The Sweat Club

I subscribed after seeing all the 5 star reviews everywhere else and reading about their “great” customer service. I also read about their full refund policy and decided to give it a shot. That was a mistake. First set I received the leggings ran very small, I always get size small and rarely have issues with other brands, and they were also extremely dense and had minimal stretch. Terrible workout material. The day after I received them I sent an email asking for a return label (there wasn’t one included in the box) and received a reply the next day asking for more details on the exchange, even though I clearly stated I wanted to return and not exchange. So I reply with my concerns about the size and material and further clarify that I want to do a return not an exchange. A couple days go by and I didn’t receive a reply so I emailed again, using the same thread, and get the same response as the first time ( more details). So I respond the same way I did the first time. I got a reply that same day saying they are sorry to hear that and asking me if I want a refund. Who wants to do a return without a refund? That was just a stupid question. That was four days ago and I have sent three more emails since then asking for my label and still have not received a response or my label. Horrible customer service and the pair of leggings I received were horrible. The sports bra wasn’t as bad and I don’t know how other pairs they send are but I will not be sticking around to find out. I also believe they filter their reviews since their website only shows 5 star reviews. I would not recommend this company to anyone.