The Tactical Sumo

Business Response to a Complaint
Complaint ID#:
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Company Name: The Tactical Sumo
Company Contact: *** ***
Company Phone: 8***
Company Email: ***
Person Who Sent the Complaint: *** ** ***
Staff Member: *** ***
Response: Good morning, I hope this email finds you well and having an exceptional day thus farWe are emailing you this morning in response to your letter that you sent our company via USPS and in which we just received on 05/24/on the topic of complaint #***, complainant MrC***Before we discuss the complaint, we would first like to advise that we did in fact receive your previous letter on the complaint in question and before we contacted you on the subject, we attempted to contact the complainant yet again to see if there was something we could do to rectify the situation in an attempt to obtain 100% customer satisfaction and in a mean to resolve the issue at handBut with no luck we were unable to obtain a response from customer *** *** who is in fact the name on our invoice as the payee of said order, or at least it was her credit card number, name and address in our system, now on to the complaintNovember 28th, at 1714hrs, an order was placed by *** *** on our website for one Concealed Carry Soft Shell Jacket, with size indicated of Extra Large totaling 106.99, order #Now the order was sent to our wholesaler and was processed on that day and sent out via USPS on December 7thNow upon the customer receiving the order, we were contacted by a MrC.*** about the order and were advised that the Jacket that he had received was in fact the wrong sizeIn hearing that the item was the wrong size, our company apologized and made an attempt to rectify the situation by placing an order expedited that day so that the customer would receive the correct item and size with minimal waitAnd I do believe that our company sent extra items as well to compensate the customer for his wait, the items I do believe were patches and a tactical bracelet that we sell in our company, monetary value does not matter due to the fact that we strive for 100% customer satisfaction and this was a way of trying to give a little extra for our mistakeNow the customer returned said jacket and conversed with the owner of the company about the orderFrom our records the customer made several attempts to contact our Facebook store and even the business number and in some documented cases up to seven times a day with successful attempts by talking to the owner about the itemFrom our records even after the correct item was received by the customer and acknowledged that it was the correct item, the customer was still not satisfied and still attempted to contact our customer service department to obtain further compensationOur records indicate that MrC.*** contacted and made contact with our company times over the course of the year thus far and dating back to the arrival of the correct itemWe have documented texts of harassment by said customer but since this is not the issue it is irrelevant in this caseWhat is the case is a disputed amount of $for shipping the incorrect item back the companyOur owner was made aware of this and he has authorized the payment of $back to the customer, but it is debited amount will be paid to Mrs*** *** who is our records of the payment, not MrC***We here at The Tactical Sumo hope this will finally be sufficient resolve to this case and deeply apologize Mrs*** *** that you had be involved in this ongoing issue within our companyWe would like to thank you again for bringing this to our attention and if you require any documentation of the refund of the shipping cost please feel free to contact our company at ***Thanks again, The Sales Team The Tactical Sumo / SumoTac, LLC Sent on: 5/25/11:27:AM

Business Response to a Complaint Complaint ID#: *** Company Name: The Tactical Sumo Company Contact: *** *** Company Phone: 8*** Company Email: *** Person Who Sent the Complaint: *** ** *** Staff Member:
*** *** Response: Good morning, I hope this email finds you well and having an exceptional day thus farWe are emailing you this morning in response to your letter that you sent our company via USPS and in which we just received on 05/24/on the topic of complaint #***, complainant MrC***Before we discuss the complaint, we would first like to advise that we did in fact receive your previous letter on the complaint in question and before we contacted you on the subject, we attempted to contact the complainant yet again to see if there was something we could do to rectify the situation in an attempt to obtain 100% customer satisfaction and in a mean to resolve the issue at handBut with no luck we were unable to obtain a response from customer *** *** who is in fact the name on our invoice as the payee of said order, or at least it was her credit card number, name and address in our system, now on to the complaintNovember 28th, at 1714hrs, an order was placed by *** *** on our website for one Concealed Carry Soft Shell Jacket, with size indicated of Extra Large totaling 106.99, order #Now the order was sent to our wholesaler and was processed on that day and sent out via USPS on December 7thNow upon the customer receiving the order, we were contacted by a MrC.*** about the order and were advised that the Jacket that he had received was in fact the wrong sizeIn hearing that the item was the wrong size, our company apologized and made an attempt to rectify the situation by placing an order expedited that day so that the customer would receive the correct item and size with minimal waitAnd I do believe that our company sent extra items as well to compensate the customer for his wait, the items I do believe were patches and a tactical bracelet that we sell in our company, monetary value does not matter due to the fact that we strive for 100% customer satisfaction and this was a way of trying to give a little extra for our mistakeNow the customer returned said jacket and conversed with the owner of the company about the orderFrom our records the customer made several attempts to contact our Facebook store and even the business number and in some documented cases up to seven times a day with successful attempts by talking to the owner about the itemFrom our records even after the correct item was received by the customer and acknowledged that it was the correct item, the customer was still not satisfied and still attempted to contact our customer service department to obtain further compensationOur records indicate that MrC.*** contacted and made contact with our company times over the course of the year thus far and dating back to the arrival of the correct itemWe have documented texts of harassment by said customer but since this is not the issue it is irrelevant in this caseWhat is the case is a disputed amount of $for shipping the incorrect item back the companyOur owner was made aware of this and he has authorized the payment of $back to the customer, but it is debited amount will be paid to Mrs*** *** who is our records of the payment, not MrC***We here at The Tactical Sumo hope this will finally be sufficient resolve to this case and deeply apologize Mrs*** *** that you had be involved in this ongoing issue within our companyWe would like to thank you again for bringing this to our attention and if you require any documentation of the refund of the shipping cost please feel free to contact our company at ***Thanks again, The Sales Team The Tactical Sumo / SumoTac, LLC Sent on: 5/25/11:27:AM