The Toll Roads

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received another letter from the Toll Roads confirming that they received my account verification (attached)Once I received it, I followed their instructions and paid the tolls only without penaltiesThank you for contacting them and helping me get this complaint resolved Regards, [redacted]

Revdex.com: The letter provided by The Toll Roads did not in itself resolve or adequately address my complaint (reference ID [redacted] ,) but since a direct phone number had been included, I was able to reach [redacted] by phone That phone call has given me the opportunity to discuss my complaint and the organization's current and future policies and practices [redacted] *** also indicated that a refund for over-payment will be credited back to my credit card in the coming days I do feel that without having pursued a complaint with the Revdex.com, my case might not have been resolved I do believe that The Toll Roads, at least as represented by [redacted] ***, does have an understanding of the deficiencies of their current system and will be making ongoing adjustments and changes until their system is appropriately serving their customers I genuinely hope that my feedback will help this organization improve its customer service options and procedures Thank you for your help in this matter Regards, [redacted]

Re: Revdex.com Complaint ID: [redacted] Ms [redacted] : The Transportation Corridor Agencies received your correspondence regarding a complaint from [redacted] On June 2, 2014, The Toll Roads received communication from Ms [redacted] that her transponder with the Bay Area FasTrak did not work in her rental vehicleA letter was sent to Ms [redacted] explaining that The Toll Roads was not able to verify her account with the Bay Area FasTrakOnce The Toll Roads was able to verify Ms [redacted] 's account, the toll violation penalties were waived and Ms [redacted] 's tolls were paid The Toll Roads is experiyncing high volume of customer correspondenceSteps have been taken to ensure customer correspondence gets handle in a timely manner, including bringing on additional staff If you have any additional questions, feel free to contact me directly at (949)754- Respectfully,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Thank you for your assistance
Regards,
*** ***

Re: Revdex.com Complaint ID: [redacted]
Ms. [redacted]:
The Transportation Corridor Agencies received your correspondence regarding a
complaint from [redacted]
Mr. [redacted] came into our Customer Service Center and cleared his violations to his
FasTrak account. The toll amounts of the...

transactions were paid and the violation
penalties waived.
If you have any additional questions, feel free to contact me directly at ###-###-####.
Respectfully,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received another letter from the Toll Roads confirming that they received my account verification (attached). Once I received it, I followed their instructions and paid the tolls only without penalties. Thank you for contacting them and helping me get this complaint resolved.
Regards,
[redacted]

Revdex.com:
The letter provided by The Toll Roads did not in itself resolve or adequately address my complaint (reference ID [redacted],) but since a direct phone number had been included, I was able to reach [redacted] by phone.  That phone call has given me the opportunity to discuss my complaint and the organization's current and future policies and practices.  [redacted] also indicated that a refund for over-payment will be credited back to my credit card in the coming days.  I do feel that without having pursued a complaint with the Revdex.com, my case might not have been resolved.  I do believe that The Toll Roads, at least as represented by [redacted], does have an understanding of the deficiencies of their current system and will be making ongoing adjustments and changes until their system is appropriately serving their customers.  
I genuinely hope that my feedback will help this organization improve its customer service options and procedures.  
Thank you for your help in this matter.
Regards,
[redacted]

[redacted]
The Transpmiation Corridor Agencies received your correspondence regarding a
complaint from [redacted]
The Toll Road is aware of the high volume of customer correspondence and the difficulty
customers have trying to contact The Toll Roads. The Toll Roads has and continue...

to
bring on more customer service representatives as well as shifting resources and priorities
to address our customers' needs. The volume of customer correspondence is being
constantly monitored and adjustments are being made to handle the correspondence as
needed.
If you have any additional questions, feel free to contact me directly at [redacted]
Respectfully,
[redacted]
Transportation Corridor Agencies

Ms. [redacted]
The Transportation Con·idor Agencies received your correspondence regarding a
complaint from [redacted].
Since The Toll Roads' conversion to All Electronic Tolling, the customer service has
experienced a high volume of correspondence from customers. The Toll...

Roads
Customer Service Department contacted [redacted] on July 21, 2014. The violation
penalties for her transactions were waived. A refund was submitted to EZ RENT A
CAR.
If you have any additional questions, feel free to contact me directly at (949)754-3474.
Respectfully,
[redacted]
Toll Operations
Transportation Corridor Agencies

Re: Revdex.com Complaint ID: [redacted]
Ms. [redacted]:
The Transportation Corridor Agencies received your correspondence regarding a
complaint from [redacted].
On June 2, 2014, The Toll Roads received communication from Ms. [redacted] that her
transponder with the Bay Area FasTrak did not work in...

her rental vehicle. A letter was
sent to Ms. [redacted] explaining that The Toll Roads was not able to verify her account with
the Bay Area FasTrak. Once The Toll Roads was able to verify Ms. [redacted]'s account,
the toll violation penalties were waived and Ms. [redacted]'s tolls were paid.
The Toll Roads is experiyncing high volume of customer correspondence. Steps have
been taken to ensure customer correspondence gets handle in a timely manner, including
bringing on additional staff.
If you have any additional questions, feel free to contact me directly at (949)754-3474.
Respectfully,