The Terraces, Jacaranda Club Luxury Rentals Reviews (%countItem)
The Terraces, Jacaranda Club Luxury Rentals Rating
Address: 8101 NW 14th St, Plantation, Florida, United States, 33322-4653
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We were going to rent an apartment, but after we left the deposit for the one unit, they said that it was no longer available and said they had another apartment available, but at a higher rate. They agreed to give us our refund but have since denied doing so, even though they have sent emails saying they already processed and mailed the refund check.
Product_Or_Service: Deposit
Refund Just refund the $600 like they have agreed to do since 10/7/20+9.
The persons did lease an apartment on 10/6/19 with a scheduled date to move in on 12/12/19. Unfortunately, the occupants of that apartment decided that they were not vacating. We informed that of that and asked if they wanted to change apartments, that was on November 4, 2019. They did not want to go to another unit so we put in for a refund. I do see that the initial refund was processed on the cancellation date, however if you look at the ledger that we attached on 11/4/19 there was also a "cardholder dispute" filed and that is why the money was not sent back to the ***'s as we were showing the money was never given to us. We did go back to our accounting department and try to find out an answer. We also did communicate to the ***'s what happened. At this time and in the interest of this we have adjusted the ledger to have the money refunded and sent it to our accounting team. We do apologize that they could not move into the original apartment that was picked up, but this does sometime happen. Please let us know if you have any further questions.
Please reopen this case. We have yet to receive the refund or any correspondence from The Terraces as to the claim, again, that they will send the refund to us. I was under the impression that they would send us a letter stating the refund is being processed or the refund in full, like they stated.