The Style Room

would always refer
back to as her goal look. ***We did not refer
to photo 1 at this appointment***On Jan 29th Miss
*** came to her appointment and we consulted (as we always do) and we
concluded that she needed to touch up her gray areas as a retouch and she said
that her ends had gotten too light.***Touch up gray
areas is a true statement; *** told ME my ends had gotten really
light and I agreed that the color came out and wanted the same toner as
she had done on the last appointment. I told her I really loved the look
she did last time, the titanium/grey AKA icy blonde. She said okay, she was
going to mix the colors and she knew which one it was because one of the colors
was a new one they had just used from my last hair appointment ***So we decided to
tone them down. I mixed her formula applied it, shampooed it out and told her
that I thought the toner had gone just a little bit darker than I anticipated
and it was probably due to her hair being so dry. I also told her that if it
was too dark for her to be patient and in a couple of weeks it would probably
lighten on its own, hence why it had been so light when she came in to this
appointment because the toner had slipped off of it from the previously
appointment.***All the
pictures presented, ***'s pictures and mine do not show full brown at
the bottom; *** stated that it would be just a few washes or so
and it would be like before. She said so like, three weeks or so. Since these are not daily washes. So, I
was to be happy with keeping dark hair that I did not want for three weeks
before I should say that there is a real issue with the dark hair color?***agreed,paid left and
then about an hour or so later she started sending me texts about how she
was really devastated about her hair and that it was her security blanket and
that she was going to chop it off. I was unsure why she hadn’t mentioned this
to me while she was still in the salon.***I said, it is
really dark a couple times, *** said it was just a touch darker and it would
wash out in 3 washes, it is not permanent. *** told me it was a pretty
color. *** told me this VERBALLY in the salon and via text***I then told her that
the good news is that it’s just a toner and over time it would lighten on its
own and if she shampooed it a lot more it would happen a lot quicker. I also
reached out to her previous stylist, that also works with me ***, to see if
she could maybe help her since she was so upset and I would just pay her the
money she paid me ($96 )to do it. *** she did
not have to give all of it back since she did do some work, but ***
said she was focusing on her journey honestly, and the stress she was
under and it would make her feel better if she did that***Unfortunately ***
wasn’t available to do so I told her I would reached out to another salon and
that they were going to contact her. Which they did through text and she never
responded.***I was expecting a
professional phone call, I did not get. However, after looking at my text
messages APPLE phone, it did say I had one from an unknown sender, I did not
see that because I do not look in the unknown sender box***In my professional
opinion either waiting a couple of weeks and washing it with clarifying shampoo
would’ve lightened it considerably or even coming back in to another stylist
that I was getting her set up with for a soap cap and a conditioning treatment would
have solved the problem.***A soap cap and
clarifying shampoo is not saving the integrity of my hair; which was what was
trying to be prevented. Clarifying shampoo cost money and cost my time trying
to correct the dark that was put at the bottom of my hair. Professional opinion
was given to me when I went for a consult color correction and they were unsure
what exactly was done to my hair, their educated guess was it was the wrong
color/toner or toner left on too long OR the fact that when you do a dark
touch up at top and light toner at the bottom you should be washing at least
the bottom part of the hair with cooler water because the dark will deposit to
the bottom. Which, my hair was
darkened at the top the same time the bottom had the toner put on BUT washed at
the same time with warm water*** She then reached back out to me and said *** was unavailable and asked
for a partial refund. I told her I would refund the toner amount which
was $20 and her tip which was $16 and would only charge her $50 for the
retouch. I did so through square and have enclosed the receipt(Photo #5). I
also told her I was no longer able to honor her next appointment and wished her
well. I realized Miss *** was not happy with me or my services and due to
prior conflicts in her rescheduling and working around her showing up to
appointments late. I thought it was best for us to no longer be in a
business relationship. ***I never knew of
any issues until this incident, this works two ways, why did *** not tell me
"while I was in her chair" that arriving late was not acceptable
whatsoever. I do live 20+ minutes away and cannot predict traffic perfectly but
I tried. If I was late it was never over 5 minutes, however I understand 1 minute
is late. I was never told there was an issue with me being late over the
years, however within the years I also never mentioned to *** the times she
was running behind, it was more than one time as well. *** In the last 3 years I have done her hair and she has never complained that she
didn’t like her hair and even recently sent me a referral client. Overall I
think she has always been pleased with her hair. I am the 3rd person in our
salon that has taken her on as a client. This is not the only time Miss ***
has complained about a business in the beauty Industry.***There was only
one other time I was unhappy about my hair but I did not say anything and I
kind of wish I had because then this incident would of never happened. I did go
to *** and she went on maternity leave, she mentioned that *** could help
while she was out, I went to *** and then our schedules did not work out so
she said *** might have openings. I will say *** did work evenings so our
schedules did work best that I knew of. I was always grateful that she could
get me in when I texted her within the couple weeks of a text. Again, I never
knew this was an issue over the years.*** I’m not OK with Miss *** exploiting my personal information about me that
was shared in confidence with her while she was in my chair at the salon. And
the ill willed remarks are totally unnecessary. ***I apologize that I was explaining the truth, I could have used elective surgery but when discussed, it was told to me as ***, never used was: elective surgery. But, I can see using that choice of word. Unnecessary was the way I felt I
was being treated, like an inconvenience because *** had other
things on her mind. I should have not said a word because *** could not
be under stress. I was not OK with that either but had to endure it. *** even stated it should have been handled differently. I
had asked her if I went to the salon owners about this would they be help
with how I was being handled with. She said, QUOTE “unfortunately she runs her
own business, I don’t know if the owners can do anything. It should’ve been
handled differently. I don’t want it to look like it’s the style rooms fault. I
run my business the right way I feel. I’m really sorry girl.” END QUOTE.
Therefore, the Revdex.com is the only other way I could think to help.***was My
intention is that I want nothing but the best for Miss *** and I was merely
telling her I was no longer able to make her happy. I have been very
professional and trying to make Miss *** happy and it’s unfortunate that she
is not and has come to these conclusions. I believe that she is trying to
“ruin” and slander my name because I asked her not to come back to have me do
her hair services.***My conclusion is:
I was treated with disregard and poorly because I was seen as a problem literally
less than 24 hours before a journey. I felt like I was a hot potato, with text
saying *** may be able to help and money was transferred via *** to ***,
*** reached out kindly apologizing that she could not. She gave me another
contact within the salon. I reached out and heard nothing. *** texted me
that another salon would reach out. At that time, I did not see a professional
phone call & was unaware at that time they sent a text & it went into
the unknown text message box. I was okay
with ***’s decision to no longer work me. I can confidently say that I was
not and am not trying to ruin or slander anyone’s name, *** or The Style
Room. I am merely stating facts and do not want this to happen to anyone else.
I think it is important to understand how your client(s) feel as they leave the
salon (when someone mentions that their hair is dark, because they were
expecting non-dark, probably best not to
try and blow it off) and if there
is something wrong to handle the issue respectfully.