The Towel Depot, Inc.

Not sure what else to provide, Refund was issued from our bank and money has been refunded to our customer.Revdex.com contacted the business and they stated that they did issue a refund.  They stated that if it does not show up by Monday, July 13, to please contact either them or Revdex.com and if you could provide a copy of the statement showing that the refund was not provided they will be more than happy to issue you a check.  They do state the refund was definitely issued.

Here is the chain of events:11/14 - received towels in the wrong color and contacted Towel Depot and spoke with Moammar and he asked me to email him a photo of the towels which I did. I ordered navy blue and got light blue. He told me that he'd get back to me.11/15 - was told the dark blue was...

longer available.11/16 - told by Moammar he'd send me a return shipping label and I replied asking him about also getting a credit for the towels but he didn't answer11/17 - was told by Moammar that there was an issue with the package and that they accepted and agreed to cancel the order and issue me a refund but since I had filed a complain they would have to answer to the Revdex.com. I informed him that they kept giving me the run around and never answered my question about a refund and when I called the 800 number no one answered and the company appeared to be a scam. 11/20- emailed Moammar after filing the complaint and told him that the Revdex.com encouraged us to work it out between us but he said the following, "as you have made a complaint with Revdex.com, please contact them. I'll answer to them. If you want me to respond, you will have to take that back" . I again advised him I would like to try and work it out but no response at all since then.I have not received a credit back or shipping labels or any response.This company is a scam and I want return shipping labels for the 2 boxes of towels and a refund as this money is what he's stolen from our high school boys water polo booster.

You have just contacted us this morning and we will issue a refund today as soon as this case is closed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.To assist us in bringing this matter to a close, we would like to know your view on the matter.  It is a standard practice in this business for orders to be mailed in multiple shipments due to product availability and companies having multiple warehouse that products are shipped from.  This standard practice coupled with the fact that there was no packing slip included in the delivery led me to believe that there were more packages to be delivered at a later date.  After three weeks went by with no further deliveries or contact from the company, it became apparent that some items were not shipped.  At this time, there was no mention on the website in reference to freight claims being made in two (2) business days.Regards,[redacted]

Refund process

Thank you for writing us. We have been providing tracking number and result on every call. UPS (freight company) has sent the proof of delivery to this customer via email today. This order has been delivered and UPS tracking number is: [redacted]We are not sure why this issue was raised...

here without a valid reason.

Revdex.com spoke with the business today and they stated that the issue has been resolved.

Refunded in full.

We've shipped this package - to[redacted]UPS Tracking : [redacted] - Please kindly check

we can re-send the shippiung labels but we have delivered 72 pieces Not 55 pieces. If customer has used/washed the towels, we won't be able to accept the return. We will issue a refund once we will receive the complete merchandise back in orignal form. Due to hygiene issues, we don't take washed OR used towels back.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
P.s.
I have given this company since march to make this right. I would like this to be completed in a manner that is monitored due to the fact that phone calls leading to empty promises of anything being done, messages left not returned by the corporate side as well as customer service voice mails so, no, I do not accept this response as sufficient. To whomever responded: handle it through the Revdex.com complaint until a result is a refund that I actually receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
The items sent to me are not the items I ordered. I ordered 5 dozen, 28" x 29" tea towels. I received 3 dozen, 36" x 36" tea towels. I do not feel that I should pay the shipping charges to ship these items back since the error is on the part of The Towel Depot. I will happily send the items back if The Towel Depot pays for the shipping fee. Furthermore, I do not feel that my credit is contingent upon me sending these towels back. I expect a credit before I send the towels back.  I will send the towels back at thier expense.
Regards,
[redacted]

Revdex.com spoke with the business today and they stated the following:The order was delivered on May 22nd.  The tracking number is [redacted].

We had a phone call from this customer and he has cancelled the order. We have already issued a full refund and this case is closed at our end.

I have no problem returning the incorrect items. However, I do feel as though I should have to pay for the shipping. I did receive 5 dozen of the correct item which I am pleased with and no longer require a credit for those pieces.