The Tremont House - A Wyndham Historic Hotel

Guest booked her own reservations online and not with the hotel. The two reservations that were cancelled were booked and cancelled by the guest [redacted] at a Rate of $299.00 per night. She originally only booked 8 [redacted] reservations not 10 and unfortunately we are not able to offer...

any more discounts at that rate. Due to contractual agreements with 3rd party booking sites we are unable to cancel or make changes to resevations booked, all inquiries must go through the booking party. Please let me know if there is anything else you need from me.

My wife and I prepaid $986.70 and reserved a suite on the 2nd floor @ The Tremont House a year in advance. It was room [redacted]. We are involved with the Galveston Historical Society and dress in costume for Dickens on the Strand. The manager changed the rate and added $606.05 to our bill. The room charge changed from $290/night to $429.00.On 12/07/2013 Saturday night around 9pm a band started playing at a very high decibel level below our room. The floor and windows were vibrating from the noise level. We were given no warning of the event and told "since it is a hotel event that disturbing the guests was not an issue". Had this happened in another part of the hotel in another room the party would be stopped due to the noise disturbing the guests. The band did not stop playing till 12:30a.m. The band had to pack up and their guests leave. Their guests were using the bathroom just outside our door. So there was yelling and screaming in addition to the band noise. It didn't quiet down till 1:30a.m. [redacted] stayed on the 4th floor of this hotel in the same wing. This would not have happened while he was there. He died this past summer.