The Township Apartment Homes

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]I was told that my lease transferred over to the new ownership automaticallyI'm assuming the management transferred over as well [redacted] is the manager to best of my knowledgeHe was also the manager when it was previously owned by Oak Brooke at New MarkI feel the manager should take care of this matter with the previous ownerI assume that is his jobAs a tenant I feel like I have been sent on a wild goose chase so to speakI feel I shouldn't have to deal with the previous owner on my ownBefore when problems arose the management has always handled themI feel it is the management obligation to present this matter on my behalf and not leave me hangingI was not informed in advance that the apartments complex was selling out and all previous or ongoing problems would be exemptI only received a notice after the fact and that was just basically info to who to make the rent check out to Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Thank you for bringing these concerns to our attentionWe assumed ownership of the property on 6/23/and although we did not manage the community during the time in which you experienced high utility bills, we are happy to help you resolve this matterWe have gladly offered a concession to
you to apologize for any inconvenience that you have experienced while we have been the on-site management teamWe have also capped the outlet so that its use will no longer affect your monthly billHowever, as the former management company is responsible for the billing outlined in your former lease contract, we are not able to refund the total sum you are seekingWe are happy to get you in contact with the former management company so that they may process your reimbursement requestThey can be reached at *** and ###-###-####We are happy to make sure that this isn’t a concern moving forward and please let us know if we may help facilitate communication between you and the former management companyWe are here to be of service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]I was told that my lease transferred over to the new ownership automatically. I'm assuming the management transferred over as well. [redacted] is the manager to best of my knowledge. He was also the manager when it was previously owned by Oak Brooke at New Mark. I feel the manager should take care of this matter with the previous owner. I assume that is his job. As a tenant I feel like I have been sent on a wild goose chase so to speak. I feel I shouldn't have to deal with the previous owner on my own. Before when problems arose the management has always handled them. I feel it is the management obligation to present this matter on my behalf and not leave me hanging. I was not informed in advance that the apartments complex was selling out and all previous or ongoing problems would be exempt. I only received a notice after the fact and that was just basically info to who to make the rent check out to.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]