Dear Ms [redacted] :The additional two transfer fees that were charged to your account have been rebated to youAs a courtesy, we have also rebated the $surcharge that you were assessed by the non-Summit ATM on 11/11/We have reviewed your account and determined that the fees were charged in line with The Summit's rate and fee schedule based on the timing in which the merchant submitted the transactions for paymentMerchants vary greatly in the timing with which they submit transactions for processingUnfortunately, The Summit has no control over thatOccasionally, this results in a hold expiring prior to a merchant submitting the transaction for settlementWe realize that this can be confusing and hope that rebating the additional fees to you resolves this in an acceptable manner.You are eligible for two free non-Summit ATM transactions per monthIn line with The Summit's rate and fee schedule, any transactions exceeding that will be assessed a $non-Summit ATM usage feeThe $fee that was assessed was not a fee from The SummitIt was a surcharge assessed by the ATM which is not owned by The SummitSurcharges are separate from the non-Summit ATM fees described earlierRealizing that this can often be confusing as well, we have rebated that surcharge to your accountThank you for your membership with The SummitWe appreciate the opportunity to serve you
*** *** ***Dear Ms***The Summit Federal Credit Union is in receipt of the message that you sent to the Revdex.comWe are taking the opportunity to address the concerns that you raised in your correspondence with the hope of resolving the matter to your satisfaction
and/or explaining the reasons behind the way we've handled the matterOn March 28th, you were sent a letter from our Senior Vice President and Chief Financial Officer, *** ***Enclosed with the letter were account statements, interim account print outs, signed teller slips, and receipts for all of the transactions that you've noted in this as well as your other correspondence regarding this matterThe letter and documentation was also sent to the NCUA in response to the same concerns that you raised with their officeWe have thoroughly audited the documentation and other records and found no discrepancies between our records and the transactions on your accountPlease feel free to contact me directly at (*** to further discuss this and your other correspondenceI have elected not to include the documentation that you've received as to avoid redundancyI am more than happy to provide it to you again through this channel if you chooseSincerely,*** ***lwoodDirector, Member ServicesThe Summit Federal Credit Union
Dear Ms. [redacted]:The additional two transfer fees that were charged to your account have been rebated to you. As a courtesy, we have also rebated the $2.99 surcharge that you were assessed by the non-Summit ATM on 11/11/17. We have reviewed your account and determined that the fees were charged in...
line with The Summit's rate and fee schedule based on the timing in which the merchant submitted the transactions for payment. Merchants vary greatly in the timing with which they submit transactions for processing. Unfortunately, The Summit has no control over that. Occasionally, this results in a hold expiring prior to a merchant submitting the transaction for settlement. We realize that this can be confusing and hope that rebating the additional fees to you resolves this in an acceptable manner.You are eligible for two free non-Summit ATM transactions per month. In line with The Summit's rate and fee schedule, any transactions exceeding that will be assessed a $2.00 non-Summit ATM usage fee. The $2.99 fee that was assessed was not a fee from The Summit. It was a surcharge assessed by the ATM which is not owned by The Summit. Surcharges are separate from the non-Summit ATM fees described earlier. Realizing that this can often be confusing as well, we have rebated that surcharge to your account. Thank you for your membership with The Summit. We appreciate the opportunity to serve you.
Dear Ms [redacted] :The additional two transfer fees that were charged to your account have been rebated to youAs a courtesy, we have also rebated the $surcharge that you were assessed by the non-Summit ATM on 11/11/We have reviewed your account and determined that the fees were charged in line with The Summit's rate and fee schedule based on the timing in which the merchant submitted the transactions for paymentMerchants vary greatly in the timing with which they submit transactions for processingUnfortunately, The Summit has no control over thatOccasionally, this results in a hold expiring prior to a merchant submitting the transaction for settlementWe realize that this can be confusing and hope that rebating the additional fees to you resolves this in an acceptable manner.You are eligible for two free non-Summit ATM transactions per monthIn line with The Summit's rate and fee schedule, any transactions exceeding that will be assessed a $non-Summit ATM usage feeThe $fee that was assessed was not a fee from The SummitIt was a surcharge assessed by the ATM which is not owned by The SummitSurcharges are separate from the non-Summit ATM fees described earlierRealizing that this can often be confusing as well, we have rebated that surcharge to your accountThank you for your membership with The SummitWe appreciate the opportunity to serve you
*** *** ***Dear Ms***The Summit Federal Credit Union is in receipt of the message that you sent to the Revdex.comWe are taking the opportunity to address the concerns that you raised in your correspondence with the hope of resolving the matter to your satisfaction
and/or explaining the reasons behind the way we've handled the matterOn March 28th, you were sent a letter from our Senior Vice President and Chief Financial Officer, *** ***Enclosed with the letter were account statements, interim account print outs, signed teller slips, and receipts for all of the transactions that you've noted in this as well as your other correspondence regarding this matterThe letter and documentation was also sent to the NCUA in response to the same concerns that you raised with their officeWe have thoroughly audited the documentation and other records and found no discrepancies between our records and the transactions on your accountPlease feel free to contact me directly at (*** to further discuss this and your other correspondenceI have elected not to include the documentation that you've received as to avoid redundancyI am more than happy to provide it to you again through this channel if you chooseSincerely,*** ***lwoodDirector, Member ServicesThe Summit Federal Credit Union
letter to be sent to member
Dear Ms. [redacted]:The additional two transfer fees that were charged to your account have been rebated to you. As a courtesy, we have also rebated the $2.99 surcharge that you were assessed by the non-Summit ATM on 11/11/17. We have reviewed your account and determined that the fees were charged in...
line with The Summit's rate and fee schedule based on the timing in which the merchant submitted the transactions for payment. Merchants vary greatly in the timing with which they submit transactions for processing. Unfortunately, The Summit has no control over that. Occasionally, this results in a hold expiring prior to a merchant submitting the transaction for settlement. We realize that this can be confusing and hope that rebating the additional fees to you resolves this in an acceptable manner.You are eligible for two free non-Summit ATM transactions per month. In line with The Summit's rate and fee schedule, any transactions exceeding that will be assessed a $2.00 non-Summit ATM usage fee. The $2.99 fee that was assessed was not a fee from The Summit. It was a surcharge assessed by the ATM which is not owned by The Summit. Surcharges are separate from the non-Summit ATM fees described earlier. Realizing that this can often be confusing as well, we have rebated that surcharge to your account. Thank you for your membership with The Summit. We appreciate the opportunity to serve you.