The Swatch Group Reviews (1)
The Swatch Group Rating
Description: Watches - Wholesale & Manufacturers
Address: 1817 William Penn Way, Lancaster, Pennsylvania, United States, 17601-5830
Phone: |
Show more...
|
Add contact information for The Swatch Group
Add new contacts
Review: I bought Calvin Klein watch that is manufactured by Swatch from a reputable online website (www.newegg.com). At the time of purchase the watch was noted to come with a one-year warranty. Within one year the watch broke, which was not a result of rough use. I wore the watch on special occasions and had not worn it but more than a few times. I sent in the watch requesting the part of the watch that was broken to be fixed, and after over a month I received an invoice saying that I had to pay for the repair. Swatch states that since the watch was purchase online, the warranty is not valid. This was never stated at time of product purchase, and I am currently in contact with Newegg to find out why there was this major discrepency. In addition, Swatch tried to add unwanted services on to the invoice thad I had not requested. Overall I am very disapointed that I spent hundreds of dollars on a watch that had a one year warranty and now that watch is broken and Swatch is refusing to honor the warranty. A watch that costs hundreds of dollars should be of better quality, and if it breaks within the warranty period, it should be covered regardless of the online nature of the purchase.Desired Settlement: I want the warranty honored and the required repair free of charge.