[redacted],
Thank you for directing this complaint to our attention. Iron City Pools did intall a new pool liner for [redacted] When we removed the existing liner to prepare the substrate for the new liner install our crew witnessed water seeping from the side wall in the deep end. This is fairly common during rainy seasons such as we were experiencing at the time. But in this case the water had a very foul odor, after some investigation and discussion with [redacted], he indicated that he had encountered problems with sulphur springs on the property. Ground water is an obstacle in some cases that homeowners must mitigate in order to regulate the pressures behind a liner with the pressure inside the pool to prevent liner float. This pool was filled from the tap therefore it took a couple of days to fill and left a period of time for the ground water seepage to create a washed out area under the liner and when the pressure inside was great enough it pressed the liner into the wash out.
We explained this to [redacted] and told him that we could lower the water level and go behind the liner and attempt to repair this later in the year when ground water levels were lower, and that we would do this at cost so that he would not incur any more costs than necessary, he stated that he "should not have to pay for this at all". We at Iron City Pools and Spas, Inc. make every attempt to assist our customers with their needs knowing that a satisfied customer will be loyal in the future.
We are committed to customer care and are still willing to assist [redacted] with his ground water issues at the cost of the process.
[redacted],
Thank you for directing this complaint to our attention. Iron City Pools did intall a new pool liner for [redacted] When we removed the existing liner to prepare the substrate for the new liner install our crew witnessed water seeping from the side wall in...
the deep end. This is fairly common during rainy seasons such as we were experiencing at the time. But in this case the water had a very foul odor, after some investigation and discussion with [redacted], he indicated that he had encountered problems with sulphur springs on the property. Ground water is an obstacle in some cases that homeowners must mitigate in order to regulate the pressures behind a liner with the pressure inside the pool to prevent liner float. This pool was filled from the tap therefore it took a couple of days to fill and left a period of time for the ground water seepage to create a washed out area under the liner and when the pressure inside was great enough it pressed the liner into the wash out.
We explained this to [redacted] and told him that we could lower the water level and go behind the liner and attempt to repair this later in the year when ground water levels were lower, and that we would do this at cost so that he would not incur any more costs than necessary, he stated that he "should not have to pay for this at all". We at Iron City Pools and Spas, Inc. make every attempt to assist our customers with their needs knowing that a satisfied customer will be loyal in the future.
We are committed to customer care and are still willing to assist [redacted] with his ground water issues at the cost of the process.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,[redacted]
My house was built in 1941. The pool is an older style pool, probably as old as the house is. Iron City did not acknowlege that they did in fact order the wrong size liner, and that our pool was sat partially exposed to the several inches of rain that we experienced while waiting for the correct liner to come in. When Iron city removed the old liner to install the new liner, there was no issues with any ground water problems. The only time that was ever mentioned was when they came back to install the new liner after the pool walls had been left exposed for this waiting time. [redacted] himself told us that they needed to get the new liner in to keep the walls from collapsing without having the pressure of the water to hold it in place. I'm sure over forty years that if the problem was with "ground water", there would have been problems before now. When [redacted] called me about the water he had found, his concern was that his crew had hit an old septic tank line. This is when I told him about some issues we had under our home with the smell of sulphur after extremely hard rains. Again, there was no issue with the pool wall until it sat empty for several days, without water in it....because they had ordered the wrong size liner. [redacted] did mention a fix for this problem, in which he did say there would be a cost associated . I did say that I did'nt feel like I should have to pay anything extra, because of not having this issue prior to now. He then told me to wait until after the swimming season was over, because the water level would have to be dropped in order to see what could be done. That time came, and after I called Iron city back...they said they were really busy, and that to wait until time to open the pool, and that they would come out then. I have all my call records, with times and dates, responses, and who I spoke with. Iron city has not once called me, I've made all the attempts to get this problem solved. I have several complaints here, but the most important one is that there are sharp objects...I'm assuming rocks behind my liner in this sunken in spot....sharp, and pointy enough that I'm afraid they'll eventually cut through the liner causing a leak. The freshly painted coping around the edge of the pool that Iron city attached duct tape to hold the wrong liner in place that left adhesive on spots, and pulled the paint away from others. My pool liner is coming loose in several spots. Iron city also wasted what appears to be some blue glue or epoxy onto my concrete, that will not come off...they never mentioned it. I feel like they totally disrespected me, and my property...and continue to do so by ignoring the problem. Again, if they were so willing to take care of their customers...why haven't I had a returned phone call, and why does my problem still exist? I would like all of these issues resolved. As for the sharp objects behind the liner wall in this sunken spot. If Iron City wants to give me a written gaurantee for ten years, that if I ever have any leak issues in this area..they'll replace the liner at no charge to the homeowner.
Thank you,
[redacted]
[redacted],
Thank you for directing this complaint to our attention. Iron City Pools did intall a new pool liner for [redacted] When we removed the existing liner to prepare the substrate for the new liner install our crew witnessed water seeping from the side wall in the deep end. This is fairly common during rainy seasons such as we were experiencing at the time. But in this case the water had a very foul odor, after some investigation and discussion with [redacted], he indicated that he had encountered problems with sulphur springs on the property. Ground water is an obstacle in some cases that homeowners must mitigate in order to regulate the pressures behind a liner with the pressure inside the pool to prevent liner float. This pool was filled from the tap therefore it took a couple of days to fill and left a period of time for the ground water seepage to create a washed out area under the liner and when the pressure inside was great enough it pressed the liner into the wash out.
We explained this to [redacted] and told him that we could lower the water level and go behind the liner and attempt to repair this later in the year when ground water levels were lower, and that we would do this at cost so that he would not incur any more costs than necessary, he stated that he "should not have to pay for this at all". We at Iron City Pools and Spas, Inc. make every attempt to assist our customers with their needs knowing that a satisfied customer will be loyal in the future.
We are committed to customer care and are still willing to assist [redacted] with his ground water issues at the cost of the process.
Thank you,
[redacted]
[redacted],
Thank you for directing this complaint to our attention. Iron City Pools did intall a new pool liner for [redacted] When we removed the existing liner to prepare the substrate for the new liner install our crew witnessed water seeping from the side wall in...
the deep end. This is fairly common during rainy seasons such as we were experiencing at the time. But in this case the water had a very foul odor, after some investigation and discussion with [redacted], he indicated that he had encountered problems with sulphur springs on the property. Ground water is an obstacle in some cases that homeowners must mitigate in order to regulate the pressures behind a liner with the pressure inside the pool to prevent liner float. This pool was filled from the tap therefore it took a couple of days to fill and left a period of time for the ground water seepage to create a washed out area under the liner and when the pressure inside was great enough it pressed the liner into the wash out.
We explained this to [redacted] and told him that we could lower the water level and go behind the liner and attempt to repair this later in the year when ground water levels were lower, and that we would do this at cost so that he would not incur any more costs than necessary, he stated that he "should not have to pay for this at all". We at Iron City Pools and Spas, Inc. make every attempt to assist our customers with their needs knowing that a satisfied customer will be loyal in the future.
We are committed to customer care and are still willing to assist [redacted] with his ground water issues at the cost of the process.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,[redacted]
My house was built in 1941. The pool is an older style pool, probably as old as the house is. Iron City did not acknowlege that they did in fact order the wrong size liner, and that our pool was sat partially exposed to the several inches of rain that we experienced while waiting for the correct liner to come in. When Iron city removed the old liner to install the new liner, there was no issues with any ground water problems. The only time that was ever mentioned was when they came back to install the new liner after the pool walls had been left exposed for this waiting time. [redacted] himself told us that they needed to get the new liner in to keep the walls from collapsing without having the pressure of the water to hold it in place. I'm sure over forty years that if the problem was with "ground water", there would have been problems before now. When [redacted] called me about the water he had found, his concern was that his crew had hit an old septic tank line. This is when I told him about some issues we had under our home with the smell of sulphur after extremely hard rains. Again, there was no issue with the pool wall until it sat empty for several days, without water in it....because they had ordered the wrong size liner. [redacted] did mention a fix for this problem, in which he did say there would be a cost associated . I did say that I did'nt feel like I should have to pay anything extra, because of not having this issue prior to now. He then told me to wait until after the swimming season was over, because the water level would have to be dropped in order to see what could be done. That time came, and after I called Iron city back...they said they were really busy, and that to wait until time to open the pool, and that they would come out then. I have all my call records, with times and dates, responses, and who I spoke with. Iron city has not once called me, I've made all the attempts to get this problem solved. I have several complaints here, but the most important one is that there are sharp objects...I'm assuming rocks behind my liner in this sunken in spot....sharp, and pointy enough that I'm afraid they'll eventually cut through the liner causing a leak. The freshly painted coping around the edge of the pool that Iron city attached duct tape to hold the wrong liner in place that left adhesive on spots, and pulled the paint away from others. My pool liner is coming loose in several spots. Iron city also wasted what appears to be some blue glue or epoxy onto my concrete, that will not come off...they never mentioned it. I feel like they totally disrespected me, and my property...and continue to do so by ignoring the problem. Again, if they were so willing to take care of their customers...why haven't I had a returned phone call, and why does my problem still exist? I would like all of these issues resolved. As for the sharp objects behind the liner wall in this sunken spot. If Iron City wants to give me a written gaurantee for ten years, that if I ever have any leak issues in this area..they'll replace the liner at no charge to the homeowner.
Thank you,
[redacted]