The Todd-Gordon Companies

October 1, Dear [redacted] ***; Please allow this to serve as the written response to [redacted] ***’s allegations raised in his complaint (ID# [redacted] ) [redacted] attended an open house for the property Todd-Gordon manages on behalf of its owners, located at [redacted] [redacted] , MarylandDuring his visit to the open house, at which several others potential applicants were present, [redacted] advised MrJ [redacted] that he would apply through Todd-Gordon's online processDuring the open house, [redacted] further advised MrJ [redacted] that "[MrJ [redacted] ] would need to have the house completely painted," and required additional cosmetic changesMrJ [redacted] advised management that [redacted] ***'s tone and tenor was aggressiveMrJ [redacted] advised [redacted] that, as the property was freshly painted and in immaculate condition, none such requests were warranted or would be approved [redacted] also advised during the open house that his wife would need to see the home.Accordingly, MrJ [redacted] agreed to meet with **and [redacted] at the residenceMrJ [redacted] had an unplanned, unscheduled family emergency thal precluded that meetingMrJ [redacted] apologized and agreed to a subsequent tour of the property; however, business emergencies within his management portfolio that morning delayed his arrival contrary to [redacted] ***'s assessment, MrJ [redacted] was not on ***, but on [redacted] Parkway, minutes from the homeMrJ [redacted] advised [redacted] that he was minutes away; nonetheless, [redacted] refused to wait any longer and demanded reimbursement for gasMrJ [redacted] proceeded to the property; [redacted] had leftPlease note, at all times MrJ [redacted] responded via text and phone timely and was extremely apologetic for the unforeseen delaysGiven MrJ [redacted] 's direct management of several single-family homes and multi-family buildings, often his schedule is dictated by emergencies.Concurrent with these events, [redacted] ***'s application was received electronically and did not meet the minimum credit requirements and Was considered “pending.” MrJ [redacted] contacted [redacted] and requested that [redacted] have his wife apply as a co-applicant to improve their overall application, credit score and income levelsSimultaneously, several other applications were received electronically [redacted] failed to apply; another application was accepted [redacted] was never required to secure funds, as this is only required after an approval letter is issued and a modate is scheduledTodd-Gordon is unaware as to [redacted] ***'s assertions regarding checks totaling $4,000,Subsequently, the status of [redacted] ***'s application was changed to "cancelled." A letter was mailed to [redacted] ***'s address of record stating that his application was cancelled due to [redacted] ***'s inability to meet the required over-all scoring criteria [redacted] ***’s file is considered closed.While overseeing more than thirty single-family homes in the metropolitan area, Todd-Gordon excels in customer serviceAs the Bureau’s records indicate, it has never received any complaints of any kind from an applicant, resident or client regarding Todd-GordonWhile [redacted] fails to disclose to the Bureau the abdye-sfqted facts, his assertions are inaccurate and exaggerated [redacted] had an opportunity to; remain at the property to tour the home, as MrJ [redacted] was only 3-minutes away [redacted] also had an opportunity to amend his application adding his spouse, yet failed to soDespite [redacted] ***’s obstreperous behavior on the phone, MrJ [redacted] asked that Todd-Gordon’s leasing team delay determinations on other applications for hours to allow [redacted] to apply [redacted] ***'s demands of MrJ [redacted] to be reimbursed for gas and his time is unreasonable, unwarranted and outside of business practice.As [redacted] received apologies from MrJ [redacted] caused by business-related delays, none such additional apology is necessary nor warranted.; Todd-Gordon categorically denies the allegations and assertions contained in [redacted] ***’s complaint and respectfully requests that this Complaint be rejected and that none such report be allowed to post or append to Todd-Gordon on the Bureau's or any other consumer site affiliated therewith.Respectfully submitted, Greg J Executive Vice President

October 1, 2014
Dear [redacted];
Please allow this to serve as the written response to [redacted]’s allegations raised in his complaint (ID# [redacted]). [redacted] attended an open house for the property Todd-Gordon manages on behalf of its owners, located at [redacted]...

[redacted], Maryland. During his visit to the open house, at which several others potential applicants were present, [redacted] advised Mr. J[redacted] that he would apply through Todd-Gordon's online process. During the open house, [redacted] further advised Mr. J[redacted] that "[Mr. J[redacted]] would need to have the house completely painted," and required additional cosmetic changes. Mr. J[redacted] advised management that [redacted]'s tone and tenor was aggressive. Mr. J[redacted] advised [redacted] that, as the property was freshly painted and in immaculate condition, none such requests were warranted or would be approved. [redacted] also advised during the open house that his wife would need to see the home.Accordingly, Mr. J[redacted] agreed to meet with **. and [redacted] at the residence. Mr. J[redacted] had an unplanned, unscheduled family emergency thal precluded that meeting. Mr. J[redacted] apologized and agreed to a subsequent tour of the property; however, business emergencies within his management portfolio that morning delayed his arrival contrary to [redacted]'s assessment, Mr. J[redacted] was not on [redacted], but on [redacted] Parkway, minutes from the home. Mr. J[redacted] advised [redacted] that he was minutes away; nonetheless, [redacted] refused to wait any longer and demanded reimbursement for gas. Mr. J[redacted] proceeded to the property; [redacted] had left. Please note, at all times Mr. J[redacted] responded via text and phone timely and was extremely apologetic for the unforeseen delays. Given Mr. J[redacted]'s direct management of several single-family homes and multi-family buildings, often his schedule is dictated by emergencies.Concurrent with these events, [redacted]'s application was received electronically and did not meet the minimum credit requirements and Was considered “pending.” Mr. J[redacted] contacted [redacted] and requested that [redacted] have his wife apply as a co-applicant to improve their overall application, credit score and income levels. Simultaneously, several other applications were received electronically. [redacted] failed to apply; another application was accepted.
[redacted] was never required to secure funds, as this is only required after an approval letter is issued and a move-in date is scheduled. Todd-Gordon is unaware as to [redacted]'s assertions regarding checks totaling $4,000,00. Subsequently, the status of [redacted]'s application was changed to "cancelled." A letter was mailed to [redacted]'s address of record stating that his application was cancelled due to [redacted]'s inability to meet the required over-all scoring criteria. [redacted]’s file is considered closed.While overseeing more than thirty single-family homes in the metropolitan area, Todd-Gordon excels in customer service. As the Bureau’s records indicate, it has never received any complaints of any kind from an applicant, resident or client regarding Todd-Gordon. While [redacted] fails to disclose to the Bureau the abdye-sfqted facts, his assertions are inaccurate and exaggerated. [redacted] had an opportunity to; remain at the property to tour the home, as Mr. J[redacted] was only 3-5 minutes away. [redacted] also had an opportunity to amend his application adding his spouse, yet failed to so. Despite [redacted]’s obstreperous behavior on the phone, Mr. J[redacted] asked that Todd-Gordon’s leasing team delay determinations on other applications for 72 hours to allow [redacted] to apply. [redacted]'s demands of Mr. J[redacted] to be reimbursed for gas and his time is unreasonable, unwarranted and outside of normal business practice.As [redacted] received apologies from Mr. J[redacted] caused by business-related delays, none such additional apology is necessary nor warranted.; Todd-Gordon categorically denies the allegations and assertions contained in [redacted]’s complaint and respectfully requests that this Complaint be rejected and that none such report be allowed to post or append to Todd-Gordon on the Bureau's or any other consumer site affiliated therewith.Respectfully submitted,
 Greg J
Executive Vice President

Review: I contacted Richard J[redacted] who is the man that runs the property management for Todd Gordon LLC about a home in [redacted]. I wanted to rent the property located at [redacted], MD [redacted]. I went to the open house, applied for the home, and after we talked on the phone we were going to meet one last time for my wife to see the home make sure that she likes it and then fill out the lease. At that time I was prepared to go to my bank and get three cashiers checks totaling over 4,000, 1 for security deposit, 2 first months rent, 3 pet deposit. On the first day we waited for Mr. J[redacted] for an hour, called and texted his phone, called his office, and left messages wherever possible to get in contact with him. He finally text me back almost 3 hours after our scheduled appointment to tell us that he had a family emergency. This is partly understandable although I wondered why he could not let us know hours before the appointment ever began. So we reschedule for the following day at 1 pm again and the same situation occurs I once again I am calling, texting, and leaving messages at every number I have for him. Once again he keeps us waiting until he replies that he is stuck in traffic. This time I could not understand because he claims he was stuck on 495 and I knew how the traffic was because I used that same road to get to the house. At this point I ask him will he do anything to make up for wasting two days of my time. It takes me 45 minutes without traffic one way to get to the house we were viewing not counting the time and gas wasted waiting for him. He responds angrily at me that there is nothing he could do about all the time he has wasted and that he refuses to give me some type of credit on any of money that he was requesting. After his initial rude response I asked again even asking him would you give someone over 4,000 who has treated you the way you have treated us these last two days. After that text message he did not respond to anything I texted him. Richard J[redacted] has a serious problem with customer service and I believe it is because he is overseeing so many properties which can be seen on his website http://www.todd-gordon.com/Commitment___Experience.html.Desired Settlement: Because I have already moved on from this company and refuse to work with them or anyone closely related to this company, the only thing I request is a letter of apology written by Richard J[redacted], both explaining himself and apologizing for his poor customer service.

Business

Response:

October 1, 2014Dear [redacted];Please allow this to serve as the written response to [redacted]’s allegations raised in his complaint (ID# [redacted]). [redacted] attended an open house for the property Todd-Gordon manages on behalf of its owners, located at [redacted], Maryland. During his visit to the open house, at which several others potential applicants were present, [redacted] advised Mr. J[redacted] that he would apply through Todd-Gordon's online process. During the open house, [redacted] further advised Mr. J[redacted] that "[Mr. J[redacted]] would need to have the house completely painted," and required additional cosmetic changes. Mr. J[redacted] advised management that [redacted]'s tone and tenor was aggressive. Mr. J[redacted] advised [redacted] that, as the property was freshly painted and in immaculate condition, none such requests were warranted or would be approved. [redacted] also advised during the open house that his wife would need to see the home.Accordingly, Mr. J[redacted] agreed to meet with **. and [redacted] at the residence. Mr. J[redacted] had an unplanned, unscheduled family emergency thal precluded that meeting. Mr. J[redacted] apologized and agreed to a subsequent tour of the property; however, business emergencies within his management portfolio that morning delayed his arrival contrary to [redacted]'s assessment, Mr. J[redacted] was not on [redacted], but on [redacted] Parkway, minutes from the home. Mr. J[redacted] advised [redacted] that he was minutes away; nonetheless, [redacted] refused to wait any longer and demanded reimbursement for gas. Mr. J[redacted] proceeded to the property; [redacted] had left. Please note, at all times Mr. J[redacted] responded via text and phone timely and was extremely apologetic for the unforeseen delays. Given Mr. J[redacted]'s direct management of several single-family homes and multi-family buildings, often his schedule is dictated by emergencies.Concurrent with these events, [redacted]'s application was received electronically and did not meet the minimum credit requirements and Was considered “pending.” Mr. J[redacted] contacted [redacted] and requested that [redacted] have his wife apply as a co-applicant to improve their overall application, credit score and income levels. Simultaneously, several other applications were received electronically. [redacted] failed to apply; another application was accepted.[redacted] was never required to secure funds, as this is only required after an approval letter is issued and a move-in date is scheduled. Todd-Gordon is unaware as to [redacted]'s assertions regarding checks totaling $4,000,00. Subsequently, the status of [redacted]'s application was changed to "cancelled." A letter was mailed to [redacted]'s address of record stating that his application was cancelled due to [redacted]'s inability to meet the required over-all scoring criteria. [redacted]’s file is considered closed.While overseeing more than thirty single-family homes in the metropolitan area, Todd-Gordon excels in customer service. As the Bureau’s records indicate, it has never received any complaints of any kind from an applicant, resident or client regarding Todd-Gordon. While [redacted] fails to disclose to the Bureau the abdye-sfqted facts, his assertions are inaccurate and exaggerated. [redacted] had an opportunity to; remain at the property to tour the home, as Mr. J[redacted] was only 3-5 minutes away. [redacted] also had an opportunity to amend his application adding his spouse, yet failed to so. Despite [redacted]’s obstreperous behavior on the phone, Mr. J[redacted] asked that Todd-Gordon’s leasing team delay determinations on other applications for 72 hours to allow [redacted] to apply. [redacted]'s demands of Mr. J[redacted] to be reimbursed for gas and his time is unreasonable, unwarranted and outside of normal business practice.As [redacted] received apologies from Mr. J[redacted] caused by business-related delays, none such additional apology is necessary nor warranted.; Todd-Gordon categorically denies the allegations and assertions contained in [redacted]’s complaint and respectfully requests that this Complaint be rejected and that none such report be allowed to post or append to Todd-Gordon on the Bureau's or any other consumer site affiliated therewith.Respectfully submitted, Greg JExecutive Vice President