The Tire Warehouse

I bought some tires from Amazon, and they shipped the tires to the Tire Warehouse in Williston, Vermont for installation.

I brought my car in to have the tires mounted, on brand new rims that I had bought just a few weeks earlier. The rims were already on my car, with tires mounted on them. I didn't care for those tires, which is why I was replacing them.

My appointment was scheduled for 10 am. I ended up waiting an HOUR before my car was even driven into the garage. After it was done, I drove to a local store, and noticed there were no valve caps on any of the wheels. I drove back to TW to get them.

After I got home, I inspected my rims, because I noticed some marks on them. EVERY SINGLE RIM had been scratched from the tire installation. I'm angry as hell about this gross negligence.

If you value your vehicle, DO NOT take it to Tire Warehouse!

I’m now in tire warehouse in *** NY cause my tire was not fixed by the tire warehouse in Clifton Park NY this is three times in one week.Refund for gas and time lost of work

First off, I want to make it clear a check has been cut in the amount of Three Hundred Fifty ($ 350.00) Dollars and mailed as of this morning December 16,th, To Mr*** @ *** *** *** *** *** Check # *** per *** *** *** *** ***Unfortunatly the
order did fall through the cracks with the manufacturer and to compound it further the Thanksgiving holiday and the deer hunting season all related to a slow down of this order, plus the fact it was a specialty size doorCertainly not intentionalIt was an error and something that I didn't forseeI did offer to put a temporary door in place at no extra charge till the proper one arrived, that was not acceptable to Mr***He made it very clear he wanted what he ordered, and he wanted it now. I told him the door was "suppose" to arrive on Monday December 22nd, and that I would put it in that day providing it was hereThe word "supposedly" was used regarding the delivery of Monday December 22nd, 2014, and that was not acceptble on his termsI then said to him I'm trying for you, but if you are uncomfortable with what I'm saying then I will return your depositAs far as the check being returned he stated to me he would be down Saturday morning to retrieve his deposit, that he had made a decision to go with some one elseI did call him on Saturday morning to let him know I would be out of the office from roughly 08:A.Mhours till about 09:A.Mhours and that I would be here until 11:A.MhoursThe reason I called him and left the message on his voice mail was so that he would not make a wasted tripNothing was never mentioned about mailing the check, it was understood he would stop down here Satruday December 13th, and pick up his depositI had to go to The *** Water Company where my employees were installing a door to make sure the work was being performed per required specificationsMonday, I was not availble the whole day, I was at The *** Hospital in *** ***, Connthe entire dayMy secrtary did report to me this morning stating that Mr*** did stop by yesterday (Monday) December 15th, and wanted the deposit mailed back to himThat process has been taken care ofAs stated the door is "supposedly" to arrive here on Monday December 22nd, I was unalble to cancel the order, so I will have it available in my inventoryRarely does a comedy of errors like this occur, I take this seriouslyI do extend an apology, which I had already verbalized to Mr***. I was totally unaware he was sick with the flu and just for the record, I was unaware I was to mail the refund deposit check back to him until this morning when I spoke with my secretary, and until I saw this Revdex.com complaint, which I am not very please about*** ** ***

Hello,Please see below for a list of items to be check for a New York State inspectionYou will see under the steering section we are required to check the serpentine belt as it drives the power steering pumpThe customer does not have the correct informationWe did nothing wrong and only
followed the directives set by New York State inspection guidelines.Thank you, *** *** Tire Warehouse###-###-####New York State Vehicle Safety/Emissions Inspection ProgramFor Cars and Light TrucksThe New York State vehicle safety inspection program helps make sure every vehicle registered in this state meets the minimum standards for safe operation on public streets and highwaysIn addition, most vehicles are subject to an emissions inspection to help reduce air pollution.A properly maintained vehicle is safer, performs better, uses fuel more efficiently and saves the owner moneyYou can help by doing your own equipment safety checks between annual inspections, and by following a program of regular vehicle maintenance as recommended by the manufacturer.This publication highlights the safety and emissions inspection requirements for cars and light trucksOther motor vehicles, including motorcycles and trailers, must meet different requirements for annual inspection.NEW YORK STATE VEHICLE INSPECTION REQUIREMENTS:Motor vehicles are required, by law, to be in safe operating condition whenever they are driven on a public street or roadway in New York State.Each vehicle registered in New York State must be inspected at least every monthsThe inspection must be done before the expiration date of the current inspection sticker, and whenever the vehicle becomes registered in a different name.When a vehicle inspection is requested, an inspection station must inspect any vehicle it is licensed to inspect or must provide, in writing, an appointment date that is within eight working daysIf an appointment is made, the station may require a deposit that cannot exceed the inspection fee.The inspection must be done in a licensed inspection station displaying an official sign, and must be performed by a certified motor vehicle inspector.If your vehicle fails the safety and/or emissions inspection, the inspection station must have your permission before beginning any repairs.You are not required to have your vehicle repaired or re-inspected at the station that performed the initial inspectionYour vehicle may be taken to any registered repair shop, or you may make the required repairs yourselfYour vehicle must then pass a new inspection, at an inspection station of your choice, before an inspection sticker will be issued.It is a misdemeanor for an inspector to knowingly issue, or a motorist to knowingly accept, an inspection sticker unless a full and proper inspection has been performed.SAFETY ITEMS INSPECTED ON CARS AND LIGHT TRUCKSSeat BeltsInspect for proper operation and anchorage.Model years and newer - one seat belt is required for each seating positionModel years and - two front seat belts are required (driver position included), and one seat belt is required for each seating position elsewhere in the vehicleModel years and - two front seat belts are required (driver position included)Your vehicle's Air Bag Warning Lamp will be checked for proper operationYou will be informed if the vehicle's air bag warning lamp is on or is not workingThis is an advisement only and not cause for rejection.BrakesAt least one front wheel must be removed to inspect the brakes.Brake pedal reserve - brake pedal must have 1/reserveBrake pedal fade - brake must hold for one minute without fadingPower brake unit - check for proper operationBrake master cylinder - check for leakage and proper fluid levelDisc brake pads - check conditionDrum brake linings - thickness of linings must be at least 1/inch on bonded linings or at least 1/inch over rivet head on riveted linings, with no loose or missing rivets or liningBrake drums and/or rotors - check conditionWheel cylinders and/or calipers - check for leakageAll brake lines and hoses - check for leaks, cracks, chafing, restrictions, and improper supportParking brake - check for components and functionBrake equalization - test vehicle for a straight stop without significant wheel pullSteering, Front End, Suspension, Chassis, Frame and Wheel FastenersFront end assembly - check conditionSteering wheel play - check for excessive freeplayAll steering linkages - check for tightness or binding, excessive wear and/or looseness in parts, including idler arm, center control arm, tie-rod ends, drag link ends, steering and pitman arms, gear box, cross shafts, bushings, wheel bearings, steering column or steering wheel shaft mountingPower steering - check operation, condition of belt, and for leakageShock absorbers - check shock mountings and for broken or missing shock absorbersSprings and torsion bars - check for sagging or broken springs, or a broken, disconnected, missing or bent torsion or stabilizer barChassis/frame - check for breaks, cracks, or severe rust at the suspension attachment pointsWheel fasteners - check for missing or broken partsTires (Except spare)Tread depth - must be at least 2/inch when measured in two adjacent major tread grooves showing the most wearTire condition - check for any fabric break or cut over the length or width of inch, visible bumps, bulges or knots, and any restricted use designation on the tireTire pressure - You will be informed if the vehicle's tire pressure in not within the manufacturer's recommendationThis is an advisement only, and not cause for rejection.LightsAll lighting must be of an approved type and inspected for operation, proper mounting, and broken or missing lensesSide marker lamps, parking lamps, and additional flashing turning lamps mounted on the side of the vehicle are not inspected.Headlamps (low and high beam)Tail lampsStop lampsDirectional signalsBackup lights (and newer)License plate lightsHazard warning/four-way flasher (and newer)Directional signal indicatorWindshield and Other GlassNo crack of inches long or longer is allowed if any part of the crack is within the area cleared by the windshield wiper.Windshield - check for presence and conditionAll windows - check for approved safety glass or rigid plastic and conditionWindshield Wipers and Blades(Not including rear window or headlamp wipers)Wipers - check for presence and operationBlades - check conditionHornCheck mounting and operationMirrorsCheck mirror locations for proper mounting, cracks, breaks, and/or discoloration.Model year and newer - must have a left outside mirror and an inside mirror, or both left and right outside mirrorsModel year and newer - must have a left outside mirrorand older - must have one mirror that is either an inside mirror or a left outside mirrorNote: Any vehicle that has a permanent obstruction of the view through the rear window (Example: a truck or van) must have both a left and a right outside mirror.Fuel LeaksAny fuel leak that causes dripping or pooling is not acceptable.EMISSIONS INSPECTIONS FOR CARS AND LIGHT TRUCKSThe Federal Clean Air Act requires New York State to conduct an inspection program to help reduce harmful emissions from most passenger cars and light-duty trucksThe emissions inspection is done at the same time as the annual safety inspectionVehicles that fail the emissions inspection may not be able to become registered or, if already registered, the registration may not be renewed.On-Board Diagnostics Generation II (OBDII) Inspection. Most or newer gasoline-powered vehicles and most or newer diesel-powered vehicles that have a gross vehicle weight rating (GVWR) less than 8,pounds are subject to the OBDII emissions inspectionThis test examines the Malfunction Indicator Lamp (MIL), also known as the "check engine" light, for operation/illumination, and verifies the test results of the vehicle's "on-board emissions diagnostic" system.Low Enhanced Inspection. A "Low Enhanced" emissions inspection is required for most other vehicles, unless they are subject to the OBDII test or are exempt from all emissions inspectionsThis inspection is required for all vehicles from and including model year and older, through and including vehicles that are up to model years old, and that weigh 18,lbsor less.Each emissions inspection for gasoline-powered vehicles confirms the presence and connection of the vehicle's required emissions control devicesThis includes making sure that the vehicle's gas cap is present, is in good condition, and fits properly.The following emissions control devices are examined if the vehicle was originally manufactured with them:Catalytic converter (CAT)Exhaust gas recirculation valve (EGRPositive crankcase ventilation system (PCV)Air injection system (AIS)Evaporative emissions control (EVAP)Fuel inlet restrictor (FIR)Thermostatic air cleaner (TAC)You can help your vehicle pass an OBDII emissions inspection by keeping it properly maintainedIf the vehicle's Malfunction Indicator Lamp (MIL, or "check engine" light) indicates there may be a malfunction or other problem, have the vehicle properly repairedA well maintained, properly functioning vehicle uses less fuel and creates less exhaust emissions.Diesel Emissions Inspection (smoke opacity test)Most diesel-powered vehicles that have a GVWR greater than 8,pounds and are registered in the New York Metropolitan Area (one of the five counties with New York City or the counties of Nassau, Suffolk, Rockland or Westchester) are subject to a smoke opacity test.Registration Based Enforcement (RBE)You cannot renew a vehicle registration unless the DMV has a computer record that the vehicle passed the required emissions inspection within the last months or you can provide proof of the inspection by providing a copy of the vehicle inspection report.Consumer HelpIf you are not satisfied with the quality of a vehicle inspection or repair, or the service provided by a motor vehicle dealer, first discuss it with the management of the businessMany misunderstandings can be resolved through calm, honest discussion.Keep a written record of all contacts with the management, and details about the inspection, repair, or saleThe copies of work orders and invoices are proof of your attempts to resolve the problemIf your complaint remains unresolved, please contact:Complaint UnitBureau of Consumer & Facility ServicesDepartment of Motor VehiclesP.OBox 2700-ESP, Albany, NY 12220-0700Phone: ###-###-#### (between 8:a.mand 4:p.m., Monday - Friday)You may also submit a completed Vehicle Safety Complaint Form (VS-35) to the DMV Complaint UnitThe complaint form, and copies of the Motor Vehicle Inspection Regulations (CR-79) and Motor Vehicle Repair Shop Regulations (CR-82), may be downloaded from the DMV web site at dmv.ny.gov.Forms, addresses of certified inspection stations in your area, and "Frequently Asked Questions," also are available from the DMV web site.Note: Your complaint against a vehicle repair shop must be filed within days or 3,miles of the repair, whichever comes firstIf your complaint is within the jurisdiction of another agency, and not DMV, you will be referred to the proper agency for assistance.For additional information, see Inspection Requirements NEW YORK STATE DEPARTMENT OF MOTOR VEHICLESAndrew MCuomo, GovernorJDavid Sampson, Executive Deputy Commissioner C-(2/11) Edited for the internet 6/

We stand by our initial responseIt is a proven fact the Emergency brake was working in November of or it would not pass its annual New York State inspection. Thank you,Brian M***Tire Warehouse###-###-####

Since I am not seeking a refund, because money was not exchangedI suppose I would like an explanation as to why they tried to rip me offWhy they would try to take advantage of an older lady that way

First we wold like to refute any ridiculous claim we prey on women and seniorsWe have been
servicing the area for automotive and tie needs for years and have an outstanding reputation in the communityThat said, *** brought in her vehicle with miles on for an oil change and a courtesy check to review what was needed on the vehicle and see if anything would be needed in order to pass inspectionUpon completing the courtesy check we explained to her the vehicle had two torn wiper blades, the serpentine belt was worn and the nylon stitching showing, two of the struts were leaking fluid and one of her tires had a shifted beltWhen we explained what was recommended she became upset and declined the recommendationsOur objective is to keep customers vehicles in safe operating conditionIt is unfortunate who ever she claims inspected her vehicle overlooked the torn wiper blades, fraying serpentine belt and bad tire with shifted beltA technician passing an unsafe vehicle for an inspection is a violation and we are concerned someone would pass an unsafe vehicleThat is not doing the customer any justiceWe did nothing wrong by recommending needed work to a customer.Thank You,Brian *** The Tire Warehouse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I knew their response would be to refute any claims I made regarding this matter, so I am not surprised in the least! What they claim to have happened is 100% untrue! If that were the case why would I be going through all the trouble to report what happened? I don't know any of these people personally, I have no vendetta against them, nor do I have anything to gain in doing this. I do however want people to know what they tried to do to me, and to be aware when dealing with this businessIf what I am doing protects even one person from going through what I did, then it is all worth it!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like a copy of the inspection performed on my vehicle in November of 2014 faxed to my office at [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I 100% believe the emergency brake was broken by an employee of Tire Warehouse, why would there be a wire tie on part of it , how would that get there? I trust that the new mechanic would be able to tell the difference between rusting away and being broken and removed. As far as the inspection goes, unfortunately I made the mistake of also having the vehicle inspected at Tire Warehouse, so would they really call themselves out on their own mistake?Also, I did not have several opportunities to have my car serviced, I called and they refused to make me an appointment even though I had an issue, I stopped in and was treated rudely and told I would have to wait 45 minutes, not possible on my lunch break. Stopped in to the Clifton Park location, and was told again that I would have to wait, not possible to wait with my 2 year son with me.I did not have to wait elsewhere, the new mechanic was prompt, professional and courteous unlike anyone I encountered at Tire Warehouse.My issue is less about getting my bill paid and more about the safety issue this may have posed for myself, my son or anyone else on the road.I placed several phone calls and sent several emails to which I never received a response. The last time I spoke to Brian M[redacted] he was supposed to speak to the owner of Tire Warehouse and get back to me, that never happened.  I am not the only one who has had issues with this business and I'm sure I won't be the last. I will surely tell anyone and everyone who will listen not to go there for any type of service. Rude, sloppy, incompetent mechanics with absolutely no customer service skills.
Regards,
[redacted]

We have reviewed the information provided in the complaint. However the facts to do support the claim. The vehicle passed a New York State inspection two months after the initial brake work was completed.  Part of a New York State inspection is to make sure the emergency brakes work and...

function as designed which it did to pass the inspection on November 12th 2014. Now almost 10 months after we did the work a noise developed. A lot can happen in 8 months from the inspection date and any mechanic with good experience would agree it is not uncommon for rear break hardware to rust, deteriorate and literally fall apart. We did not cause the ebrake to fall apart 10 months after we did the initial brake service.  The customer had several opportunities to bring her vehicle in for service she could not wait while we looked it over so she left. How ever she found time to wait elsewhere and is trying to get us to pay her bill, which we have no obligation or liability to. Thank you,Brian M[redacted]###-###-####