The Terratrade Company, Inc.

Complaint: ***
I am rejecting this response because: no time frame Really I had made an appoint friday the And quickly Tuesday morning yall sent off the vechicalSo I need a date and time and also what about the missing items from inside the truck And also my keys to my truck where not on the key rings yall returned to me on tuesday without my truck There is no mention of that and or what will be done about it.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it will be a week tomorrow with out my truckThat I am still paying for but dont have itCause of a few slow minded pepole in the office That cant or dont know how to readAnd made a $ mistake that I have to suck up and deal with it So no that response is unacceptable and this is getting old very quick If this keeps up I will follow legal chargesTo be comped for my loss in time and wages And suffering of haveing to borrow peoples cars to still get around and get my kids around from pratice of track and baseball And school and daycare
Regards,
*** ***

We understand your frustration and apologize for the inconvenienceWe were contacted by the lien holder today 3/1/2017, and your vehicle is being returned to us We do not have a known date yet, but as soon as we receive the vehicle back we will advise We can then make arrangements to
deliver the vehicle back.Thank you,***

Complaint: ***
I am rejecting this response because: it will be a week tomorrow with out my truckThat I am still paying for but dont have itCause of a few slow minded pepole in the office That cant or dont know how to readAnd made a $ mistake that I have to suck up and deal with it So no that response is unacceptable and this is getting old very quick If this keeps up I will follow legal chargesTo be comped for my loss in time and wages And suffering of haveing to borrow peoples cars to still get around and get my kids around from pratice of track and baseball And school and daycare
Regards,
*** ***

Complaint: ***
I am rejecting this response because:it is not resolved? Because I got my truck back damaged ? door handle wsd broken? Off one of my doors? My middle consule is broken? My window on the passenger side wint go down ? and my door on my drivers side is broken and comeing iff the door? Probely why the window wont go down? I also filled a complaint with tthe attony genral of texas and all my stuff that was inside of the my truck id missing? And I also made a police report for ? the missing stuff in truck and ? will be fillimg charges? With sapd the case number is sapd17049274Missing piece ratching boxwrench set craftsmen.? ? ? ? piece socket set craftsmen.? ? ? ? Fluke volt meter with insulation testing..? ? ? ? ? racheting tie down straps.? Hevery duty.? ? ? Bottles of mens colungue? lacost, eternety? ? Burberry.and Tom Ford? ? ? ? The whole top middle consule? was filled with change? about 100dollars worth.? ? ? Hot work gloves for electricity rated at a thousand votls? ? with? face shileld.? ? ? ? High visibility? ? Work vestpairs.? ? ? Damage to? my laser for work.? Three books of stamps? one work jacket carheart? that was? electrical hazard protection.? phone charger for truck andBattery pack for phone with charging cables?
Regards,
*** ***

Customer has received his vehicle back as of 3/8/? Vehicle release was signed for upon return to the customer and we are marking this complaint as resolved.Thank you,*** ***

We ourselves have not been given a timeline either? Your lender is scheduling the return of the truck to us, once we receive the vehicle back we can have it transported to you the same day? Your keys to the truck are with the truck, and we assume items that were not removed are also still inside the vehicle? We will know more once it is returned to us? ? Thank you,***?