was our customer's obligation, but we are happy to be able to reimburse [redacted] for this charge. To address the other issue mentioned regarding the invoice; we are truly sorry for the delay that occurred in receiving this invoice. We needed to compile all the details and edits for this order, hence causing this delay. We truly appreciate [redacted]'s business with us and hope that we have resolved these issues to her satisfaction.

I paid to have labels for the end of November,2015. I still haven't received it. They won't refund my money after MULTIPLE emails. This co. is a fraudI paid for labels in October and was to have then sent to me by no later than the end of November, 2015. After several emails from me asking when I would receive them, I got no response other than "I just spoke to my production team and they say it needs to be bigger." I approved it every time. So now that it's February, I emailed asking for a refund 2 weeks ago. Still no response. Then I emailed last week. [redacted] emailed saying ** already looked into it. I emailed today. This company is a fraud and stealing money.Desired SettlementI want a refund. I do not wish to have their labels on my garmentsBusiness Response Dear [redacted],We would like to offer our sincerest apologies for the issue that occurred with your order and for any subsequent inconvenience to you. We have refunded you the full amount of your order.Thank you,[redacted] Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have yet to actually see a refund. This business is a sham and should be fined and/or shut down. People count on businesses to help them and other businesses. And you did not help me. I just started this business and all I wanted was some labels. I do not accept this action. Final Business Response Dear [redacted], Again, I would like to offer my sincerest apologies to you for the issue that occurred with your order. I assure you that it was not at all our intent to create any problems during the processing of your order. Our goal is to always provide excellent service to our customers, and I am very sorry that we came short of this goal with your order. Your refund has been processed. Please allow 3 to 5 business days to post to your account. I have included here the refunded transaction receipt for your reference.Please see document online.Final Consumer Response

This company cannot get anything right...and they lie to you.They sent me the wrong patch after I specifically told them the specific patch I wanted made. Instead of rushing the order to correct it, they sat on it for a week and subsequently missed my deadline. They told me the product would be delivered by 7/19 to meet my deadline, they shipped for 7/22 delivery and did not do anything to ameliorate the situation. Do not trust this company and do not use Anna if you want your product done right.Desired SettlementI asked to speak with a supervisor multiple times and could not get a call back. At this point, I want my money back.Business Response We produced a redo order of the original order placed by [redacted] free of charge because the original order was incorrect. We informed our Production team that this redo order required urgency to meet [redacted] deadline date of 7/20/16. Unfortunately, the order was not completed and did not deliver to [redacted] until 7/21/16, 1 day after the deadline date. We want to offer our sincerest apologies that despite our best efforts, we were unable to meet the deadline by 1 day for [redacted]'s project. We will be happy to provide [redacted] with a refund of his order, however, we will require that he return the merchandise to us prior to receiving the refund. Once his order has been returned to us, we will promptly process the refund. The shipping cost will also reimbursed to him. The order will need to be returned to us via USPS, Priority Flat Rate.

Our order was shipped to the wrong address. We sent the correct address on March 23 and since then have not received the shipment nor any word.Order [redacted] On Feb. 14 we paid for an order of 100 woven labels. On March 23 we were advised that the order had been shipped, but it was not to our address. We sent the correct address and have heard nothing from the company since. We have e mailed, telephoned and written them but they have not replied. We no longer care if we get the labels but we would like to hear something from The Studio.Desired SettlementWe have given up expecting any real settlement, although getting the labels or getting the money back would be nice (C$144.30) A simple apology is all we really want.Business Response Contact Name and Title: [redacted]/Admin Mgr.Contact Phone: [redacted]Contact Email: [redacted]Dear [redacted],We would like to offer our sincerest apologies that your order was shipped incorrectly to the wrong address. We were not made aware of this issue until this report was received.We will be happy to redo your order, of course, at no cost to you or we will provide you with a full refund.Please let us know which option you would prefer.Again, we are truly sorry for this error.Kind regards,[redacted]Administrative ManagerConsumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Apparently none of my e mails was received, and the letter I sent on May 6 was returned marked "Not at this address", although it was sent to the address on The Studio's website and e mails to me. The Studio has now agreed either to redo the order or to refund the payment. I intend to choose the refund, and am fully satisfied with that. Thanks to Revdex.com for helping me to get in touch with The Studio when nothing else was working.

I called the company with a problem.
They were very helpful in locating the record of the purchase and assisted me in gathering the informaiton that was needed.
Wonderful experience","pos-1