The Tanning Store

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and received as requestedThe refund has been processed and I consider this complaint resolvedThank you! Regards, [redacted]

The dates on the tanning solutions are "born on" dates, not expiration datesAll solutions have date of manufacture, not expirationThese are freshI will email her too
Thank you
*** ***
The Tanning Store

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

$was refunded

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and received as requested. The refund has been processed and I consider this complaint resolved. Thank you!
Regards,
[redacted]

They send us products that is about expire.. We received the products on Dec 27 '16 and one of our solutions we received he a expiring date of 3/1/17 !!! By the time it expires we won't even be done with the bottle, I strongly recommend not to by any products from this company

Review: I purchased a sunless tanning system for $270.00 about a year ago. The very first time I used the system, it was defective! The container that holds the liquid tanner was leaking from the seal, causing it to run all over the place. It was awful. I had run stains all over my body from it running down the container, onto my arms and other parts of my body as I was trying to move about while spraying my whole body. I called, explained the problem and the gentlemen said he would replace the seal because they sometimes have issues with them on that particular model. I explained that I did not think that it was the seal. He would not trade the system . I have attempted to use the machine with the replaced seal and I am having the same problem. I have called several times and made no success.Desired Settlement: I would like to get a different make or model that works just as it should. NO LEAKING!

Business

Response:

I have investigated the claim by [redacted]. She purchased the tanning system on 7 /27 /2012. On 8/30/2012, she contacted us concerning a leak around the cup on the spray system. We sent her a new gasket for the gun and a free liter of tanning solution for her inconvenience. We explained to her if the gasket did not fix the issue, the gun was under warranty. Our warranty policy is the customer returns the defective item to us and we would repair or replace the damage item. We also pay return shipping. We do not have any other documentation that we had talked to her. It is our policy to document all complaint or issues with any order. No one remembers talking to her except the 9/30/2012 call. The unit had a one year warranty which has now expired. We will extend the warranty program to her to fix this issue. Regards Randy Eades

Review: I was sold expired products. I contacted them about it and never received a response.

Business

Response:

The dates on the tanning solutions are "born on" dates, not expiration dates. All solutions have date of manufacture, not expiration. These are fresh. I will email her too.

Thank you

The Tanning Store

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,