The Tirrell Room

When Mr [redacted] booked The Tirrell Room after the death of his father, he was told there was a person minimum When he pucame in to discuss the arrangements, he gave us a head count of It is on our original work sheetThe funeral was held on 8.26.14, when they were leaving at the end of the day, he told us that the count was Instead of aruging about the original 70, we produced a bill for people Almost a month later, we received the email from him stating he only wanted to pay for people It is common knowledge that a function facility buys the food, prepares the food and provide the number of servers for each individual function (all derived by the count of the customer) In this case, we had prepared food for (plus 5% incase more people show up-which happens more than it doesn't, but we only charge for the final count that we are given) Mr [redacted] only wants to pay for He spoke to me, I explained that we charge for the number of people the customer gives us, we have no way of knowing how many people will attend any event He was not happy with with my answers, so I gave him [redacted] 's email address I have attached the email she sent him back on October 8th She offered to split the difference, just to keep him happy Mr [redacted] got charged for the less than the amount of people he told us to expect If you have any questions, you can reach out to me or to [redacted] I have never attached anything to a complaint (I am not sure we have ever gotten one, so please let me know if you don't get this