The Tree People LLC

Initial Business Response / [redacted] (1000, 8, 2014/05/28) */ We are deeply sorry for our lack of concern about this situation as implied by our late responseWe at The Tree People, LLC feel the work we provided for our customer was satisfactory and met the criteria of what was quoted on our estimateOur tree trimmer trimmed trees each with specific details on what needed to be doneThe first tree a starfruit tree was pruned back and away from a utility wire, crown cleaned and shapedThe second tree a lychee tree was crown cleaned and shapedThe third tree a avocado tree was pruned back from the neighbor's property and shapedSeveral months have gone by and all trees look healthy and are still symmetrical in shape The only unfulfilled verbal promise not met according to the complaint was that we would spread mulch around the base of the trees to help them grow backWe are sorry for committing to do so and not following through with itOn the other hand the trees have grown back well and adding the cost of labor and mulch is not necessary I would like to know what specific verbal promises were made and what criteria was not met at the time of the trimmingThis seems to be where all the problems start

Initial Business Response /* (1000, 8, 2014/05/28) */
We are deeply sorry for our lack of concern about this situation as implied by our late response. We at The Tree People, LLC feel the work we provided for our customer was satisfactory and met the criteria of what was quoted on our...

estimate. Our tree trimmer trimmed 3 trees each with specific details on what needed to be done. The first tree a starfruit tree was pruned back and away from a utility wire, crown cleaned and shaped. The second tree a lychee tree was crown cleaned and shaped. The third tree a avocado tree was pruned back from the neighbor's property and shaped. Several months have gone by and all trees look healthy and are still symmetrical in shape.
The only unfulfilled verbal promise not met according to the complaint was that we would spread mulch around the base of the trees to help them grow back. We are sorry for committing to do so and not following through with it. On the other hand the trees have grown back well and adding the cost of labor and mulch is not necessary.
I would like to know what specific verbal promises were made and what criteria was not met at the time of the trimming. This seems to be where all the problems start.