The Thompson

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, it should be noted that it is possible other residents have not sought similar recourse Regards, [redacted]

See Attachment

ThompsonSan MarcosID #:[redacted]Dear Ms. [redacted],First, we would like to apologize for any inconvenience that you have had during the duration of your stay at The Thompson. After reviewing your statement, The Thompson can confirm that all your maintenance issues and requests have been addressed. The...

accounts manager, [redacted] and on site Maintenance Team did conduct a thorough walkthrough with you and your roommates on Thursday, 10/12/17 to ensure that all maintenance items were taken care of in your unit. We like to problem solve & remedy the situation as quickly as possible. Of course, some issues take longer to resolve than others. We strive for everyone to equally enjoy their stay with us and we try to do everything possible to make sure that goal is reached. Thank you for your feedback [redacted]. Should you have any feedback in the future, please reach out to us at [redacted].Thank you,The Thompson Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it should be noted that it is possible other residents have not sought similar recourse.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:After reviewing our rental agreement, I have come across many points of violation of the contract when it refers to condition of the unit, health, and safety. We have discussed the terms of the rental agreement with all four of the tenants of the unit, with the accounts manager of The Thompson and we came to a mutual agreement that it is in fact in breach of contract but there's not much more they can do in the office. I have attempted to reach the corporate office but never received a reply. I will be getting in touch with them again shortly, but do not anticipate receiving a reply due to never initially receiving one with our prior concerns. At the end of the day, the principle of the issue is the apartment complex is indeed in breach of contract and nothing is being done about it to compensate. We understand there's not much they can do at the actual complex because they can only do what corporate obliges by, but that still is not an ethical practice of a business. Due to this I have become quite unhappy at this complex and not shocked that I still have issues arising. Recently, we've complained about the water temperature because we rarely have a hot shower. They have looked at it multiple times, and nothing still seems to be fixed and the colder season is upon us so that'll be a great issue to have. In fact, my shower head started coming out of the wall this past week in my bathroom. I really do not want to keep dealing with the complications for another 7 months. I think it's highly inconvenient to have to file a work order every other week, when I could just live somewhere else that gets it right the first time with possibly minor issues on the way. At this point my compensation I would like to receive is paying for the month of October and getting out of me rental agreement due to the living conditions, and just being all around unsatisfied and the fact that The Thompson is breach of the rental agreement and wants to do nothing about it to compensate for it. Some people can tolerate it, but when it comes to my safety and how my money is being spent it is definitely not worth it. 
Regards,
[redacted]

From: [redacted] [mailto:[redacted]] Sent: Wednesday, June 24, 2015 11:41 AM To: info Cc: [redacted] Subject: Response to complaint: [redacted]   The resident was given the credit he requested.   Please close ticket.  [redacted] l Area Manager l