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The Tint Guys Reviews (1)

We pride ourselves on taking care of our customers in all situations. [redacted] had multiple things going on in his older pickup truck when he first visited us. A lot of shops will not install used equipment because of possible pre-existing problems with used items. We do install pre-used...

equipment. He had a used amplifier and wanted to purchase a subwoofer, 4ga full amp kit and have the amplifier installed. He also requested that we check his radio because it would not hold memory and would reset after each time that the truck was turned off.We started the install on his equipment and investigated what was going on with his radio. When we looked in behind the radio we saw multiple bare and exposed wires and the wiring for the power of the radio was incorrectly connected in a way that the radio would lose power when the vehicle was turned off.We offered to rewire all the connections and he stated that he did not have the money to do it right then. We offered to just change the wires that affected the power and he said yes. He said he would schedule time for us to rewire all the connections behind the radio after he got paid in the near future, which was fine.We completed the installation of his amplifier and a new subwoofer and all was good. We collected payment and he said he'd call us to get the rest done after he received his next check.He called and scheduled a time to rewire his radio a few weeks later.When he came in he said he was here to get the rest of his radio rewired.  We pull it in and did just that. When we were finishing up he said his battery had been going dead since we installed his amp. We did 2 things at that point. The first is we load tested his battery and the battery showed that it was close to failure and needed to be replace. Next, we checked his amp to see if it was presenting a continuous draw on the battery while the system was off. It did but it was minimal, but it was still presenting a draw. We brought [redacted] out to our bay and showed him our findings and he started yelling and cursing at myself and my staff. Right away I thought that there was a misunderstanding because of his unprovoked behavior so I attempted to calm him down and re-explain what we found, and he was not having it. He then proceeded to tell us to just unhook the main wire to his amplifier. We did and then we taped it up, so it was not exposed. He then said he was not going to pay and to pull his vehicle out, so he could leave. I again explained the situation which did not change his response. I pulled my general manager and sales manager into the office to try and fully understand what was going on to see if I had missed something. I had not up to this point. We all again attempted to go over the situation with [redacted] and he would not even listen. I told my staff that it was not worth pursuing the 45$ that he was quoted for the services that we had just provided and to allow [redacted] to leave without paying.This was the last that we heard from [redacted] until we received this notice from the Revdex.com. When things slip through the cracks we are the first to step up and do what is right (this is one of the things that really does set us apart from other businesses). In this case we felt that letting him go without paying was better than calling the police or pursuing it any further. I, myself, thought that once [redacted] left he would replay what he said and what we promised him and would come back and apologize for losing control the way he did in front of our entire staff and customers and pay for the work we did for him. This did not happen..This is what I witnessed firsthand. I'm not sure what the correct course of action is or should have been but that is the interaction that we had with [redacted].Thank you. [redacted] Owner/President since 2001.

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Address: 50 - 101B Freshway Drive, Concord, Ontario, Canada, L4K 1R9

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