The Sube Shop

To Whom It May Concern:Thank you for bringing this customer concern (** ***, submitted on 1/20/2018, to our attentionThe satisfaction of our customers is of utmost concern, as they define the business as a wholeWe certainly recognize the importance of the positive efforts the RevDex.com brings about in the Greater West Virginia area, as this is our home and we serve our neighborsThe Sube Shop ultimately wishes to reach a fair and reasonable resolve in this situation. The Sube Shop completed a service ordered by the customer, and paid in full by the customer, indicating satisfactionAfter the fact, the customer recalled that he had a warranty on the vehicle that would have potentially covered the serviceHe requested that The Sube Shop contact the warranty companyThe warranty company denied the claim, based on the fact that it was not filed prior to the work being finishedThis is unfortunately out of the hands of anyone at The Sube Shop, though we recognize that it is unfavorableWe would be happy to comply with the needs of the warranty company, should they overturn their decision to deny the coverageThank you for your time