It is always a concern to our company when a client has a product that is no longer working and requires serviceAs with all claims for warranty service we did request documentation from the client to show the date of purchase of his watch from an authorized retailer.Since this watch was
in our collection from 2004-we are well outside the terms of the two year warranty based on the distribution era, however the active period for warranty coverage would begin from the date of purchase.if the client could provide us with the name of the retailer from where the watch was purchased we would be happy to contact them on his behalf in an effort to obtain this required information.otherwise the cost to service his timepiece will remain, but as a gesture of goodwill in an effort to close this case we will extend the discount on the required service to 25% off the suggested retail price(tax and shipping are still applicable).Sincerely,Swatch Group, US Customer Service
It is always a concern to our company when a client has a product that is no longer working and requires service. As with all claims for warranty service we did request documentation from the client to show the date of purchase of his watch from an authorized retailer.Since this watch was in our collection from 2004-2009 we are well outside the terms of the two year warranty based on the distribution era, however the active period for warranty coverage would begin from the date of purchase.if the client could provide us with the name of the retailer from where the watch was purchased we would be happy to contact them on his behalf in an effort to obtain this required information.otherwise the cost to service his timepiece will remain, but as a gesture of goodwill in an effort to close this case we will extend the discount on the required service to 25% off the suggested retail price(tax and shipping are still applicable).Sincerely,Swatch Group, US Customer Service
It is always a concern to our company when a client has a product that is no longer working and requires serviceAs with all claims for warranty service we did request documentation from the client to show the date of purchase of his watch from an authorized retailer.Since this watch was
in our collection from 2004-we are well outside the terms of the two year warranty based on the distribution era, however the active period for warranty coverage would begin from the date of purchase.if the client could provide us with the name of the retailer from where the watch was purchased we would be happy to contact them on his behalf in an effort to obtain this required information.otherwise the cost to service his timepiece will remain, but as a gesture of goodwill in an effort to close this case we will extend the discount on the required service to 25% off the suggested retail price(tax and shipping are still applicable).Sincerely,Swatch Group, US Customer Service
It is always a concern to our company when a client has a product that is no longer working and requires service. As with all claims for warranty service we did request documentation from the client to show the date of purchase of his watch from an authorized retailer.Since this watch was in our collection from 2004-2009 we are well outside the terms of the two year warranty based on the distribution era, however the active period for warranty coverage would begin from the date of purchase.if the client could provide us with the name of the retailer from where the watch was purchased we would be happy to contact them on his behalf in an effort to obtain this required information.otherwise the cost to service his timepiece will remain, but as a gesture of goodwill in an effort to close this case we will extend the discount on the required service to 25% off the suggested retail price(tax and shipping are still applicable).Sincerely,Swatch Group, US Customer Service