The Swimming Man

Dear Mrs***, Thank you for your feedback I apologize for any frustration or stress the process of building your pool has caused I agree that it has taken too long for some of these items to be resolved and take responsibility for this I have taken steps to address your issues and will remain in communication with you as to schedule It is my goal to be resolved by March 1st Thanks you, [redacted] ***

Complaint: ***
We appreciate your response Mr*** and your willingness to freely take responsibility for the items raised in the claim We ask that your response be specific about what you intend to do regarding each of the items raised in the complaint to help detour future misunderstandings A summary from our perspective is below and if you agree with it, we ask that you respond affirming your acceptance of the solution to each item with your goal of closure on all by March 1, 2015:1) Driveway damages: provide refund of the $protection fee2) Shower Installation with agreed upon fittings3) Stair/Ladder, railing & gate - stair/ladder, railing and gate designed and installed w/ our prior approval of the design and finish4) Underside of Plank repairs - new decking cut and installed to fit around the X support repair5) Grommets - install in agreed upon locations with agreed upon installation technique6) Equipment fence - complete it (reverse door and screw down all boards)7) Pool surface - negotiate with us on a solution to the spotting/damage associated with the abalone shell additive Regards, ** ***
Regards,
** ***

Good Evening ***, I thought I had responded to you appropriately the first time I wrote. I have been in regular communication with the client as recently as yesterday the 23rd coordinating schedule. My men have been at the job on multiple occasions and I believe I am on path to address all the ***’s issues. The completion by March 1st is not realistic however as we have been receiving inclement weather. There are materials being fabricated per the ***’s approval on the stair design. I will need to check on the status of that tomorrow to understand what the welders timeline is. I ordered a board for the shower per Ms ***’s request, making it available to the installer who is doing some other work on site unrelated to any issues. I agreed to the Paver solution. I have spoken to the ***’s about the plaster with a mutually agreeable solution in discussion. Please let me know if this communication is sufficient for you. I will be glad to accommodate in all good ways Thanks, *** ***

Thank you for your feedback. I apologize for any frustration or stress the process of building your pool has caused. I agree that it has taken too long for some of these items to be resolved and take responsibility for this. I have taken steps to address your issues and will remain in communication with you as to schedule. It is my goal to be resolved by March 1st. Thanks you, *** ***

Dear Mrs. [redacted],   Thank you for your feedback.  I apologize for any frustration or stress the process of building your pool has caused.  I agree that it has taken too long for some of these items to be resolved and take responsibility for this.  I have taken steps to address...

your issues and will remain in communication with you as to schedule.  It is my goal to be resolved by March 1st.    Thanks you,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Mr. [redacted] has communicated with us about how we want to go forward and we trust he will follow through with regular communications and ensuring all of the areas of concern are adequately and appropriately addressed.  We genuinely appreciate his positive and cooperative demeanor throughout this process and look forward to gaining mutually satisfying closure for us all.
Regards,
[redacted]