The Tasteful Garden Reviews (%countItem)
The Tasteful Garden Rating
Address: 973 County Road 8, Heflin, Alabama, United States, 36264-3650
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for The Tasteful Garden
Add new contacts
Took my order and didn't inform me that they cancelled until I reach out 3 times for my deliver info. They are aware of my Revdex.com complaint.
April 20 placed order #XXXXX with confirmation that order will ship week of April 27
April 25 - Tasteful Garden posted on *** that they have sold out of tomatoes
April 27 first request for shipping information
May 4 inquiry through website for delivery info
May 4 Request - Where is my order? responded to order confirmation email
May 5 responded that my order had been cancelled.
They lack credibility and should be investigated.
I want my order delivered.
Contact Name and Title: *** Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@tastefulgarden.com
This customer placed her order during which time we were taking down the website because we had sold out of our tomatoes for the season. We sold out on 4/17, but were not able to update our site until the following Monday, 4/20. Although we would love to fill her order and ship it as she has requested, we do not have the product available to make that happen. She was notified 5/13 as to why this happen and why her order was cancelled. She was never charged for the order.
Hi,
dealt with a *** in Sales on 8/22 regarding and supplied pictures of dead vegetables which they refused to guarantee. Not only did the vegetables arrived dead but I was put through sending multiple emails and pictures to be told that it was due to not unwrapping plastic. I also find out the *** in Sales was a nursery employee that was not an employee of customer services.
Product_Or_Service: 8/12/19
Order_Number: XXXXX
Exchange I wanted live plants sent since I paid for them which would be the spinach arugula beets and lettuce red romaine.
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@tastefulgarden.com
I have attached all correspondence with our customer who filed this claim, as well as a copy of the FedEx delivery confirmation.
We guarantee that our plants will ARRIVE to the customer healthy and safely. This customers plants were delivered on Thursday, but she did not open the package until Saturday. She also did not unwrap the plants as instructed by the flyer in each shipment we send. Therefore, her plants died because they were left in the box and wrapped too long without air (oxygen) and water. We did agree to reship her Spinach plant because all of our spinach were shipped to early. She was ask to provide pictures of everything because we need proof from the customer in order to refund or reship plants. All of these policies are listed on our website. I tried to contact the customer at the number she provided but got no answer. The customer was asked to contact me, *** THE OWNER, several times, but refused to do so. Therefore, without verbal communication, we feel we have done all we can to satisfy this customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had further plants die and the plants were not alive on arrival. The first shipment did not come till Saturday. Unfortunately, the plants I did receive weren't there or dead, died shortly after, packaging was strange, and I paid for this.
I want all reshipped or refunded.
The owner did not contact me and also had an employee respond to me with her name???
I will never order from this place again!
It's obvious that we will not be able to reach a mutual agreement with this customer, as we are not willing to reship or refund for the plants that the CUSTOMER let die, due to the fact that she did not open her box until Saturday. I have provided documentation to show when the package was actually delivered. In addition, I would like to say that this customer ordered from us back in February. She had two shipments. One in April and one in May. At no time during the Spring season did she complain about any of those plants or have a problem with either shipment. Therefore, it would appear that the customer doesn't want to take responsibility for her actions, or lack thereof in this case.
I have also provided documentation showing where I, *** THE OWNER, tried to reach the customer and also where we have emailed back and forth numerous times. I also explained in that documentation why I had an employee using my email.
I would like to request, at this time, that Revdex.com view all the documentation provided and make a judgement in the case.