The Technology Department, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all it wasn't ten days later, and I find it very odd that whom ever wrote the response has in no way made any effort to speak with me. As I have attempted to speak to the owner and haven't had a return phone call. The tech states that he could look at the screen but if removed and it wasn't any problem then I would be reponsible for the repair. I absolutely done nothing to cause this damage and I'm not comfortable allowing him to rip the phone apart and I get stuck with another 95.00 dollar bill. And as far as the "deep" discounts the tech offered if approved a 5% discount. If it was a deep discount I  would've accepted it and went on, but at this point I will accept nothing less than the. Screen to be replaced for no cost. As I paid to have it done correctly in the first place
Regards,
[redacted]

We do try to keep prices listed on the website up-to-date, but prices in this market do fluctuate often and it is stated that prices are subject to change. We have made sure the website is currently up-to-date. This is also why we always give the prices up front to customers when repairs are dropped...

off. The customer was informed up front that the repair price was 89.99 (with tax = $95.39). The repair was completed the same day as it was dropped off and there were no issues present at that time. Ten days later the customer returned and gave the explanation as they stated in their complaint. The technician informed them that he would be glad to inspect the phone to see if there is evidence of a defective part or workmanship, but further physical damage to the phone after repair is not covered. The customer did not want to leave their phone for us to inspect, so there is nothing further we can do at this point. We are always sympathetic to our customers when damage happens after repairs, including giving deep discounts to get their phone back to working condition. Unfortunately we were not given the opportunity to do so. We will be more than glad to further work with this customer to help remedy their situation.

Thanks so much for bringing this complaint to our attention. It is our desire to address any customer dissatisfaction that may arise. We perform each repair with quality and the customer in mind. Since our opening in March 2014, we have logged nearly 1500 repairs/work orders for our customers and...

continue to grow! ?
When devices suffer a trauma significant enough to cause damage, it unfortunately can cause more damage than is apparent. When this becomes apparent during the repair of a device, we sympathize with the customer and attempt to work with them to return their device to a working order the best we can. As a repair shop, we perform work as we are authorized and cannot just refund money on work that was performed because a customer now feels his phone is not worth it.
In this case, we performed the work as authorized, even staying open 11/2 hours late to accommodate the customer’s schedule. The replaced parts worked satisfactory as they were inspected, accepted, and paid for by the customer. When additional issues were discovered with the device, we offered to work with the customer to repair them, but the customer was not willing.
Below are the details of the work order #[redacted]
Customer Explanation:
Phone was recently purchased used
The screen stopped working
The lock button was not functioning
Customer had already took apart to attempt repair himself
Services Offered:
Examine existing screen connections
Screen replacement
Lock button replacement
A technician examined the existing connections and determined them to be ok. A test screen was then connected to the phone which displayed an image.
We advised the customer of the results and he authorized the screen replacement and the lock button replacement.
The customer arrived, inspected the repair to be satisfactory, and paid for services in total of $143.08. (Receipt #[redacted] @ 6:15 PM)
When the customer returned his pre-paid sim card to the phone, it was noted that it remained saying ‘Searching’ and would not connect to cell services. We inspected the ???????????[redacted], KY 42431 ?
phone to make sure all connections were properly made and found them to be correct.
We offered to diagnose any further issues the phone may have, but it would have to be the following day since we were already open an hour and half late. The customer opted to take his phone and to let us know later if anything was needed.
The customer returned the next morning and said he had attempted to further fix the phone himself. He had contacted Apple support, who apparently told him to do a reset on the phone, which failed, and now he can’t get his phone to turn on all the way.
We again extended the offer to attempt to diagnose his phone of any further issues, but now will have to diagnose the new issue of a failed reset.
The phone was not responsive to any attempt to complete the restore. We advised the customer that the next step would be to pull the logic board for a bench test.
The next business day, the customer arrived and immediately started making accusations that he is being ripped-off and that we are con artists. He insists that either we pay him $350 for his phone or he will report us to Facebook, the Revdex.com, and take us to court. The customer was being very disruptive, to the point our girl that works up front felt uncomfortable and removed herself to the back.
The customer was offered a refund for the screen replacement, as there was no wear on the part. After continuing to argue, the customer was advised that we would no longer discuss the matter this way and if he was still unsatisfied, that he had the right to lodge his complaints, but we would have to refer him to our legal counsel at that time.
The customer then accepted the refund on the screen replacement in the amount of $95.39 (Receipt #[redacted]).
We feel we attempted to help the customer as best we could and it is a shame his phone has further issues, but we cannot work for free and remain in busi